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Traveler rating
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All reviews nice hotel plenty of free parking close to downtown multilingual staff stayed one night busy road old town walking distance strasbourg centre tram stop the room was nice front desk staff parking space the hotel staff would stay here again cold cuts hotel is situated
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4 - 9 of 673 reviews
Reviewed May 8, 2019

Very centrally located hotel with parking next door. All the famous sites are in walking distance e.g. cathedral. Rooms were a bit on the small if used by a family of four. The rooms felt a bit stuffy and we never really got the aircon to work properly. Bathroom was big and stylish. Breakfast was really good more with a wide choice of breads, cold cuts, local cake to choose from. Especially worth mentioning is the reception lady who was very patient when we made our daughter practise her school French and ask for directions. The reception lady patiently gave our daughter the directions - and also gave her a big smile. Would use again when visiting Straßburg by myself or with the family.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank Bertie888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille L, Community Manager at Holiday Inn Express Strasbourg - Centre, responded to this reviewResponded May 23, 2019

Dear Bertie888, thank you for your kind feedback. We are pleased to know that you and your family appreciated the Holiday Inn Express Strasbourg Center. It is always a pleasure to see foreigners trying to speak French !
We would be pleased to welcome you again soon,
Best regards,
Camille Laroche, Community Manager, +33 (0)3 88 10 99 99

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2019 via mobile

Stayed one night warmest of year
Air con not working
Left windows open
The room over the river according to reception was overlooking motorway
No problem except the noise due to open window
Brick for a pillow
Mattress to hard
FYI I am a regular ihg customer..should me of thisstuff needs sorted

Date of stay: April 2019
Thank niallmcheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Express Strasbourg - Centre, responded to this reviewResponded May 9, 2019

Hello niallmcheshire,

Thank you for choosing our Holiday Inn Express Strasbourg - Centre and for sharing your insights about your experience. I am glad that our location was what you needed for your trip.

We wanted that your stay was a combined sense of comfort and delight and I am disappointed that there were some setbacks on room comfort. A relaxing sleep is essential with comfortable bedding's could have made the stay better. I am sorry that the A/C was out of commission and the noise from the open window contributed to cause discomfort. I conveyed your comments to our entire team. I'm confident that these will inspire our hotel to enhance all service levels.

It might not have been a great stay, but I hope you will give us a second chance in the future.

Safe travels,

Deborah R.
Case Manager
IHGService

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Reviewed April 5, 2019 via mobile

Our bus stop no too far from the hotel, a 15 minutes walk we arrived. The staff is friendly in wellcoming us. The hotel looks like a new hotel, room is good clean with a big window. Located closed to the most of the attraction in Strasbourg. The room already incl breakfast, the breakfast is good.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank glennmI4388KZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille L, Community Manager at Holiday Inn Express Strasbourg - Centre, responded to this reviewResponded April 25, 2019

Dear glennmI4388KZ,

Thank you for your king feedback. We are pleased to know that you appreciated your stay. Your satisfaction will be shared with our team in order for us to keep doing our best !

We would love to welcome you again soon,
Best regards, Camille Laroche, Community Manager, +33 (0)3 88 10 99 99

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Reviewed April 3, 2019 via mobile

This is a good hotel in a good location,now spoiled by constant large groups of school children in the hotel (estimate around 200 in the hotel during this stay) This has been over my last 2 stays.

There is constant noise in the corridors until around 1am with teenagers running around and shouting. It would be sensible to keep groups just on single floors, with regular guest on a higher floor - but no - intermingled.

The hotel is simply not designed to cope with the peak traffic of groups.
Waiting 10 minutes just to get a lift down to the ground floor as lifts always full. Breakfast is crazy with hundreds trying to get feed in a 30 minute period.

Will not return as I value my sleep.

Date of stay: April 2019
Trip type: Traveled on business
Thank blueboyjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille L, Community Manager at Holiday Inn Express Strasbourg - Centre, responded to this reviewResponded April 25, 2019

Dear blueboyjay,
Thank you for your feedback. We are truly sorry that your stay didn't meet your expectations.

We do welcome school groups in our hotel in order for them to be able to discover Strasbourg. We always try to put the students on the same floor, but it is not always possible due to the room category.
We will try to manage them better in order to improve our guests' experience.

We hope to welcome you again in order to provide you our best service quality. Best regards, Camille Laroche, Community Manager, +33 (0)3 88 10 99 99

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Reviewed March 19, 2019 via mobile

Good location, really near to the Strasbourg center. Parking is closed but charged. Breakfast could be better, can't compare it to the German ones. Overall a good reasonable priced hotel for a week stay in Strasbourg.

Date of stay: March 2019
Trip type: Traveled on business
Thank Rok M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille L, Community Manager at Holiday Inn Express Strasbourg - Centre, responded to this reviewResponded April 16, 2019

Dear Rok,
Thank you for taking the time to give us a review. We are pleased to know that you appreciated your stay at the Holiday Inn Express Strasbourg Center. I will share your comments regarding breakfast and parking with our team in order to improve ourselves.

We hope to welcome you again soon,
Best regards, Camille Laroche, Community Manager, +33 (0)3 88 10 99 99

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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