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All reviews great location top floor train station attic room the hotel is clean old town central location room rate within walking distance parking garage petite france notre dame cathedral nice room comfortable bed air conditioning minute walk side street
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3 - 8 of 1,625 reviews
Reviewed 5 weeks ago

Excellent central location, quiet and modern rooms. Varied breakfast (eggs, cheeses, pancakes...), kind staff, elevator and nice bathroom amenities. The only downside of my room was a rather tiny shower.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank LeaP790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gutenberg60, Directeur général at Hotel Gutenberg, responded to this reviewResponded 4 weeks ago

Dear Guests,

We thank you very much for your nice review!
Indeed, our hotel is well located in the heart of the city center between the Cathedral and the historical area of Strasbourg la "Petite-France".
Our breakfast "Organic & Gourmand" is appreciated with its local and organics products.
Thank you for you compliments to our team.
We could suggest you a larger room and a larger shower for your next stay.

We hope to welcome you a next time.

Best regards.
Vanessa Turlin
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

Great location! Easy access to beautiful places & to be in city center.
Clean ,good facilities & services. Presentable & helpful customer service. Supportive front desk.
Reseanable price.
I didn't try breakfast

Date of stay: January 2020
Trip type: Traveled on business
Thank Storyteller241690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gutenberg60, Directeur général at Hotel Gutenberg, responded to this reviewResponded January 8, 2020

Dear Madam,

We thank you very much for your nice review!
We are glad that you liked the central location and services.
We hope to see you again.

Best regards.
Vanessa Turlin
Manager

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Reviewed January 4, 2020 via mobile

Located in the historic centre, the hotel is in a beautiful building full of character. Unfortunately there’s no parking outside (not even for loading/unloading) making it very difficult if traveling with a family with lots of luggage. On street parking is extremely restricted and rare. The closest car park (underground) has a height restriction of 1.90 and our car couldn’t fit; the nearest suitable car park was 15mins walk away.
We had 2 standard rooms: they were nice, clean and comfortable but very very small. In one there was no physical space to open up a suitcase on a suitcase stand. The shower rooms are the same size of a train toilet - though very clean and nicely done.
I think the hotel is expensive for what it offer, you obviously pay the high rate for the location.
As a family of 4 we will not use it again but, I guess, it is a great hotel for couples and/or friends with a small carry-on trolley as luggage.

Date of stay: January 2020
Trip type: Traveled with family
Thank Danielacjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gutenberg60, Directeur général at Hotel Gutenberg, responded to this reviewResponded January 6, 2020

Dear Sir,

We thank you for your feedback and we are glad that you liked our nice and comforable rooms.
In front of the hotel, there are two parking spaces.
We suggest you to book larger rooms for your family, we offer special rates all year long.
Do not hesitate to contact us directly, we will be able to offer you more comfortable rooms for you and your family.

We hope to welcome you back.

Best regards.
Vanessa Turlin

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Reviewed January 3, 2020 via mobile

The hotel is located in a very central location in the old town. Short walk from the tram station. Staff was also very friendly and helpful with sorting out our restaurant reservations. Rooms quite small but was clean. Wifi periodically disconnects though which was quite annoying.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Daniel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gutenberg60, Directeur général at Hotel Gutenberg, responded to this reviewResponded January 6, 2020

Dear Sir,

We thank you very much for your nice review.
We are happy to know you enjoyed our location and appreciated our kind staff.
we always advise our customers on the best restaurant addresses.
We are at your disposal 24 hours a day if you need help for the wifi connection.
We thank you again for your feedback, we are looking forward to welcoming you back at Hotel Gutenberg.

Best regards.
Vanessa Turlin

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Reviewed December 29, 2019 via mobile

average value for money, small room massive bathroom/toilet, not sure why. we stayed in excutive double, pretty small and tight. we.stayed.for three nights, did not replace toiletries,again pretty basic.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank htsu004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gutenberg60, Directeur général at Hotel Gutenberg, responded to this reviewResponded December 30, 2019

Dear Guests,

We thank you for your feedback.
We regret you did not enjoy your stay completely. We are at your disposal 24 hours a day, do not hesitate to tell us if you don't like your room, we would have been able to find a solution for you.
We replace toiletries when they are almost empty due to environmental issues.

We hope to welcome you back soon.

Best regards.
Vanessa Turlin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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