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All reviews superior double room walking distance train station hotel is located excellent location european parliament breakfast was excellent underground parking yogurt old town france city centre cathedral noel difficulties renovation
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6 - 11 of 625 reviews
Reviewed April 22, 2019

Location is good, not too far from train station (5 minute - 10 minute walk max) and not too far from Cathedral. We stayed for one night. The staff were pleasant and the hotel room was fine, apart from there was a rubbish sack full of bags behind the door when we arrived so it looked like they hadn't cleaned properly. Also, there was a light in the bathroom that was flickering all the time which was quite annoying. It was also noisy at night from our hotel, so not the best if you want a decent sleep.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank angieluzza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_kaijoo, Directeur général at Hotel Kaijoo by HappyCulture, responded to this reviewResponded April 23, 2019

Dear Guest,

We were really pleased to welcome you in our hotel and if anything is to be improved I am happy to take your comments in consideration.

Usually the hotel is very calm even from outside, because situated in the very heard of the city we are very well soundproofed. For the cleaning it is a very important point for us so I'm very sorry for this misadventure.

We realy hope to welcome you again in our "feel like at home" hotel!

Alexis NACHER- Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019 via mobile

The location is fantastic, the price is very good and the hotel is nice but best of all, the staff was OUTSTANDING! Everyone was disarmingly nice all around the clock. Breakfasts were yummy too. We hope to come back.

Date of stay: April 2019
Trip type: Traveled with family
Thank Patricia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_kaijoo, Directeur général at Hotel Kaijoo by HappyCulture, responded to this reviewResponded April 23, 2019

We thank you very much for this nice comment!

And we too were really happy to welcome you in our HappyCulture Collection Hôtel!

All the staff and myself will welcome you again anytime in the futur.

Don't hesitate to contact us directly for best services & prices!

See you soon,

Alexis NACHER - Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2019 via mobile

My Colleague & I had been booked into this Hotel by our UK Travel Agent , we understand Hotel Accomadation is at a premium when EU Parliament is Sitting, our initial thoughts on arriving at the Hotel were a little disappointing, however once settled in & having met the very helpful staff and Manager we soon felt more relaxed, the actual location for sightseeing etc was perfect everywhere seemed in walking distance, The Breakfast was excellent and lots of it , a small selection of wines and beers . The Visit To The European Parliament on Tuesday/Wednesday was very interesting indeed especially as our MEP Colleague Mr Ashley Fox had arranged so many interesting people for us to meet, Strasbourg it’s self is a fantastic city to visit

Date of stay: January 2019
Trip type: Traveled on business
Thank Ringo1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happiness27449097798, Responsable réception at Hotel Kaijoo by HappyCulture, responded to this reviewResponded February 3, 2019

dear sir,

First of all, we thank you for taking the time to leave a comment about our hotel, it is very important to encourage us to always do better to serve you. We are delighted that you have had a pleasant stay and hope that we will welcome you during a future stay in Strasbourg.

kind regards.

boubker.


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Reviewed January 31, 2019 via mobile

Recently renovated, the hotel is perfectly located. The staff was very warm and welcoming. The room was tidy and comfortable.
Bonus: I was awarded with an spontaneous upgrade, an appreciated attention

Date of stay: January 2019
Trip type: Traveled on business
Thank Gilles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happiness27449097798, Responsable réception at Hotel Kaijoo by HappyCulture, responded to this reviewResponded February 3, 2019

Dear sir,

First of all, we thank you for taking the time to leave a comment about our hotel, it is very important for us to encourage us to always do better to serve you. We are delighted that you have had a pleasant stay and hope that we will welcome you during a future stay in Strasbourg.

kind regards.

boubker.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2019

Although the in-room info indicated phone nos to call for various services there was no phone. We wanted a wake-up call and were told they would knock on our door. Didn't happen & wasn't going to happen because the would wake-up other guests. Carpet was filthy, toilet seat chipped down to the wood & shower/bath tap controls were reversed - turn to red & get cold turn to blue & get hot. Staff were friendly. Only hot portion of breakfast was beverage machine & 2 slice toaster. Bar fridge in room but not stocked so without a phone, go down to lobby.

Room tip: Good location & quiet. Short distance from train station.
Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Glengrosse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happiness27449097798, Responsable réception at Hotel Kaijoo by HappyCulture, responded to this reviewResponded February 4, 2019

Dear Sir,

Thank you for completing our survey regarding your recent stay at our facility.

On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is very important to us, and we will use your feedback to make improvements to ensure that we can provide a better experience for our guests in the future.

We are coming out of a renovation phase to make the hotel more lively and welcoming, many of our regular guests and those who came to our hotel for the first time were very satisfied with the new look of our establishment.

we invite you, dear Sir, to come back and give us a second chance to satisfy you.

best regards,

Boubker.

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