We were on a school trip with 52 students. We were charged 64 euros for a damaged bed which was exactly in the same situation when we arrived at the hotel. We had informed the reception on our arrival, and they told us that since it was a 3rd bed it was normal for it to be a bit damaged. On our departure ,instead, the man we had informed about this problem was not in the office and we could not speak with him - although we had the note of the room numer, and although we had taken a picture of the broken bed, they wanted the 64 euro because the room lady continued to repeat that the bed was ok on our arrival. So if you're on a school trip, choose another hotel. They evidently do it as a sort of extra charge.
- Official Description (provided by the hotel):
- Ideally located in the heart of Strasbourg, in front of the TGV train station our hotel - 37 soundproofed rooms - welcomes you in a warm and cosy atmosphere...A perfect place to start a city tour : 5 minutes walk from the city centre and the "Petite France" district, 15 minutes to the Cathedral...Open 24 hours a day; there is always someone to welcome you in Strasbourg. ... more less
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