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“Great location” 4 of 5 bubbles
Review of Macdonald Manchester Hotel & Spa

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Macdonald Manchester Hotel & Spa
Ranked #45 of 115 Hotels in Manchester
Ascot, United Kingdom
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great location”
4 of 5 bubbles Reviewed September 15, 2013

We stayed in this hotel for a birthday party in the city, therefore did not eat in the hotel. We arrived in the afternoon and checked in among two groups of hen do's, the hotel bar was also busy therefore a lively atmosphere. We had to pay for parking at £17.50, but parking was limited and we were lucky to get the last space which was tiny-i think that they make the most of this priviledge! The rooms were large but not the same standard as other macdonald hotels we have stayed at, more like a very well equipped holiday inn. There were only two lifts which are always in use as it is a large hotel, therefore a wait should be expected. It is in a great location however, next to the station and a 5 minute walk to everything in Manchester including some great bars and restaurants.

Room Tip: Request a room on the 8th floor for great views.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sophie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, September 16, 2013
Dear Sophie,

Thanks so much for your kind review.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,412 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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UK
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 12, 2013 via mobile

I had a 1 night stay whilst on business. I had an 8th floor superior room at the rear of the hotel which gave panoramic views of the city. The reception staff were very courteous and efficient. My room was very spacious and comfortable. The TV could have been bigger for the room. The bathroom and walk in shower were very clean and well above par. Room service was very efficient and not too pricey. Some reviewers have made comment at the cost of on site car parking. In my opinion you pay for what you get. Very secure and very close to the hotel. If you are thinking of a short break in Manchester don't overlook this hotel.

Stayed September 2013, traveled on business
Helpful?
Thank jenx2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, September 14, 2013
Dear Jen,

Many thanks for your kind review and as a regular visitor to Manchester you will be aware of the Value for Money that our own Car Park provides nevermind the security aspects which are sadly an important factor.

Thank you once again and we look forward to your return.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed September 11, 2013

Great hotel with fabulous facilities. Rooms are of a good size with all mod cons including an iPod dock. Only small criticism TV is too small to see from the bed! Bathroom huge with both a bath and walk in shower. Great location with parking. Would definitely stay again!

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sambi74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, September 14, 2013
Dear Sambi,

Many thanks for taking the time to review us and for where you've seen the opportunity for us to improve please be assured that we are already onto matters.

We look forward to your return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
2 reviews
4 of 5 bubbles Reviewed September 10, 2013

stayed at this hotel with my girlfriend during the weekend and let ,e tell you,reception staff was ok and helpful but when entering the bedroom a very strong smell from the bathroom was unbearable,the decoration of the hotel needs someone with taste to take care of it,contacted reception to change rooms and the answer was that there was no rooms available but that they would be sending someone over to sort it out for us.
the bar area,looks bad with a poor service provided(no wonder,how can they do more if there were 2 staff only for all the people in that area,after having had a drink we head to the restaurant for dinner and there... let me tell you,from the beginning to the end the evening was just superb,from the very extremely polite restaurant manager to the two lovely lovely girls that were working,despite looking all very busy getting on with the job those 3 were all smiles and nothing was too much hassle for them.
the restaurant manager took us to our table,explained the menu to us giving recommendations even for the wine that best suited our meal.
just would like to say that because of your restaurant food and service we will be back unfortunately not to stay but yes and always for that fantastic restaurant

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, September 14, 2013
Dear John,

Many thanks for your kind review and I can see areas we need to work on but a great experience in our Restaurant that brought matters back round for you.

Thank you for your open and honest feedback as it spurs the team onto even greater performances and that level of consistency across the whole hotel that you and I are looking for.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed September 10, 2013

Myself and my Husband stayed here for one night recently passing throught. We arrived about 8pm. Check in was efficient and friendly and when we mentioned we had stayed here many times before our room was gratefully upgraded to a city view room which was just amazing.

The hotel carpark is very secure, slightly steep in price for one nice but for us important that the car is safe. The location of the hotel is great!!

We had a lovely night in Manchester our only problem was that the fire alarm went off at 9am in the morning for a long time, then turned off and then gave a final blast about 15 minutes later. Not the lie in we were expecting but no one can complain about fire safety! We didnt have breakfast in the hotel as had planned to have brunch so can not comment. On checkout although the staff we under pressure again they were so friendly and helpful. All in all will return to this hotel!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Happygal2401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, September 14, 2013
Dear HappyGal,

Thank you for your kind words and although you've given us a fantastic review I am always looking for us to improve. With the fire alarm going off having looked into the matter already I agree the timing was awful with it happening on a sunday morning as we all enjoy a lie in; save to say the problem was not of the making of the hotels normal functionality and the reasons why it occured and by whom have been dealt with. I'm just sorry it marred every other guests stay.

That said we'd be delighted to see you back here soon and once again thank you for taking the time to review us.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed September 9, 2013 via mobile

I stayed here on a course, and was really impressed with the hotel the room was large and clean and really comfortable bed. My only crtisism would be that the tv is quite small when your all the way over the other side so hard to see something's when your watching tv in bed, the food was nice for bulk catering for a large course but the last day seemed thrown together for what was left. Ohh and £10.50 for large glass of red ouch!!!

The staff where in readable friendly and helpful couldn't fault them.

All in all a nice stay and hotel I would recommend

Stayed September 2013, traveled on business
Helpful?
Thank west2087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, September 14, 2013
Dear West,

Many thanks for taking the time to review us and for all your kind comments and please be assured that for where you have seen opportunity for us to improve we are already onto matters.

Kind regards and we look forward to your return.

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Skye, United Kingdom
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed September 7, 2013

We plumped for a couple of nights at the Macdonald based on the Summer Spa offer, which turned out to be relaxing and good value for money. Despite having a slightly tricky time locating the car park (safe but not the cheapest at £17.50 a day), we were very impressed by the welcome we received from reception staff, who were knowledgeable both about the package we had booked and about the city itself. Spacious rooms with enormous comfy beds come alongside a huge bathroom with a large bath and double shower. Everything was spotless. The spa staff were universally helpful and polite and a spell in the Tranquillity Room was a nice way to round off a couple of treatments. Not one for a steam room or a sauna, but other people seemed to be enjoying them, bar a glitch in the steam room system.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank ChloeHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, September 9, 2013
Dear Chloe,

Thank you for taking the time to review us and for all your kind words although I know you'll be unable to find car parking facilities like ours anywhere in the City Centre that offers peace of mind, security and such ease as its adjacent to the hotel.

So pleased that you enjoyed yourself and of course we look forward to your return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Manchester Hotel & Spa

Property: Macdonald Manchester Hotel & Spa
Address: London Road | Piccadilly, Manchester M1 2PG, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#27 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel And Spa
Macdonald Manchester Hotel Manchester
Macdonald Hotel Manchester

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