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“Just one thing missing” 4 of 5 bubbles
Review of Mercure Biarritz Centre Plaza

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Mercure Biarritz Centre Plaza
Ranked #28 of 64 Hotels in Biarritz
Level Contributor
133 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Just one thing missing”
4 of 5 bubbles Reviewed September 23, 2013 via mobile

If what you are looking for in a Hotel is a great location or fascinating old world Art Deco interiors with charming and helpful (mostly) staff then the Mercure Plaza is for you. If on the other hand what you want is a good sized room with a spotless well appointed bathroom, ample towels, complimentary toiletries and lashings of hot water then you walso will not be dissapointed. If you need free tea and coffee in your room, a good sized flat screen T V and a very comfortable bed then come on in. So far so very good add excellent air conditioning and a wonderful old world charm lift to trundle you between floors and you would think that everything was perfect. But there are a couple of points that let the Plaza down. A very early closing bar in the hands of surly staff and a lock of a proper restaurant. Yes there are bar meals available but what a hotel of this size and quality needs is a full service restaurant. Speaking of food the otherwise perfectly adequate buffet style breakfast does seem to run fairly quickly and never seems to be adequately replenished. However the Plaza well deserves it's 4 out of 5 rating and is well worth a visit if only for those wonderful bathrooms.

Stayed September 2013, traveled with friends
Helpful?
Thank Bernhard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, September 27, 2013
Madame, Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
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English first
Sydney, Australia
Level Contributor
311 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

we were given 2 different rooms over 2 nights as we were lucky enough to be upgraded on the first night but not the second night. both rooms were lovely, tough of course the first was much bigger and had a better outlook. the second room suffered from missing cupboard knobs and broken light bulbs.
the old building features are to be seen everywhere which is wonderful if art deco interest you which it does us.
the express breakfast was very good
wonderful position in the old sea side part of town. quiet and clean rooms
the open air carparking facility which is very nearby is expensive at 17 euros per night/day

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, September 6, 2013
Madame, Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

We stayed 2 nights here in a standard double room which was very nice. It was spacious, clean, there were plenty of towels and extra pillows, as well as mercure toiletries.
The room also had a mini bar and flat screen tv. Breakfast was fine, continental buffet and a wide selection of drinks. The staff were very nice and service although slow some times, was good.
The location is excellent, so close to the beach and shopping area.
Would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DutchcatBreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, August 30, 2013
Monsieur
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge, United Kingdom
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed August 27, 2013

Second year running we have stayed here. The rooms are good and the beds excellent. The hotel is well located for walking around the town and access to beaches etc. What lets it down is the service in the bar and restaurant both for dinner and breakfast. Old, faded menu cards and over worked staff. Ideal hotel to use as a base but eat and drink elsewhere.

Room Tip: Go for a high floor with a sea view for the quietest sleep...
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank littleorchard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, August 30, 2013
Monsieur,
By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Looking forward to welcoming you shortly,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

Mercure Biarritz Centre plaza hotel is a good place if you want a central location close to the beach. Old-fashioned atmosphere and large comfortable rooms and excellent service ensure a successful holiday. I can recommend it to everyone.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jari V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, August 30, 2013
Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed July 31, 2013

Room was nice and clean. Breakfast need to be there early or all is gone. Reception staff was okay, dependant on who was there.... I ink you can get a better hotel in Biarritz...?

The photos on the website are a little misleading as is is not on the plaza, but behind it....

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Biarritz Centre Plaza

Property: Mercure Biarritz Centre Plaza
Address: 10 avenue Edouard VII, 64200 Biarritz, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Biarritz
#13 Luxury Hotel in Biarritz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Biarritz Centre Plaza 4*
Number of rooms: 69
Official Description (provided by the hotel):
Featuring completely renovated rooms, the hotel is located right in the centre of town and just 100m from the main beach of Biarritz. Mercure Biarritz Plaza Centre welcomes you in an art deco architecture unique to the hotel building and recognised by the French National Trust as exemplary of the seaside resort style of the 1930s. Family rooms also available on request. ... more   less 
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Also Known As:
Mercure Biarritz Centre Plaza Hotel Biarritz
Accor Biarritz Centre Plaza
Hotel Plaza

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