We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect location, great staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Strasbourg Centre
Ranked #37 of 130 Hotels in Strasbourg
Reviewed September 19, 2013

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Presshere4
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded September 24, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review
Reviews (737)
Traveler rating
Traveler type
Time of year
Language

73 - 79 of 737 reviews

Reviewed September 5, 2013 via mobile

The hotel is centrally located
Rooms are comfortable
Service is professional
Good breakfast buffet
The availability of a parking lot in the centre of Strasbourg is a plus
Good hotel for spending a week end in a wonderful city

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Thierry G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded September 13, 2013

Dear guest,
Thank you for your pleasant comment and for your confidence.
I will share with pleasure your satisfaction with all the staff. We hope we will see you again soon in the Mercure Strasbourg Center.
Best regards

Nathalie Peter
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I only have the highest praise for the breakfast we arrived at 9 am and admittedly many tables hadn't been cleared and they had a busy morning but this was one of the better breakfasts on offer in France, the staff were helpful when we wanted to know the ingredients in a conserve. all very pleasant
Wifi good, bed soo comfortable and the linen was lovely, the bathroom very clean smart and modern, and the reception staff very friendly helpful and tolerant of my average French when they spoke good english

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank traveljewelsofeurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded September 13, 2013

Dear guest,
Thank you very much for taking time to give us your feelings about your stay in Mercure Strasbourg center. I will share with pleasure your satisfaction with the staff, espacially the reception- and breakfast-staff.
We hope we will see you again soon in Strasbourg, maybe for the Christmasmarket or "Strasbourg Mon Amour" for Valentin's day.
Best regards

Nathalie Peter
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

Good situation in central Strasbourg. Comfortable room. Good breakfast. Helpful staff. Not superb, but nice. I will be happy to stay there when I return to Strasbourg. A good business hotel in a nice area of the city. Close to main tourist attractions and public transportation.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Caminant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded September 13, 2013

Dear guest,
Thank you very much for taking time to give us your feelings about your stay in Mercure Strasbourg Center. We hope we will see you again soon.
Best regards,

Nathalie Peter,
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

I had a hunch that this hotel was going to be a disappointment upon entering the lobby, as it looks like it was designed in 1970 and hasn't been updated since. The hallways upstairs were quite shabby looking - the decor looked thrown together. The room itself also left alot to be desired: it looked really old and had not been cleaned well. To begin with, upon checking in to our room, there was a giant hair on our bed and several hairs on the bathroom floor. There were several mold spots on the silicone in the shower. As was consistent with the rest of the hotel, the decor in the hotel room also looked really old; the curtains had several holes in them. After checking-in to this dump, we noticed that there is a Sofitel Hotel next door - do yourself a favor and for a small amount extra, stay there! The only reason why I am giving this hotel 2 stars and not 1 is that we did not have any issues with the staff during our stay, rather it was with the hotel itself and the level of cleanliness.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tlwiesner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded September 13, 2013

Dear Guest,

We thank you for taking time to give us your opinion about your stay in our hotel.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to correct the malfunctionings that you mentioned.
Yours sincerely,

Nathalie PETER
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mcicogni
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded July 19, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 28, 2013

This Mercure hotel is beginning to look a little tired in places. Décor is aging and our bathroom had a slightly musty odour to it. In some ways it was an average to below-average experience.

What really let down this stay was the breakfast room and food. At 08:30, with another hour and a half to run, there was little food left and the two staff on duty were run ragged to try to keep up. Tables were not cleared and when we got there we just made up a table for ourselves. In effect the was no service.

Many items of food had run out so, like Oliver Twist, we went bowl in hand to make the best of what there was. Some of our GRJ Tour party members came down even later and were even worse off then us.

However, the hotel was convenient for a one-night stay in Strasbourg and the station home in the morning afforded little dragging of suitcases.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Leckhampton_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded July 19, 2013

Dear guest,

We apologize for the inconveniences you met during your stay.
We guess there were exceptional circumstances, because the satisfaction of guests is chief among the priorities of my staff and me, and your feedback will contribute to enhancing the standard of our hotel.
I hope we will have the opportunity to welcome you again the next time you stay in Strasbourg.
best regards,

Nathalie Peter
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Strasbourg hotels
Hotel Hannong
#10 of 130 in Strasbourg
962 reviews
Show Prices
Show Prices
Show Prices
Mairie Nord
Adagio Strasbourg Place Kleber
Adagio Strasbourg Place Kleber
#56 of 130 in Strasbourg
265 reviews
Best Western Hotel De France
#50 of 130 in Strasbourg
495 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Strasbourg Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Strasbourg Centre

Address: 25 rue Thomann, 67000, Strasbourg, France
Phone Number:
Location: France > Grand Est > Bas-Rhin > Strasbourg
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#19 Luxury Hotel in Strasbourg
#22 Business Hotel in Strasbourg
Price Range: $110 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Strasbourg Centre 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Mercure Strasbourg Centre is ideally located in the heart of Strasbourg, close to Notre Dame Cathedral, the picturesque Petite France area, shops and the TGV train station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, ACCOR, Expedia, Booking.com, Travelocity, Orbitz, TripOnline SA, Cancelon and Hotwire so you can book your Mercure Strasbourg Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Strasbourg Centre Hotel Strasbourg
Accor Strasbourg Centre

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing