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Hilton Strasbourg
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Reviews (1,678)
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470 - 475 of 1,678 reviews
Reviewed May 15, 2013

Rather ugly building from the outside. Easy to get to the motorway - especially when you need to leave towards the North (Haguenau, Frankfurt etc), the Hilton is a good place to stay.

Bar and restaurant are OK, nothing special, but food is acceptable yet pricey.

Anybody taking the Lufthansa Airport Bus to Frankfurt - the bus stop is just across the hotel.

Parking is expensive if you use the hotel parking, there is free parking just outside. Fairly safe area, never had any issues myself.

Rooms are partially renovated and quite large. Overall, very conservative style, rather dark colors - both in the rooms as well as in the corridors. Service is fine, but nothing to get exited about.

You can walk to the city center (not difficult to find with a map from reception) - about 15-20 mins. Alternative is the tram which goes directly to Place Kleber for very little money.

Hotel is a good location for meetings and conferences. Good facilities and service.

Room Tip: Ask for a higher up room. You might get a nice view.
  • Stayed: December 2012, traveled on business
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Thank Toil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille S, Social Media Specialist at Hilton Strasbourg, responded to this reviewResponded June 7, 2013

Dear Guest,

Thank you for choosing the Hilton Strasbourg and for having taken the time to share your feelings following your recent stay in our hotel.
All your comments have been taken into serious consideration and reviewed with our team in order to take the necessary action. We look forward to welcoming you back to the Hilton Strasbourg.

Kind regards

Camille Smoczynski
Social Media Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

My son and I stopped here en route back from Italy for one night! Great staff, lovely room, we felt very welcome. We ate dinner and breakfast in the hotel restaurant ........ two super meals with attentive friendly staff. Very nice stop over after long drive. Easy to find and convenient for the autostrada!

  • Stayed: May 2013, traveled with family
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1  Thank AntheaChrisD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille S, Social Media Specialist at Hilton Strasbourg, responded to this reviewResponded May 16, 2013

Thank you for your enthusiastic comment about our hotel and our staff! We are delighted to read that your stay met your expectations, and we hope we will have the pleasure of welcoming you back among us.

Sincerely yours.

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Reviewed May 13, 2013

I stayed at the Hilton in Strasbourg over the last month. As all Hiltons the service is very good even though the hotel is a little on the 'bland' side. Everybody is very friendly and helpful and the food and service are not bad. Rooms are a good size but TV is lacking (hey this is still France and they seem sooooo resistant to adding either English subtitles and/or insisting to dub every film and series in French - bring videos if you are not a French speaker :-)

Be aware that from a location point of view it is a car/tram ride outside of the centre and those that are looking for a more active evening life may want to consider this.

I notice that some of the other reviews comment on breakfast being bad. Actually the buffet was quite substantial but it is true that the coffee is dreadful. However if you ask for a latte rather than a coffee, they will make this fresh for you. If you are lucky enough to have Jana serve you - ask her to make the latte with 'love'. She serves it with a heart or smiley face in chocolate and provides the most excellent service.

  • Stayed: April 2013, traveled on business
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Thank Grumpypaul69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille S, Social Media Specialist at Hilton Strasbourg, responded to this reviewResponded June 7, 2013

Dear Guest,
Thank you for choosing the Hilton Strasbourg and for having taken the time to share your feelings following your recent stay in our hotel.

All your comments have been taken into serious consideration and reviewed with our team in order to take the necessary action. Thank you for your nice comment concerning our team member Jana. We have already shared it with her and she was very happy.

We look forward to welcoming you back to the Hilton Strasbourg.

Kind regards

Camille Smoczynski
Social Media Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

Stayed here for 3 nights early May 2013.
Good sized rooms, friendly staff, spacious public areas.
Few minutes walk to the nearest tram, or 15 minutes walk to the centre.
Let down by poor breakfast. Expensive, horrible coffee, all served in a small, dark cramped area.

  • Stayed: May 2013, traveled as a couple
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Thank tharrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille S, Social Media Specialist at Hilton Strasbourg, responded to this reviewResponded May 13, 2013

Thank you for having chosen HILTON Strasbourg for your last stay. We hope that your had a pleasant stay with us. Your comments concerning our breakfast have been taken into account and transmitted to our Restaurant Manager.

We are looking forward to welcoming you back in the future.

Sincerely yours.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013 via mobile

I have stayed in many Hilton's in the past and this one whilst adequate is below average for a Hilton.
The rooms are comfortable, the beds excellent and the quietness of rooms great. Dinner was also very good.
Where the hotel falls down badly is in its service. All staff try to help but at breakfast there is never anyone available when needed , a demand for coffee takes 20 minutes and clearing the table takes even longer. The room cleaning arrives when we said we did not want to be disturbed. All this adds up to a poor-ish impression .
Some simple improvements in efficiency are needed and perhaps some more staff dedicated to the needs of clients.
This hotel is not bad - just in comparison to other Hiltons I have stayed in recently - notably Cardiff and Bangkok this hotel has some improvements to make.

  • Stayed: May 2013
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Thank AndrewST16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camille S, Social Media Specialist at Hilton Strasbourg, responded to this reviewResponded May 13, 2013

Thank you for having chosen HILTON Strasbourg for your last stay. Your comments have been taken into account. This is important for us to have your feedback.
We are looking forward to welcoming you back in the future.

Sincerely yours.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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