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“nice beyond expectations”

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Mercure Bordeaux Centre Hotel
Ranked #45 of 173 Hotels in Bordeaux
Chicago, Illinois
Level Contributor
319 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“nice beyond expectations”
Reviewed October 5, 2013

I'm not sure why the reviews of this hotel are so horrible. It is clean, bright, modern, and colorful. The staff couldn't be nicer. The breakfast buffet is outstanding. The rooms are very attractive and in very good condition. The only complaint one can possibly find about this hotel is that there is not enough parking in the adjacent public parking lot. If you aren't there by early afternoon, you can't park in the discounted spots even though you can park in the rest of the garage for a higher price. This isn't a five-star hotel and shouldn't be reviewed as if it is one...but for a four-star hotel, it is about as nice as it comes. The best neighborhood is five minutes away on foot.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre Hotel, responded to this review, October 10, 2013
Dear Sir, Madam,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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941 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
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English first
Los Angeles, California
Level Contributor
112 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 26, 2013

Recommended by friends, it was perfect. Very friendly staff, clean and comfortable rooms. I found as very attractive the lobby decoration and the films pictures on corridors walls. Very rich breakfast and the coffee was perfect. The price we paid was average price for Bordeaux but the location near the tram station and the huge Mall across the street are advantages that my wife appreciated.....

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7625Gabriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre Hotel, responded to this review, September 30, 2013
Dear Sir, Madam,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 24, 2013

We recently stayed at this hotel and had a bad experience..Firstly,the staff needs to learn courtesy..Try to be polite every now and then.
The hotel is near the tram line and that is the only good thing about it.
The rooms are below average.The bathroom lock was broken in our room.No one seemed to care about that.Also,the mini bar is empty in every room.They said we can buy food items from the lobby store.Why would we want to do that?The mini bar is about convenience and they do not understand that concept.
The breakfast is a disaster.There is hardly anything to eat.You have to wait in a long line for tea/coffee..The waiters don't seem to care about greeting anyone.
It takes forever for room service to respond to your calls.
Overall,I do not recommend for anyone who wants to stay more than one night.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indranib38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre Hotel, responded to this review, August 29, 2013
Dear Sir, Madam,

You have taken time to give us your opinion about your stay in our hotel, and we thank you for this.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed August 23, 2013 via mobile

We enjoed the new privilege room: modern, clean and with a great TV. The hotel is in a good position and offer a handful parking. The cons is, as in almost of the Mercure structures, the breakfast: extremely poor quality (except for the Nespresso machine!).

Has this review been useful? Thank for voting...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5x15x5-ER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cécile H, Responsable Hébergement at Mercure Bordeaux Centre Hotel, responded to this review, August 26, 2013
Dear Madam, Dear Sir

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks concerning our new privilege room. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

We are sorry that the breakfast service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. We are actually revisiting the breakfast offer with news products.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bordeaux Centre Hotel

Property: Mercure Bordeaux Centre Hotel
Address: 5 rue Robert Lateulade, 33000, Bordeaux, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#18 Luxury Hotel in Bordeaux
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Bordeaux Centre Hotel 4*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the city center, the Mercure Bordeaux Centre hotel is only 10 minutes away from the Meriadeck business district and the city's historic center. After being elected European Best Destination 2015, 2016 saw the opening of the Cité du Vin on June 1, and the city also boasts other famous attractions. The hotel has 10 modular meeting rooms and the K'fé Lounge restaurant, which offers a modern, seasonal menu. Paying public car park and access for guests with reduced mobility. ... more   less 
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Also Known As:
Mercure Bordeaux Centre Hotel Bordeaux
Accor Bordeaux Centre Meriadeck

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