There is a Jan/Feb promotion in which vouchers claim to entitle diners to a free bottle of wine. The conditions specify one per table and not valid with other offers. Significantly, there is no specified minimum spend or number of diners per table. However, our party of 13 was denied a bottle in the Manchester branch because SOME members of the party had chosen from the early bird fixed price menu. The voucher holder wanted to order from the main menu and would have been entitled to the free wine if she had had dined alone on a separate table. She had enjoyed her previous visit (at which she had received the voucher) and brought along 12 other customers at an off-peak time when the basement was otherwise empty. We were staggered by the pedantic attitude of the manager to whom the value of a bottle of house wine meant more than the impact on 3 families who were being introduced to Croma and basic principles of good customer service.
As there is no minimum qualifying spend or number of diners then it makes sense for larger parties to think about how to split themselves across tables in order to take on the management at their silly games.
The food was good and the waiting staff excellent. I just feel sorry for the staff having to work for a penny-wise but pound-foolish boss.
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