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“Cosy Hotel and affordable in Bordeaux town center”

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Coeur de City Hotel Bordeaux Clemenceau by HappyCulture
Ranked #84 of 174 Hotels in Bordeaux
Reviewed April 27, 2014 via mobile

We booked last minute, got a pretty good deal. Rooms were clean and fairly spacious. We were in one of their family rooms which are under the roof.
It can be quite hot during summer but they have air conditioning. Only downside were the tiles in the shower which can be quite slippery especially for kids. Didn't try the breakfast. Other slight downside it that there is no car park in the hotel and no space to drop the bag in front of hotel. Buy they have a deal with a nearby covered car park for 10 euro a night if my memory serves right. Would come back next time in Bordeaux.

  • Stayed: April 2014
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Thank ukare4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coeurcityClemenceau, Responsable réception at Coeur de City Hotel Bordeaux Clemenceau by HappyCulture, responded to this reviewResponded May 11, 2014

Hello,

Thank you so much for your kind comment about your stay.

We are pleased to read that you will come back in our hotel for another stay in our town.

Thanks a lot for the information you gave to the customers that will read about us, it is useful that evrybody could more about our services.

Sincerely,

Aurélie,
front office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (749)
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143 - 149 of 749 reviews

Reviewed April 19, 2014

The hotel has two things going for it, the location and the friendly staff. However, even these are limited as, with the central location goes being on a very busy street and if you don't pay the extra for a double glazed room you will never sleep. The staff were very nice, but sketchy in their knowledge. One guy didn't know where the opera was (the Grand Theatre is one of the major attractions in Bordeaux, so strange) and when we were leaving for the station we asked if there was a difference in price between taking a cab from the rank opposite the hotel or booking. We were told no. The cab man told us it was 8 euros fee to book !

So those were the good bits. Now for the rest. The photos make the place look far better than it is. The rooms, even with an upgrade are tiny and the bathroom and shower minuet. Of the three days we stayed there was no hot water in the morning on two. We had to wait until midday. We were told this was due to works, but there was no thought to post a notice by way of explanation. The decor is tired and there was a funny smell in the lift vestibule. The lift can just about take two people as long as you haven't had a good lunch !

If you pay more for a double glazed room it isn't the end of it as the AC is a bit aggressive and noisy...so not good either.

We declined breakfast and had something I suspect which was far superior from the Grand Cafe round the corner.

The Wifi worked for the first day or so and then something weird happened and that was that. Still there were free copies of Le Figaro and Le Sud Ouest. Difficult is you don't read French.

The hotel didn't ruin our trip as Bordeaux is an amazing place where we had fun and enjoyed the place greatly, but our tip is pay a little more (mind you this place wasn't cheap) and stay somewhere nicer.

Room Tip: Don't take an "eco" room as it isn't double glazed and ask for a room facing the p...
  • Stayed: April 2014, traveled as a couple
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1  Thank PSTLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coeurcityClemenceau, Responsable réception at Coeur de City Hotel Bordeaux Clemenceau by HappyCulture, responded to this reviewResponded April 22, 2014

hello,

Following your stay in our hotel, we after all thank you to have left a comment about us, even if it is not the good comment we are generally expected.

About what you say we would like to add more for the next Customer who would be interested in coming and stay in hotel Cœur de City Clemenceau.

Concerning the taxi first, we learn something with you because we do not knew it was a difference between the booked one and the taxi station in front of the hotel. there are 400 taxis in Bordeaux, we work with some of them, the others may say what they want.

About the problem of water you and all the customers had during the same stay, it was a technical problem that had not been repairable in one day but 4 and we sincerely apologies about that, the problem is now solved and everybody can have a warm shower at any time, and about the fact that we did not mentionned it everywhere in the hotel seems correct to us, all the customers already noticed it and all cam to see us and have explanation, no need for us to communicate on a bad news anymore.

About the breakfast, you clearly wrote that you declined it but also clearly confirm that it was better out, your opinion.

After that, our building is a 18 centuries one, quite small in and not easy to refund as you can think, that is also why the lift is tiny and the double glazed can not be add in all the room because the building is in the Unesco Top, but, booking rooms on website, you will also see 2 rooms categories, economical and comfort explaining the differenec is based on it.


We sincerely hope this experiment will not stop you coming back in the beautiful city of Bordeaux, surely not coming back to us, but if you want to retry, you know where to find us.


Sincerely,

Aurélie,
front office manager

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Reviewed April 13, 2014

My husband and I were in Bordeaux for a few days and we stayed in Coeur de City hotel. The location is really great - right in the city centre. The staff speak very good English and were very friendly and helpful. We arrived a few hours earlier than the check-in time and the staff were happy for us to leave the luggage at the reception until the room was cleaned and ready. The same was offered to us on checking out.
The room was not spacious and we did not have the view as we only had two big skylights (the room on the 4th floor) but it was pleasant and good value for the money - regularly cleaned, towels changed every day and a very comfortable bed. We had free Wi-Fi, coffee and tea making facilities in the room too. The bathroom, although small, was very bright and clean.
Breakfast, 9 euros per person, was tasty (excellent coffee and fresh grapefruit juice) and was conveniently served on the 4th floor where our room was.
The bus stops are very close to the hotel, so we used the city bus, Line 1, to get from and to the airport (very convenient - takes about 45 minutes and costs 1,40 euros per person one way.)
The hotel is very small and has got a lift that can accommodate two people only. The staircase is a bit narrow (good exercise if you are on the top floor :-) ) but all in all we would warmly recommend the hotel if you wanted to stay in the city centre in clean, pleasant and affordable accommodation.

  • Stayed: April 2014, traveled as a couple
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Thank Milica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coeurcityClemenceau, Réceptionniste at Coeur de City Hotel Bordeaux Clemenceau by HappyCulture, responded to this reviewResponded April 16, 2014

Hello,

Thank you very much for your comment about our hotel.and we are pleased that you enjoyed your stay!

Best regards,
Léa

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Reviewed April 3, 2014

In the middle of the city - shops, restaurants and all the sights in a walking distance! From the airport you get very close to the hotel with line 1 which leaves in the front of airport. Staff is friendly and they advice you in English. Breakfast if ok (bread, buns, cheese, sliced meat, jam, milk, tea, coffee, juice, cereals, yoghurt) and that's in line with the hotel's class. If you're biggish and/or you do not like narrow corridors, small lift and tight shower room then you shall skip this hotel. But all that was ok for us. I appreciated that shower was modern and gave enough warm water. Also, it didn't leak water to the rest of the bathroom. There's water kettle and some tea bags provided. And big plus were good beds! In spring time we were not disturbed by the noise from the street or restaurants in the 2nd floor. Bathroom was a bit chilly but heating in the room worked according to thermostat. We were very pleased with our stay in this hotel!

Room Tip: 208 corner room had view into two directions (another window was in the bathroom).
  • Stayed: March 2014, traveled with friends
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Thank Arja T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coeurcityClemenceau, Réceptionniste at Coeur de City Hotel Bordeaux Clemenceau by HappyCulture, responded to this reviewResponded April 6, 2014

Hello,

Thank you very much for your comment about our hotel.and we are pleased that you enjoyed your stay.

We know about the room's size but we can not make them bigger that's why we work on the quality of services.

We hope to welcome you once more for another stay.

Best regards,
Léa

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Reviewed March 17, 2014

We were just in Bordeaux en route to Paris CDG so a very quick one night stay (sadly!). Instead of choosing a hotel close to the station for our very early train the following day, I opted for Coeur de City in the heart of things and am very glad I did. Within walking distance to a lot of shops, bars and restaurants, it's still pretty quiet at night.

Rooms are pretty roomy with a lot of space to store bags etc... and the bathroom was of a decent size and well appointed.

GREAT value for money - I'd stay here again.

Room Tip: A room on a higher floor might be useful if you want to avoid as much street noise as possible.
  • Stayed: March 2014, traveled as a couple
    • Value
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    • Service
Thank Mardi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coeurcityClemenceau, Responsable réception at Coeur de City Hotel Bordeaux Clemenceau by HappyCulture, responded to this reviewResponded March 20, 2014

hello,

Following you comment about your stay ion our hotel, wer really would like to thank you about all the good and sincere things you wrote about us.

We are very pleased that you enjoyed your stay, you did the right choice about coming in the center instead of staying close to the station.

We hope you will come back to visit us again if you come back again to a longer stay n ou beautiful city of Bordeaux.

Sincerely,

Aurélie,
Front office manager

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Reviewed March 16, 2014

A fantastic location for walking in Bordeaux and being a part of the city vibe.
The staff extremely helpful in suggesting where to eat and what to see.
Room small but workable and very clean.
Free WiFi.

Room Tip: We liked our room overlooking Cours George Clemenceau. Parking not on site, however close by at 19E...
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pixiegypsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coeurcityClemenceau, Responsable réception at Coeur de City Hotel Bordeaux Clemenceau by HappyCulture, responded to this reviewResponded March 20, 2014

Hello,

Following your stay in our hotel we are very glad to know that you enjoyed your stay.
Thank you so much for your comment, we would be happy to welcome you for another stay in our beautiful city when you want.

Sincerely,

Aurélie,
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

Just a one-night stay travelling through the city, and this place was indeed a find.

Clean, smallish rooms with ample beds, well appointed, storage space, great bathroom.

Friendly front desk staff.

For the location, incredible value.

Stayed: March 2014, traveled as a couple
1  Thank Travel7YYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
coeurcityClemenceau, Responsable réception at Coeur de City Hotel Bordeaux Clemenceau by HappyCulture, responded to this reviewResponded March 14, 2014

Hello and thank you for the interest you gave to our through your comment.

We are glad to have had you in our hotel for your stay and hope to see you once more if you come back for another trip in our beautiful city of Bordeaux.

Very sincerely,

Aurélie,
Front office manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coeur de City Hotel Bordeaux Clemenceau by HappyCulture

Address: 4 cours Georges Clemenceau, 33000, Bordeaux, France (Formerly Hotel Clemenceau)
Location: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #84 of 174 Hotels in Bordeaux
Price Range: $76 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coeur de City Hotel Bordeaux Clemenceau by HappyCulture 3*
Number of rooms: 45
Official Description (provided by the hotel):
The Hotel Coeur de City Bordeaux Clémenceau is ideally situated in the historic centre of Bordeaux, precisely in the "Golden Triangle".The rooms of the hotel are modern and nicely furnished. You will have a choice between a single, double, twin, triple or quadruple rooms.To guarantee your comfort, Coeur de city Hotel Bordeaux Clémenceau includes in the price of your room a complimentary welcome drink, breakfast, lunch box and the Wi-Fi throughout the hotel. For more pleasure, enjoy our HappyTime "Bonbons bar" all day long, you are our guest ! ... more   less 
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Also Known As:
Clémenceau Hotel Bordeaux

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