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All reviews great location train station place kleber central location four star hotel petite france very nice hotel good size first floor parking garage the heart of the city visit strasbourg beds were comfortable breakfast room mini bar large bathroom notre dame cathedral
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Reviewed 4 weeks ago

The hotel is great. It has is currently undergoing refurbishment with most of the work done. The rooms are very clean and well specified in terms of facilities. Nice to see shower over a bath dispatched to last century.

The hotel does not have a restaurant but the breakfast is very comprehensive.

You can't beat the location and parking via the public car park is 100 metres from the hotel entrance.

It is well worth a couple nights here as there is much to see in this busy but historic city

Room tip: Ask for an upgrade
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Max M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_maison_rouge, Responsable relations clients at Maison Rouge Hotel, responded to this reviewResponded 3 weeks ago

Dear Max,

Thank you very much for your review after your stay in Maison Rouge.
Our guests can get a discount for the nearest public parking.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019 via mobile

My friend and I stayed in this hotel from 07.06 - 10.06.

The location of the hotel is central in the old city and therefore easy to get to attractions, bars and restaurants.

Next to the hotel is a parking house (Indigo Kléber) with 50% discount for hotel residents making parking stress free.

The hotel staff was nice and responded promptly.

We booked a room rate with breakfast. The food was not value for money. The consistency of the scrambled eggs made us believe that they were made with some kind of egg powder.
Apart from tomatoes there were no vegetables offered.
We wouldn’t get a room with breakfast next time.... but there will not be a next time anyway...

The room was a decent size with a very small bathroom.
Before booking the hotel we checked the reviews and read that one customer complained about not being able to close the bathroom door. We thought it would have been repaired and it didn’t stop us from booking the hotel.
Unfortunately this issue was still there and because the hotel was fully booked they couldn’t give us a different room.
The room is equipped with many buttons to control the air con, the light and the shutters. It wasn’t possible to work out the logic of these and we believe it wasn’t working. Somehow we managed to get the shutters closed but we and not even the staff could re-open them for the duration of the stay.
We used our gym mat to hold the shutters open to get some fresh air into the room (no bathroom window either).

On the last day we went to breakfast a little later than before and saw a mouse around the breakfast tables. The breakfast room is on the first floor.
When we made the staff aware of it, they didn’t seem to be surprised and didn’t commented about it.
We left and will never return to stay in this hotel.

Date of stay: June 2019
Trip type: Traveled with friends
1  Thank Julia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_maison_rouge, Responsable relations clients at Maison Rouge Hotel, responded to this reviewResponded 4 weeks ago

Dear Julia,

Thank you for taking time to write your comment. As you've seen we make some renovation works and it's the main reason of the mouse in the hotel. It's an isolated case and we do our best to hunt the intruder. We've called the expert company in rat control for a quick intervention.
We respect all the rules of hygiene and we carry out regular checks to ascertain the possible presence of rodents and we fight if necessary to make them disappear. However it is true that the task is complicated because of the works and the mouse move much more.
I've informed our technical service regarding the bathroom and the window.
I'm really sorry for what happened and if your stay wasn't up to your expectations.

Best regards

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Reviewed June 11, 2019 via mobile

Although centrally located along a tram line, this beautiful hotel offered an excellent night’s rest. The staff was quite attentive and helpful, and the room (recently renovated) was very comfortable and modern. Looking forward to seeing the results of its year-long renovation aimed at returning the hotel to its Art Deco glory.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Shorty55_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_maison_rouge, Responsable relations clients at Maison Rouge Hotel, responded to this reviewResponded 4 weeks ago

Good morning,

Many thanks for your great score and the review.
We still make renovation and soon all the rooms, the breakfast room and the lobby will change for a new face.
We invite you to discover it next year.

Best regards

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Reviewed June 11, 2019 via mobile

The hotel is ideally located. It is close to all the sightseeing spots and there are nice restaurants around. And Galerie La fayette is next door if shopping is needed. The room was neely renovated, though the bathroom in the single room is a bit narrow, but it was OK. Everthing was clean and comfortable. Nice big TV.

Date of stay: June 2019
Trip type: Traveled solo
Thank mariamk2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_maison_rouge, Responsable relations clients at Maison Rouge Hotel, responded to this reviewResponded 4 weeks ago

Dear Mariam,

Thank you very much for your score and review.
The single room are the littlest one, our standard, privilege, triple rooms and suit are bigger.

We hope to welcome you a next time.

Best regards

Report response as inappropriate
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Reviewed June 10, 2019 via mobile

Hotel itself was quite nice and rooms nicely decorated and clean. However, the service we received while checking out was very disappointing. We were clearly in rush and informed the receptionist that we have a train to catch (as she was checking out another guest and her colleague was just standing next to her we were hoping she would either try to speed up the check out process or that her colleague would help us) but the receptionist just looked at us and said “yeah, but..”. No “I’ll be with you in a moment”, “Please wait”, nothing polite or professional, just simple and sarcastic “yeah, but..” while nodding her head at the guest she was helping to check out. I wouldn’t expect this kind of service in a hostel yet alone a “4 star” hotel. I hope that management of this hotel will take my review seriously as the very rude service we received from the brunet receptionist this morning really ruined our stay.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank BetweenBlueAndYellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_maison_rouge, Responsable relations clients at Maison Rouge Hotel, responded to this reviewResponded 4 weeks ago

Dear Sir, Madam,

I'm really sorry for the inconvenience during your check-out. the first receptionnist was already busy with others guests and the second one has started to work this weekend, she's in training but it's not an excuse to not take care of the guests, I understand.
I hope you managed to catch your train.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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