We spent 4 nights at this hotel at the end of June.
The bedroom, overlooking the garden at the back of the building , was spacious, with a large and comfortable bed and a well-appointed bathroom. The decoration (red walls and green doors) might not be to everybody's taste but the modern lamps provided a warm evening atmosphere.
Every day, we walked to the city centre which took just over 20 minutes. The riverbank is nearer - a ten minute walk away.
After a whole day of sightseeing, we ate each evening in the hotel restaurant (there are no other restaurants in the vicinity). There was a fair selection of dishes but the food was ordinary, especially by French standards.
The hotel staff in the reception, restaurant and bar were courteous and attentive.
However, our experience at breakfast was less satisfactory. On 2 days, there was no more cooked food in the hot buffet although we had arrived soon after 8 am. The staff were reluctant to provide more scrambled eggs, for instance. The waitress told us that she was awaiting delivery. If true, this shows very poor management. Similarly, supplies of bacon and sausages had run out.
Although there was a sufficient number of staff at breakfast, we felt neglected. The staff seemed to be busy but their activities were not directed towards the needs of the guests. For instance, tables were not cleared although the place was far from full, and guests were left to fend for themselves.
The evening service was of a much higher standard.
Despite the problems encountered at breakfast, we enjoyed our stay and we would be quite happy to make a future visit.
- Official Description (provided by the hotel):
- In the city of Bordeaux, the 4 star Mercure Bordeaux Chartrons features a superb victorian facade, its 215 rooms making for a rather refined and pleasant abode. Easily accessible and ideally situated near the exhibition centre facilities, its wine themeddecor will immediately make you feel as though you are in the Bordelais vineyards. Enjoy fine cuisine in our "Chais St Louis" restaurant, service on the patio on fine days. The hotel offers 20 meeting rooms overlooking the garden and a private garage. ... more less
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- Also Known As:
- Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
- Accor Bordeaux Chartrons