We ate at this restaurant four years ago, and had a wonderful meal with great service, including the "silver dome" treatment when our main courses were served. We are in Strasbourg with friends for Xmas, and I made a reservation more than two months ago for Christmas Day. They assured us it would be no problem and told us that they would be serving their regular menu.
Upon arrival, they verified our reservation and directed us to the first floor. When we got to the first floor, nobody greeted us as had happened on our previous visit. We wandered around, blundering into the kitchen, and then finally finding the main dining area (where we had been seated before). A waiter finally caught up with us, verified the name on our reservation, then directed us to a little side room. Hmmm. After waiting several minutes, they finally brought us menus. We ordered a round of drinks, then waited again for someone to arrive to take our orders. We waited so long that by the time the waiter reappeared to take our order, we were ready for a second round of drinks. To their credit, they did bring us bread and did bring butter when asked. Some time later, the first courses arrived, and they were pretty good. Several of us had their pea soup, and others had their onion tart. When they brought the first courses, several of us ordered glasses of wine to be served with the main course.
After some additional wait (not excessive for a holiday dinner), the main courses arrived. The steaks were overcooked, and the lamb was a thin, overcooked little slab. The vegetables were only lukewarm. No silver domes. No flourish. Just plunk the plates down and scurry out of the room.
The wine we had ordered never arrived with the main course. A few of us (we were a party of 6) decided to soldier on and try the Carré Croustillant - a crunchy chocolate brownie with caramel ice cream and caramel sauce. As they were taking the dessert orders, I asked about the missing wine. The wine finally arrived with the dessert - oh well, red wine does go pretty well with chocolate dessert. On a positive note, the chocolate dessert was arguably the best part of the meal.
Wine and dessert finished, I asked for the bill. They did comp the wine as an apology for their forgetfulness, but it didn't make up for the overall experience. To finish the evening, their credit card machine wouldn't work in our dining room (no WiFi connection), so we had to follow them into the kitchen area to be able to pay.
The total bill wasn't too bad, but we've had better main courses in little cafés or even diners in the US. We avoided the expensive bottles of wine and the "gourmet" menu, so we ended up spending about 45 Euros per person (about $62). Not too bad for a "holiday" menu if the quality and service had been better. But keep in mind that we ate of their "regular" menu, so expect to pay at least this much on a normal day.
We have dined in the main rooms before, and they are lovely. The ambiance is almost worth overlooking the mediocre food and sloppy service. (Notice I mentioned nothing about SLOW service - we're used to spending 2-3 hours for an evening meal in France.) But being stuck into a back room with not even the ambiance was the final straw.
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