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“First stay but not last”

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Best Western Gare Saint Jean
Ranked #18 of 173 Hotels in Bordeaux
Certificate of Excellence
Cwmbran
Level Contributor
210 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“First stay but not last”
Reviewed September 9, 2013

We stayed at this hotel for 2 nights recently for a short break to Bordeaux and had reservations about the area but found it to be excellent both for the quality of the rooms/staff/food at the hotel and for the transport connections around the city. We will certainly be using the hotel again as it was also very clean and the beds were very comfortable with very helpful staff.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belpol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalstjean33, General Manager at Best Western Gare Saint Jean, responded to this review, September 16, 2013
Dear customers,

First of all, we are happy you chose our hotel for your city break in Bordeaux, secondly we are glad that you appreciated the quality of our establishment, our staff, amenities and location. This is our pleasure to satisfy you.

Our helpful staff is at your disposal for any information concerning your eventual future trip to Bordeaux.

We look forward to welcoming you again

Best Regards

Sophie Moricet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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497 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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Cluj-Napoca, Romania
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 4, 2013

Honestly, all my expectancies have been exceeded: position, cleanliness, staff, services, sleeping conditions, restaurant - everything! The hotel is very close to Bordeaux Saint Jean station. A walk along the river is so much rewarding the physical effort, turning right towards St Michel cathedral and the central area of Bordeaux...

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 65Michi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalstjean33, General Manager at Best Western Gare Saint Jean, responded to this review, September 5, 2013
Dear Guest, thank you for your comment. *

We are glad to notice that our team succeeded in making your stay excellent, we wish you will remember your trip to Bordeaux for a long time, thanks to us and of course to the beauty of our charming city.
Waiting for welcome you again, please be advised that we are all at your service, then do not hesitate to contact us in case of need.

Best Regards

Sophie Moricet
General Manager of BEST WESTERN Royal Saint Jean
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
64 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 31, 2013

I travel by train and usually look for hotels close to the station. Sometimes the area around stations can be less than desirable and often the hotels are not that great. This hotel is an exception. It was very nice. When you exit the train station, it is a 2 min. walk on the diagonal to the right.The front desk staff was very friendly and helpful and spoke English very well. The lobby area was clean and bright, with a nice sitting area.As a guest, you can choose to have an express breakfast for 7 euro in the small eating area adjacent to the lobby( with lovely windows for looking outdoors as opposed to many breakfast rooms in hotels which are located on the lower floor) or you can have the breakfast buffet for 14 euro. I chose the express and it was more than adequate.
My room was amazing.... one of the nicest rooms I stayed in on this month long holiday in France. Quiet and spacious, room darkening drapes, very comfortable bed and pillow with fresh linens, English channel on TV, mini bar, free bottle of water , easy log in for free wifi Plus... it had a coffee maker and a tea pot on a tray so you could make your own hot beverage. And.. bonus.. cookies on the tray too. I appreciate those little touches. Front desk also had a large bowl of apples for customers and free newspapers.
I loved this hotel. Everything was clean, fresh, nice decor ... I felt a bit pampered for a change.Plus I only had to walk back across the street to catch the public transport to venture downtown.I would wholeheartedly recommend this hotel if you are visiting Bordeaux.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nutmeg06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalstjean33, General Manager at Best Western Gare Saint Jean, responded to this review, September 2, 2013
Dear customer,

Thank you or recommending our establishment, this is a pleasure to read your opinion.
We are happy to see that you appreciated your stay in our hotel, our amenities and location. We do our best to satisfy our guests with our friendly staff and the multiple attentions we offer.

The entire team of BEST WESTERN Royal Saint Jean is at your entirely disposition if you need something, maybe for a next trip in France.


Yours faithfully

Sophie Moricet
General Manager of BEST WESTERN Royal Saint Jean, Bordeaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
231 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed August 30, 2013

Although we arrived in Bordeaux by air, we planned a few days in Bordeaux, including a day trip to St Emilion, before joining friends in Riberac - hence we wanted somewhere within easy reach of the main railway station. This hotel turned out to be an ideal choice - within easy walking distance from the St Jean railway station, and an easy tram red into the city centre.
The. Tram stop outside the station has a 'duty' attendant who will help visitors get tram tickets from the blue ticket machine. It's a simple system when you know how, but it helps when the attendant is handy (he is grateful for a small 20c tip!).
The hotel room we had was very comfortable, with double glazing that was most effective. Very helpful staff, and free WI-FI - no cable Internet but a computer in the lobby that s free to use with printer.
Note: if you go by train to St Emilion - be prepared for a 20-30 mins walk UP to the town centre. No bus service! However it's easier coming back down - and the wine with lunch helps!
Highly recommended - we will stay here if/when we return to Bordeaux.

Room Tip: We ad a queen bed room on the 2nd floor - facing the station, but were not disturbed by noise. Excel...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalstjean33, General Manager at Best Western Gare Saint Jean, responded to this review, September 2, 2013
Dear Customers,

Thank you for sharing your great stay in our hotel with the internet users.
We are delighted to see that you enjoyed your journey in our establishment and our lovely region.
We would be happy to welcome you again in the future, in case feel free to contact us.

The team of BEST WESTERN Royal Saint Jean and I, are at your service to welcome and satisfy you in the best way.

Sincerely

Sophie Moricet
General Manager of BEST WESTERN Royal Saint Jean
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, CA
Level Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 27, 2013

We don't expect much in a hotel within walking distance from the train. We got a LOT more than we expected. And, all GOOD.

The Best Western Royal was a really nice surprise. Very nice reception and a small but really complete room. Very quiet and very clean. Lots of hot water and a comfortable bed.
In the morning they serve one of the best breakfasts we had in 3 weeks in France. I can't think of any weakness at all.

A perfect room for the night before a train ride.

Room Tip: If you go on the French site, you can specify a room at the back. Absolute quiet.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bruce_santarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalstjean33, General Manager at Best Western Gare Saint Jean, responded to this review, August 30, 2013
Dear Sir,

Thank you for your comment. We are glad to see that you appreciated your stay in our hotel, our equipment and services. We enjoy the fact that you particularly liked our breakfast!

We may have the chance to welcome you again in the future: It would be a pleasure! Be sure that our team is at your disposal in case of need.

Yours sincerely
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Sliema, Malta
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 24, 2013

Basically what made me go for this hotel is its location. I was planning to visit the outlying area and being that I were to be stuck to public transport, necessity had it that I had to stay close to the train station (knowing through experience the improbable train schedules) . At first I was showing some apprehension, cause following other experiences of French towns, train station neighbourhoods fair low to say the least in terms of congeniality. But as soon as I threaded my feet out of the train station all my fears were dispelled. Bordeaux is a safe place.

The hotel has the added advantage of it being well served by the local tramway and bus routes, so it won't take you more than 5 minutes to reach the triangle d'or where most of the monuments are. Besides I used to like walking to Rue Saint-Remi to have dinner there, going through Saint-Michel quarter which is a very vibrant quarter and then stroll along the quays to finish off the day in a pleasant manner. Besides within walking distance there is La Tupina restaurant which is very popular with locals and visitors alike. Whatever is the case, I found the staff always ready to offer their suggestions.

Here I concur with many of the posts here and the staff are real hosts. As from the outset, home rules were spelled out and the receptionists even insisted upon accompanying me to the elevator, offering any possible assistance which I might require. After that I have settled in, I received a call to ensure that everything was ok with me. Also some details like the coffee-making machine, with the capsules being replaced on daily basis, a complementary bottle of water add to 'welcome home' feeling.

The breakfast at first might seem to be that tad dear but all budgeting considerations are waved off when one finds out that this breakfast more than a snack, it is a meal. It was well supplied by all different kinds of bread, fruit, cereals, cheese, meat cuts, delicacies like the local cannelé and macaron, diary products and more. Then, if one is to look closer to his pockets, he can go for a less expensive option. Of an additional benefit, there is also that breakfast starts also to be served as early as six o'clock.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francepassione
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalstjean33, Manager at Best Western Gare Saint Jean, responded to this review, August 27, 2013
Dear customer,

we really want to thank you for your kind comment and for the time you took to write it. Be sure our entire team will be advised of it. It is the best reward you can offer us so much important it is in our policy to take care of our guests. We are then really happy you appreciated it.

You seemed to have enjoyed our city of Bordeaux and we hope having the chance to welcome you again in case of another trip to our region!

All our team wish you a good continuation.
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Luton
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 22, 2013

We arrived here after cycling from Marmande, although our rooms where not ready the receptionist offered us drinks and the Tour de France on TV, which was fine with us. The location was also ideal as we were catching the train next day so all we had to do was walk across the street to the station. Bordeaux city centre is within easy reach by foot or tram.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil3749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
royalstjean33, General Manager at Best Western Gare Saint Jean, responded to this review, July 23, 2013
Dear Customer,

Thank you for having taken time to write us a comment. We enjoy the fact that you appreciate your visit at our BEST WESTERN Royal Saint Jean.

As you said we are very closed to the train station and this is good for people who has to take a train. Thanks to the tramway and the two stations near our establishment, only about 10 minutes are necessary to join the city center!

The team and I wish to welcome you again.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Gare Saint Jean

Property: Best Western Gare Saint Jean
Address: 15 Rue Charles Domercq, 33800, Bordeaux, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#8 Business Hotel in Bordeaux
#16 Romantic Hotel in Bordeaux
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Gare Saint Jean 3*
Number of rooms: 37
Official Description (provided by the hotel):
Mansion of the 18th century offers guests a new reception, a lounge bar, a breakfast room and a library. The hotel highlights the heritage of the Bordeaux region through the creation of a cellar area that is conducive to the discovery of local wine estates, all in a cozy atmosphere, cozy with a modern twist. Located 10 mm or 30 mm tram walk along the banks of the Garonne, the tourist heart of Bordeaux. A courtesy tray with Nespresso coffee machine in the room, free wifi, a buffet breakfast of homemade products, business corner accessible 24h / 24h and a library for relaxation and reading. ... more   less 
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Also Known As:
Best Western Royal Saint Jean Hotel Bordeaux
Best Western Bordeaux
Best Western Hotel Bordeaux

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