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Séjour sur Terrasse
Séjour Terrasse
Cuisine Coin Repas
Salon Télévision
Suite Parentale
Suite Parentale
Salle de Bains
Salle de Bains
Chambre 1
Chambre 2
Chambre 2
Sallle de Bains
Salle de Bains
Entrée  Immeuble
Façade Immeuble
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Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Bordeaux, Gironde, Nouvelle-Aquitaine

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Poor - based on 1 review
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Reviews from our community

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Le Cheverus Disappointed”
Reviewed October 2, 2017 for a stay in September 2017
people found this review helpful

This is a difficult review to write.

The apartment itself is beautiful. It's a spacious 3 bedroom, with comfortable furnishings and thoughtful decor. The second floor en suite bedroom, while on the small side, is a special and quiet hideaway, complete with flat screen TV. The main floor bedrooms are spacious and comfortable. The living space and adjoining private patio provide a great space in which to socialize. Also, the apartment is in an ideal location in the center of Bordeaux.

With all of these positive attributes, why this 'poor' review? Within 2 hours of our late afternoon arrival on a Tuesday, a sewer pipe broke somewhere on the street floor of this building (this rental is up one flight of steps from street level). The entire hallway to the street flooded with urine and excrement. We notified the owner and his assistant immediately, by phone and text message, of the extent of the damage, the awful smell, and the mucky hallway which led to the only exit out of the building.

The owner, very regrettably, was slow to respond to the issue. He initially suggested the problem was not serious, as his apartment was not immediately impacted, and he tried to suggest that the excrement and urine in the front hallway was merely water and sand. It clearly wasn't and the stench was awful. My 80 year old mother was traveling with us, and we (and she) literally had to walk through raw sewerage to get to the front door and in and out of the building. The excrement, urine and sewerage sat stinking in the hallway for 2 days before it was cleaned up and dealt with. As an aside, the fellows that came to clean were very nice and apologetic.

I have rented many vacation apartments, always very successfully. I understand that unfortunate accidents occur, but it is unacceptable for a vacation rental owner to not take the concerns of his customers seriously. I had talked with a resident in a neighboring apartment who advised me that this type of incident had occurred once before (although it was not as bad as what we had experienced). Given this history, it was disheartening that the owner did not take our concerns seriously.

To the owner's credit, once his assistant visited the apartment mid-day on Thursday, she finally realized the 'horror' that we were dealing with (her words). Additional pressure was placed on the building landlord, and The hallway finally was cleaned late on Thursday and again on Friday morning as we were leaving. And, to his further credit, the owner presented us with a lovely bottle of Bordeaux wine upon our departure as a gift for our patience and diligence. The wine was delicious.

In sum, this apartment has much to offer. But, anyone considering renting it should be forewarned that the owner may be slow to respond should emergency concerns arise.

Rented Sept. 2017

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Oct 15, 2017

Cet appartement se trouve au premier étage d'un petit immeuble type 'Hotel Particulier '' un sinistre s'est produit au rez de chaussé , une canalisation qui s'est bouchée entrainant un débordement au s sein du rez de chaussé et notamment de l'entrée de l'immeuble .Mais n'imputant pas la salubrité du premier étage et de l"appartement .
Nous ne sommes hélas pas maitre de la situation et encore moins de la réparation , cela étant de la responsabilité de la copropriété être plus particulièrement du syndic . Celui ci étant fermé pendant le week end et le lundi . Nous avons a plusieurs reprises tentées de les joindre mais sans succés , ce retard à entrainé des désagréments au niveau des locataires de l'appartement .
Ce sinistre à était solutionnée le jeudi , mais hélas trop tard pour les clients qui partaient .
Nous sommes encore un fois désolé pour cet incident indépendant de notre volonté et ne dépendant pas directement de notre réseau .
Elisabeth à était pénalisée par ce sinistre et nous le regrettons , c'est la première fois que cela arrive et 4 ans d'exploitation .


This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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