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All reviews train station transit hotel smallish room travelling by train an update old town the hotel is conveniently located walk in shower bit dated privilege room strasbourg centre european parliament christmas market would stay again main station location is great reception staff
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2 - 7 of 470 reviews
Reviewed March 8, 2019

The staff were pleasant and helpful. The bar area was very pleasant and easily accommodated our large group. The breakfast buffet had a wide choice available all of which were well prepared and presented. We stayed for two nights.

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericFortin, General Manager at Mercure Strasbourg Centre Gare, responded to this reviewResponded March 19, 2019

Dear {Doug,

We very much appreciate your comments regarding your stay at the Mercure Strasbourg Centre Gare.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2019

Not much more I can say that isn't in other reviews. Its a convenient place to stay if you are travelling by train. Staff are friendly and professional. Rooms are average and tend to run on the hot temperature side. That's a problem I encounter with a lot of hotels in Europe using radiator heat. Breakfast was very good.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Corey_in_Orlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericFortin, General Manager at Mercure Strasbourg Centre Gare, responded to this reviewResponded February 5, 2019

Dear guest,

We very much appreciate your comments regarding your stay at the {hotel}.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2018 via mobile

We stayed at this hotel for one night during a tour and whilst it was comfortable and the staff delightful, I would question its 4* status. Its main benefit is to be close to the rail station and a few minutes walk away from Strasbourg’s scenic area.

The Hotel itself is however quite modest and lacks the amenities of other 4* facilities we have stayed at.

Date of stay: September 2018
Trip type: Traveled as a couple
1  Thank 716davidh716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this reviewResponded October 2, 2018

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2018 via mobile

The hotel's main asset is that it is located just across the square from the railway station.
The hotel is looking tired and in need of an update.
Although being on the main road there was little outside noise, although the air conditioning had a mind of its own.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank tr250man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this reviewResponded October 2, 2018

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2018

We booked this through the Acor "club." It worked well for us. We dropped off our rental car, walked to the hotel, and then walked to the Gare. The hotel is beautifully positioned both to Hertz, the Gare, and the center of Strasbourg. I was recovering from an illness and it was fine.

Not too much to recommend it highly, or to criticize. The window faced onto the Place, and it was noisy, but there were extra sliding doors to dampen the sound.

The room was average size. The bathroom had a deep bath tub, that I enjoyed.

We needed some clerical work done. The Reception staff was very kind and helpful.

Room tip: If you want quiet, perhaps ask for a room not opening onto the Place.
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank David_B_of_Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredericFortin, Directeur général at Mercure Strasbourg Centre Gare, responded to this reviewResponded October 2, 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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