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“tiny rooms too much furniture no real window”

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InterContinental Bordeaux Le Grand Hotel
Ranked #8 of 173 Hotels in Bordeaux
Certificate of Excellence
dublin
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“tiny rooms too much furniture no real window”
Reviewed February 10, 2013

Stayed in Sept 2012 for a conference.I knew Bordeaux and this hotel from the outside before staying.It looks wonderful and very posh.We always wanted to stay there and this was our chance.
The hotel is central in a lovely square near good gardens and town transport.It is advertised as the best hotel in town,so having stayed in others I was looking forward to the treat.

I have poor hips and made this known, nevertheless the bedroom was at the very back of the hotel two lifts away and down two very long coridors. This is not an exageration.
But what a let down.I suspect we were in the room your other reviewer who broke his toe was staying in or worse.There was far too much overstuffed furniture in the ridiculous tiny,and I mean tiny,room.the window was small over in a rear corner of the room,not bringing any light into the room.It looked out into a air shaft between buildings and was firmly locked with no key.The bed is big but takes up the whole room except where there is other useless standing, and built in ,furniture.There is a coffee table and two stuffed chairs .We put the table on one chair and put the other chair upside down on top to reach the window.After a battle with the desk I had a key for this window come up.It was locked again the next morning by the room staff.I called for the key again and begruggingly it was sent up.It is a "T" shaped key.
We learnt in time, that the spa ,while free to guests ,requires that you "Join" at a price.
We were warned by other members at the conference to avoid the roof bar unless you don't mind grossly, that is, grossly inflated prices.
I agree with other reviewers that the public rooms are good but you might not like overstuffed faux Victorian furniture,that is a matter of taste.
Unless you have no regard for money DO NOT TOUCH THE MINIBAR.There was a 50cl bottle of NON chateau bottled bordeaux above the bar on a paper mat.It looks like a complimentary welcome. BEWARE it is not ,and is priced at 35e.Also all the other items follow suit.

There are good reasons for having the toilet other than in the bathroom in a double room.The normal standard is that you put a small washbasin in the toilet if you are doing it,otherwise, as in this hotel, it defeats the purpose,and wastes more space.
I suspect that the hotel has tried to comply with some" hotel standard "to enable it to charge as much as it does ,but that the rooms simply were not big enough and they just crammed in the required objects to get inside the criteria. In my opinion It does not work. Be careful of your toes
Alvisdublin

Room Tip: All the conference attenders that I spoke with were talking about how tiny the rooms were with poor...
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  • Stayed September 2012, traveled with friends
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Helpful?
6 Thank alvisDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guests_relation, Responsable relations clients at InterContinental Bordeaux Le Grand Hotel, responded to this review, March 4, 2013
Dear Guest,

Thank you for your feedback, which is always welcomed in order to make improvements and modifications which would add to guests comfort and satisfaction.

We will closely analyse all the points outlined, thank you for taking the time!

With our very best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 4, 2013

This hotel is very central, walking distance from many attractions and close to bus and tram stops. The plush décor adds a luxurious feel, both in public areas as well as in the rooms, and the staff are very friendly. We had a room on the 2nd floor which looked out straight onto another building - therefore it had no view and was extremely dark. We also found out upon arrival that use of the swimming pool/spa area was EUR 30 per person - we thought that at least the pool would have been included in the room rate. So overall a great hotel, very clean too! But be prepared for dark rooms and expensive extras.

  • Stayed February 2013, traveled as a couple
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Helpful?
3 Thank Mkangi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guests_relation, Responsable relations clients at InterContinental Bordeaux Le Grand Hotel, responded to this review, March 4, 2013
Dear Guest,

We thank you very much for staying at the Grand Hotel Bordeaux & Spa. How wonderful to read that you enjoyed your time with us!

Your comments in regards our services and staff are very much appreciated!

We are very much looking forward to see you back soon and we will ensure to provide you a brighter room .

Yours sincerely,
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Paris, France
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 28, 2013

We spent a wonderful week-end there with my wife as a wedding anniversary

It started not so well : we booked an executive room, with a view of Bordeaux' landmark Grand Theater (we recommend this view) but ... the room, located at the 4th floor, offered a poor view on it (hidden by balconies) and the terrace had no interest in winter. So, after having to complain to explain it was not our initial request, they finally upgraded us in a Junior Suite, neighbouring the usual executive rooms we have been asking for (so, same view, but larger)
The breakfast is not as gorgeous as in some 5-star resorts but it is a mid-sized hotel (150 rooms) and there is everything you could ask for. So definitely a 5-star standard. Location for the breakfast is nice as well. Service highly customised (service calls you by your name ...)
The hotel has been recently refurbished by French star interior architect Jacques Garcia ; it is really very nice
The rooms are superb, definitely 5-star as well
The Spa is simply amazing : located at the 5th floor, with direct access to a terrace overlooking the city and with an outdoor jacuzzi at the top, it mostly benefits from a fantastic and original black indoor pool, featuring an ancient Greek temple (same red columns as in the Knossos temple, some good rememberances for us)
The Bar is very nice as well, located in a nice atrium
The staff is very nice, taking care of you, without being obsequious
The hotel benefits from an outstanding and unique position : you cannot imagine being better placed for shopping, wandering, discovering Bordeaux old streets and nice areas.
The restaurant, now a one-star one, probably worths two-stars. We live in Paris and enjoy the starred-restaurants in Paris, and definitely "le Pressoir d'Argent" is excellent. Sizeable pieces of the best fishes or foie gras we have ever eaten. Personal taste : even if in Bordeaux, I do recommend Burgundy White wines if you want white wines, but you could taste some great Bordeaux, probably Pomerols, on Fishes.

Room Tip: choose the ones with a view on the National Opera
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank Philippe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 11, 2013

All expectations fully met: it's a lovely hotel in the city center, walking distance from all relevant places. Rooms are nicely decorated and you also get complementary nespresso coffee.
I stayed on the 4th floor and the view all over the square with the Opera was really great. I booked through the leading hotel of the world and being a card owner I got all the perks available: free breakfast, late/ early check in/out and upgrade also. I warmly recommend to buy the card as it works world wide in all the hotels belonging to this chain which I find always outstanding (price around 150$ per year, basic subscription)
Breakfast was good with wide array of international choice of food and for sure a great French touch. If not included in a package, it can be expensive: e.g. around 35€ per pax.
The bar for a coffee or tea or a drink at night it's a cool spot where to hang out. Prices are high for cocktails and wine but that's kind of normal for a 5 stars hotel.
There is also a club just next to the hotel which seemed to be quite packed on Saturday night for those of u who like to party it should be a good location to hit over the weekend.
I haven't been to the spa and I haven't used the concierge services thus I can't comment on that.

Room Tip: Ask for 4th floor opera side
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  • Stayed December 2012, traveled as a couple
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Helpful?
2 Thank queen_s_bys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 5, 2013

The location of the hotel could not be better – located across from the National Opera, in the heart of town.

The public areas of the hotel and the rooms were incredibly well maintained and of very high quality. The design style of the room was a bit more decadent than we typically prefer, but it was nice regardless. Nothing to fault here at all.

The service at the hotel was perhaps the best experienced in Europe to date. From the front desk staff, in-room service team, who not only maintained the room perfectly but also folded our clothes that were left out, to the concierge(s) who helped us book appointments for wine tours in St. Emilion – at the wineries as well as for the rental car – but they were also effectively “on call” for us all day. Absolutely fantastic service and attention to detail from the entire team, with Julian at the concierge desk as the standout for going WAY above the call-of-duty.

We would not recommend meals at the hotel – sure they were very good, but also way too pricey compared to the multiple options around the hotel. Absolutely recommend a day-tour of the wine country – we rented a car ourselves and found this be an easy option (with GPS in the car) and adventure in itself. Again, would not recommend using the hotel service to rent a car and driver for a tour; way too expensive and, if you prefer to have someone else drive; there are multiple options available in Bordeaux online.

Fantastic location, service in the heart of Bordeaux. Worth a trip – we will return.

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
2 Thank TravelerMJY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 3, 2013

So...

What you want in a luxury Hotel is - Service, smiles, elegance, good rooms, good food and a central location. This Hotel has it all.
Get a room with a theatre view and on a high floor. Executive size rooms are perfect. Well decorated, comfortable and big enough for a few days.

The Brasserie and its terrace is a great dining option.
The Nexus Sap is superb and the massages excellent.

Enjoy a couple of days in this great French 'wine' city.

Room Tip: Higher floor rooms with a theater view and an executive size is best.
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  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank LouisSaintCalbre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley Heights, New Jersey
Level Contributor
191 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed December 23, 2012

The hotel interior is beautiful and the rooms very pleasant (see photo). But I really want to insist here on something very rare in France: excellent customer service. This in itself is worth selecting the Grand Hotel when staying in Bordeaux.

Room Tip: Rooms facing the plaza have a beautiful view (the Grand Theatre is just across) but you may hear som...
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  • Stayed December 2012, traveled on business
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Helpful?
Thank ontheotherside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Bordeaux Le Grand Hotel

Property: InterContinental Bordeaux Le Grand Hotel
Address: 2-5 Place de la Comedie, 33000, Bordeaux, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bordeaux
#2 Romantic Hotel in Bordeaux
#3 Family Hotel in Bordeaux
#4 Business Hotel in Bordeaux
#5 Luxury Hotel in Bordeaux
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Bordeaux Le Grand Hotel 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Regent Bordeaux
Bordeaux Regent

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