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“A bit tired and poor on the customer service”
Review of Casa Tapas - CLOSED

Casa Tapas
Price range: $20 - $39
Cuisines: Spanish
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Neighborhood: Didsbury
Manchester, United Kingdom
Level 4 Contributor
38 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“A bit tired and poor on the customer service”
Reviewed December 2, 2012

The food is acceptable for simple tapas. The service leaves a lot to be desired. Not a smile in sight. No apology for errors in the bill. I won't go back.

Visited August 2012
Helpful?
Thank Tgarcez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

88 reviews from our community

Visitor rating
    7
    29
    17
    19
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Any
English first
Level 2 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Shame about the service!”
Reviewed December 1, 2012 via mobile

Just spent an hour in casa tapas where we couldn't wait to leave due to being sat right near the door which was open every 5 seconds (my partner wore his coat the whole time) we asked to move to a table further down as there was at least 2 free. who I presume to be the manager said no they were booked, then preceded to let a whole bunch of people who hadn't booked sit at them so rather than spend any more money on drinks in there we ate left and went to a fab bar down the road to spend our hard earned cash where we felt they actually wanted it.
I will say the food was good but this is the 3rd time we have been here & it's only the first time we really enjoyed it so we won't be returning any time soon.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank penny-smith1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Do not understand the complaints!!!”
Reviewed November 10, 2012

Went here on a busy Saturday evening and had a great time. Was with my boyfriend, seated immediately and had attentive waiter service the entire night. The food arrived quickly and all together allowing us to enjoy the entire meal.The food was excellent and my boyfriend who is Spanish and couldn't fault it! The atmosphere is good for family and couples - busy and casual but not overwhelmingly noisy. Similarly I do not understand the problem with the service charge, as general courtesy is to leave 10% of the bill so we were able to pay this without a problem. Will definitely be returning and would recommend to any friend! :)

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank AlexK813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Average”
Reviewed November 8, 2012 via mobile

Dined at Casa Tapas last night with a friend. Had been there a few years ago and remembered it to be much better than it was this time. Waiter was un welcoming. Food order arrived within a few minutes of placing order making it obvious it was not freshly prepared. Food was average. Not near the standard of a few years ago. In a place such as didsbury, I feel casa tapas needs to better its standards to compete with the other restaurants in the area. With so many better places to chose from, I won't be returning.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Guineapigjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“%off meals”
Reviewed October 26, 2012

very nice well worth the visit all though a little to noisy for my liking.Also a downstairs toilet would be an advantage for people who have difficulty walking

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank fernackerpan449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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