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“lovely old art deco hotel”

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Mercure Biarritz Centre Plaza
Ranked #25 of 64 Hotels in Biarritz
Reviewed September 4, 2013

we were given 2 different rooms over 2 nights as we were lucky enough to be upgraded on the first night but not the second night. both rooms were lovely, tough of course the first was much bigger and had a better outlook. the second room suffered from missing cupboard knobs and broken light bulbs.
the old building features are to be seen everywhere which is wonderful if art deco interest you which it does us.
the express breakfast was very good
wonderful position in the old sea side part of town. quiet and clean rooms
the open air carparking facility which is very nearby is expensive at 17 euros per night/day

  • Stayed: September 2013, traveled as a couple
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Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded September 6, 2013

Madame, Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 - 70 of 520 reviews

Reviewed August 28, 2013

We stayed 2 nights here in a standard double room which was very nice. It was spacious, clean, there were plenty of towels and extra pillows, as well as mercure toiletries.
The room also had a mini bar and flat screen tv. Breakfast was fine, continental buffet and a wide selection of drinks. The staff were very nice and service although slow some times, was good.
The location is excellent, so close to the beach and shopping area.
Would stay here again.

  • Stayed: August 2013, traveled as a couple
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Thank DutchcatBreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded August 30, 2013

Monsieur
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Second year running we have stayed here. The rooms are good and the beds excellent. The hotel is well located for walking around the town and access to beaches etc. What lets it down is the service in the bar and restaurant both for dinner and breakfast. Old, faded menu cards and over worked staff. Ideal hotel to use as a base but eat and drink elsewhere.

Room Tip: Go for a high floor with a sea view for the quietest sleep...
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  • Stayed: August 2013, traveled with family
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Thank littleorchard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded August 30, 2013

Monsieur,
By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Looking forward to welcoming you shortly,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

Mercure Biarritz Centre plaza hotel is a good place if you want a central location close to the beach. Old-fashioned atmosphere and large comfortable rooms and excellent service ensure a successful holiday. I can recommend it to everyone.

  • Stayed: July 2013, traveled with friends
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Thank Jari V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded August 30, 2013

Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

Room was nice and clean. Breakfast need to be there early or all is gone. Reception staff was okay, dependant on who was there.... I ink you can get a better hotel in Biarritz...?

The photos on the website are a little misleading as is is not on the plaza, but behind it....

  • Stayed: July 2013, traveled as a couple
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Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

Weirdly, I like Art Deco, and this hotel has it in spades!
Myself and my wife had decided to stay on in the South West of France for a couple of additional days, and so popped into my head the idea of staying in the former Glitterati town of Biarritz. (Now, not so much)
We've stayed at Mercure hotels before, and have in the mainstay been impressed with both the service standards, hygiene, and quality feel of the residences. Knowing this, we booked the Plaza hotel rather than the Mercure President (Only a few hundred yards away.) as it was dead opposite where we wanted to be.
As a brief initial summary, I'll say that this hotel is a bit different, but not necessarily in a bad way.......
Positioned on the sea front, opposite the Casino (Careful, you'll get fleeced - I did!), and a 2 minute walk onto the beach, it really does have a great view, provided you get up high enough into the five storey building, and grab a sea facing room. Our room (507), had both a great view, and a small balcony too, just right to make you feel all glitzy 'an that.
The room was dated, but I can see that Mercure are making a clear attempt not to sanitize the feel of the hotel, and its fittings & décor. Most of the features in the hotel looked original, such as the glass door open lift, and the various art deco side benches and fixtures on each floor. Well done I say, for keeping a foot in the past and saluting the glory of 'old' Biarritz.
Showers worked well, cleanliness was good, and the ironing board was small - very small. Check in staff were polite and courteous, and all spoke very good English, even allowing me to use my pigeon French if I were to be inclined. Parking, as I'm sure you've already read, is around 15 Euro per day, which is cheaper than the municipals, just not by much. However, if you drive up the hill past the hotel, do a right and a left, the parking becomes free. Just be careful not to park to near to the end of streets, or in front of the resident's doors, as this may often offend both parking attendants and the residents.
We only had breakfast at the hotel, which was plentiful (coffee, pastries & fruit) and served in our room.
Only gripes really, were that the bar seemed to close very early, and the bar manager seemed a tad non-plus about serving customers - which was odd. Also, Mercure class this as a 4 star residence - I would not. Paper cups and tiny sachets of coffee and milk in the room doesn't make a 4 star, and neither does the buffet breakfast only option in the restaurant.
Put those minor thoughts aside and treat this hotel as a three star, and its a great location for central Biarritz, and more than fairly priced, too.

Room Tip: Choose the top floor, and a sea view.
See more room tips
  • Stayed: July 2013, traveled as a couple
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Thank Burgerbiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded August 30, 2013

Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
We must always do the best possible, nevertheless, just to make a small clarification: Since July 2012 the 4 stars hotels in France continue to have the same service than the 3 stars before this date. To get the same service than a 4 stars (before July 2012) you must use now the hotels with 5 stars.
Thank you for your attention,
Looking forward to welcoming you shortly,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

I stayed for 1 night in June, I had asked for a room on the 1st/2nd floor but was booked into the 5th, however the receptionist changed this straight away. I found the staff very helpful, my only reservation is that due to using the yellow/cream art deco paint the room looked a bit dirty and some of the paintwork seemed to be peeling off. Couldn't find out if this was a refurbished room or not but the room felt a bit worn. Comfy bed though and slept well so for 1 night was fine. Excellent location.

  • Stayed: June 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Lindk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this reviewResponded August 30, 2013

Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly,
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Biarritz Centre Plaza

Address: 10 avenue Edouard VII, 64200 Biarritz, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Biarritz
#12 Luxury Hotel in Biarritz
Price Range: $108 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Biarritz Centre Plaza 4*
Number of rooms: 69
Official Description (provided by the hotel):
Featuring completely renovated rooms, the hotel is located right in the centre of town and just 100m from the main beach of Biarritz. Mercure Biarritz Plaza Centre welcomes you in an art deco architecture unique to the hotel building and recognised by the French National Trust as exemplary of the seaside resort style of the 1930s. Family rooms also available on request. ... more   less 
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Also Known As:
Mercure Biarritz Centre Plaza Hotel Biarritz
Accor Biarritz Centre Plaza
Hotel Plaza

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