A friend staying with me suggested that the title of my review should be "Fur coat but no knickers". I cannot disagree but I was concerned that TA might not publish with that sort of title. So why the strange suggested review headline?
Perfect location right in the heart of Bordeaux although access by car is tricky especially as the hotel is in a pedestrianised area. That she is a Grand Dame of the hotel world is not in doubt - elegant interior, superb service from ALL of the staff from the Manager to the Bell-Hop and well appointed rooms.
So why only an 'average' review score.
Like so many things in life, the heavy hand of the accountant can be felt and it does not make for a pleasant stay. The rooms were uprated a couple of years ago and when the work was done I suspect that more rooms were screwed out of the same available space. The rooms, even the deluxe rooms were tiny. Cots/exta beds are 'not available' in these rooms. What this means is not that they are not available but that there is no way you could get anything extra into the room. One large suitcase made for a tight squeeze every time my wife and I tried to pass each other in the room. Bathroom is strictly one at a time for just about everything - it is simply too small for two people to use simultaneously. The rooms were well equipped; good towels, robes and slippers; a Nespresso machine was a nice touch but only 3 coffee capsules, 2 milk cartons and 1 'non-hippie' tea bag limited its usefullness. Nice big TV but iphone socket didn't work (or was too complicated for a reasonably tech-savvy person to use). Overall, I cannot recall having been given a smaller hotel room (of any star rating) for many years - something that is simply unacceptable for a hotel that aspires to 5*.
The mini-bar was also eye-wateringly expensive - €10 for a small Toblerone - drinks were at stratospheric prices also. OK this is an expensive hotel - sure, charge me a premium but don't take me for a fool. €60 to use the pool? We're in a provincial French city here - we're not in Tokyo, New York, Paris or London.
Wi-Fi was free (as it is in most French hotels) but was very slow and didn't work more than a metre from the desktop transmitter. Slow at the desk and non-existant from the bed - simply not good enough.
I found the breakfast adequate but no more. Poor quality lukewarm coffee served in pots is simply not 5* standard. Breakfast chocolate (we're in France remember) was unavailable. Uninspiring would sum it up.
Balanced against this, the staff were charming. Nothing was too much trouble and advice and help was provided with a smile and effortless French courtesy. I felt that the staff's efforts to provide a top-class experience were being hampered by greedy accountants who understand little about hospitality and are only concerned aboout the bottom line.
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- Also Known As:
- Regent Bordeaux
- Bordeaux Regent