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All reviews bw hotel petite france perfect location old town train station per day hotel is ideally located quiet room would stay here again within easy walking distance parking garage standard room breakfast was excellent an upgrade comfortable hotel wonderful hotel christmas market
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Reviewed June 2, 2019 via mobile

I was a little bit disappointed with this hotel. First of all, it was hard to access to get luggage out of the car and when I finally got there I was told my car would not fit into the onsite parking. This really should be specified in the hotel listings as I had specifically booked for this reason. I ended up having to park in a public building which was way more expensive and that didn’t feel particularly safe. Secondly, although the rooms are lovely and spacious there were frustrating things too. The jug didn’t reach the plug so I had to boil it on the floor. The coffee wasn’t replenished each day, nor was the toilet paper - which ran out by our second day. Not good enough at this price range. There is no outside key system so you must wait for the concierge to open the door if you’re back to the hotel later in the evening and sometimes this took some time - not ideal when unfortunately the hotel seems to be a favourite spot for the city’s drunks who can be a bit intimidating. Unfortunate really, as the hotel itself is nice and in a great location but these few things are quite offputting. Also- if hotels are going to offer nespresso (which is much appreciated) then maybe it would be a good idea to make sure the machine is going on the morning.

Date of stay: June 2019
Thank ZaraP784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2019

It’s all about the fantastic location. Had to park 500 ft away, but no big deal. Hotel is clean, and provides excellent access to downtown Strasbourg. Breakfast was excellent. Staff spoke English, very friendly & helpful. Yes would recommend.

Room tip: Have to park in public garage, but location is great.
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank BikeWMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2019

We stayed here for 4 nights, having arranged to meet friends who were travelling from Switzerland. The hotel is really well located in the Petit France are of Strasbourg. The receptionist was extremely welcoming (despite my poor attempt at the french language!) and we had a smooth check-in. The standard room we were allocated was fine for our purposes: a huge bed, his and hers wardrobes, separate bathroom and toilet, complimentary tea, coffee and water. The only negative was the closeness to the next building but we were not there to look out of the window, rather to be out and about in this beautiful city The breakfast was of the standard expected - fresh juices, fruit, yoghurts, croissants, pastries, as well as a selection of hot foods and cheese and meats. The bar was welcoming and the staff running the bar were pleasant. There is a "happy culture" to the hotel!! If we were to return to Strasbourg again we would return to this hotel.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank eurotravellersx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2019

We stayed here for three nights on a brief trip to Strasbourg at the end of January 2019. The hotel is very well located within easy walk of the railway station (useful for us) in a delightful part of the city. The staff were welcoming, friendly and helpful and our room (a superior room) was a good size, really comfortable and well equipped. The hotel makes coffee, tea and snacks freely available all day and this was really welcome. Breakfast was excellent - a great choice of cereals, pastries, fruit, cheeses and cooked meats and cooked dishes. We would happily stay here again. The only downside was that it was exceptionally noisy outside, and our room faced onto the street. The noise, which appeared to come from the local drunks, went on virtually all night. The hotel staff are aware that there is a problem and clearly it is difficult if not impossible for them to have any control over this, but if we were to come again I would, at the very least, ask for a room that was likely to be quieter.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Dajtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWEurope, Directeur général at Hotel de L'Europe By HappyCulture, responded to this reviewResponded March 15, 2019

Dear Dajtrav,

First of all thank you very much for choosing Hôtel de l'Europe during your stay in Strasbourg,

Also the team and I would like to sincerely thank you for your kind comment and we are all very happy that you

enjoyed your stay amongst us.

We are planning to change our windows very soon and I am certain you will notice the difference during your next

stay amongst the Hotel de l'Eurpe's family.

We are really looking forward welcoming you back,

Very best regards,

Rudy JEAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2019

First thing you should know is we arrived a day early for our reservation. Ugh I really goofed. But not a problem for the front desk, they honored my reservation and were very pleasant about the mix up. Our room was clean and while it was not stocked with superfluous items, there was adequate soap, a shower cap and plenty of towels etc. It is steps from the major sights and the Christmas markets are all around the hotel.It is an easy walk from train station and because of the Christmas marts no private cars were allowed into the old town so taking the train was a good choice. We had breakfast at the hotel and it was really the bestie had on our trip. Well work the money. It was a self serve, although there was a young woman in the area to assist if needed and she kept the food replenished. The desk clerk gave us a really wonderful recommendation for a restaurant.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Pat124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWEurope, Directeur général at Hotel de L'Europe By HappyCulture, responded to this reviewResponded February 14, 2019

Dear Pat124,

First of all thank you very much for choosing Hôtel de l'Europe during your stay in Strasbourg,

Also the team and I would like to sincerely thank you for your kind comment and we are all very happy that you

enjoyed your stay amongst us.

We are really looking forward welcoming you back,

Very best regards,

Rudy JEAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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