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“Good location good hotel. Not good on the wallet.”

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Macdonald Manchester Hotel & Spa
Ranked #48 of 118 Hotels in Manchester
Sunderland
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good location good hotel. Not good on the wallet.”
Reviewed June 24, 2013 via mobile

First of all it's an absolute nightmare to find the hotel parking facilities. Great location and a stones throw from Manchester Piccadilly. Great help from the staff with baggage and alternate parking as hotel car park was full. 24hrs parking for £6 is actually cheaper than the hotel car park. Good view from room and very clean and tidy king size bed and plenty space. As was the hotel bar and reception area. Bathrooms were was great lovely shower speakers in ceiling with music playing nice touch. Was informed 24hr room service this is not the case. And £27.50 for supposed full english which consisted of 1 sausage, 1 flat mushroom, 2 bacon and tiny beans. Missing black pudding, hash browns and another sausage for that price after the room was £184. But you did get tea and toast. Other than being pricey it's a nice hotel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coatsy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, June 24, 2013
Dear Coatsy,

Many thanks for taking the time to review us and I'm sorry if our car parking was full. With breakfast if you wanted a specific choice then I always encourage guests to let our team know exactly what you want to save any disappointment as they will deliver what you ask for as you can see by our feedback the team are very attentive with guests requests.

Thanks again for the letting others know that generally you enjoyed your stay with us.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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wigan
Level 6 Contributor
206 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed June 24, 2013

Stayed in December for hubbys birthday.
location is good from Piccadilly station bit is quite a walk back in to the centre so probably easier to taxi depending time of day (we got taxi back at night for safety reasons rather that walking so far)
the rooms are fine, nothing special. We opted for a city view room which basically looked forward instead of back from the hotel - nothing special,
the spa is quite a walk through the hotel and is very small. The treatments are expensive but good but if you're having your nails or feet fine its in the main area where people chat and have their lunch so no privacy.
there is no pool, jacuzzi just steam room, sauna. It was busy when we were there so didn't stay long.
we have stayed other MacDonald hotels in the countryside and they have been fantastic, don't think this works in the city centre.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruth d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, June 24, 2013
Dear Ruth,

Many thanks for taking the time to review us and I'm sorry if you didn't enjoy your spa experience which was back in December. Please be assured that we have further improved what we do and how we do it and as you will see by our other reviews the general feeling is that our team are doing a great job presently.

I would be delighted to see you back here soon to show you that we can deliver to the standard both you and I expect.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Level 5 Contributor
63 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 24, 2013

My hubby and me stayed here for one night Friday as Robbie was in town yes its a bit pricey at 220 pernight but it was comparable to what the other hotels were charging for the same night. I e mailed ahead to ask for a high floor with a lovely room and we werent disapointed. I would stay here again, iked the location, the hotel has taxis outside the door so getting a cab to the stadium was no problem. Thank you very much.

Room Tip: E mail ahead, they will try their best to accomodate
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duchessdovecote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, June 24, 2013
Dear Duchessdovecote,

Many thanks for taking the time to review us and for your kind comments they are appreciated and it goes without saying that we will do all that we can to ensure a guests requests are met if you call ahead.

Kind regards and we look forward to your return sometime soon.

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 23, 2013

My self and my daughter stayed for the Robbie Williams concert, great location 25 mins walk to the Etihad Stadium. Lovely room , fantastic breakfast, ant the receptionist couldn't do enough for us, would defiantly go again..

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank looby30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, June 24, 2013
Dear Looby,

Thanks so much for your kind review it is appreciated and so pleased that both of you enjoyed your stay and the concert. We look forward to your return.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
Reviewed June 23, 2013

We stayed at the hotel for one night as we were going to concert at the O2 Apollo. We travelled to Manchester by train and the hotel was only a couple of minutes walk from Manchester Piccadilly station. Our room was near a lift as I had requested and was spacious and clean with comfortable beds. It had all that you could want...even an iron and ironing board.

I had arranged a pre concert meal for eighteen at the Scottish Steak Club restaurant. Thanks must go to the restaurant manager and his team for making our get together such a success. They were very friendly and helpful. Two of our party had to leave early and six were delayed for half an hour but all our meals were served quickly. The meals were delicious and well presented and it was the perfect start to a wonderful evening.

I almost didn't book breakfast as it seemed very expensive but I'm pleased I did. It was excellent...plentiful and freshly cooked.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maigold47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, June 24, 2013
Dear Maigold,

Thanks so much for your kind review it is appreciated and shows the work in planning your stay as well as delivering a meal for a large group of guests can be done in a manner that assists with the needs of our guests.

I'm so pleased that our Maitre D', Chef and our hotel team generally added to what I hope was a great experience for you and your friends whilst in Manchester.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 23, 2013

Stayed here for one night in a superior double double room.
I assume the rate was £100 pounds plus over the odds because a certain Robbie Williams was in town - but really - if you are going to charge £221 (yes £221) for one night then surely you have a duty to ensure that the room is at least basically clean? It looked like the bathroom had been cleaned but nothing else. Shame on you Macdonalds.

On a practical level I agree with most other reviews - car park is impossible to find, the beds are comfy, the rooms are surprisingly quiet given the location and the breakfast is good.

If I'm ever back in Manchester I'd probably look elsewhere.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SusanLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, June 24, 2013
Dear Susan,

Many thanks for taking the time to review us and for your kind comments although to be fair having looked through your other reviews value seems to be a constant that you are looking for within your hotel experience and I can only apologise if you felt that we were too expensive. With the caveat that you may have booked late and so been subject to a busy city with a finite number of bedrooms and plenty of demand given what was going on in Manchester. My advice would always be to book early or use our Brand website as that offers the best rates possible in the Market.

I'm most disappointed as you felt that the room that you occupied wasn't to the standard you expected and so please be assured that I will ask our Executive Head Housekeeper to look into the matter urgently as we have a reputation for delivering immaculately presented bedrooms as a norm.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 23, 2013

We booked directly with the hotel - they advised they only had the one room left which was a £225 per night adapted room on the 7th floor they reduced the rate by £20 as a gesture of goodwill as we didn't require an adapted room.
The room was really big and clean but in need of an upgrade, everything seemed dated; the toiletries were cheap and very basic.
We tried to order room service in the evening but after several attempts of the call ringing out we gave up.
We then received a letter from the management advising that the hotel was full so to expect queues for breakfast the next morning - they suggested we should try to get down early! Surely a city centre hotel should be running a normal service when full?

Overall the hotel stay was ok but for £200 plus for just one nights stay there are much nicer hotels in Manchester.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJ676_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, June 24, 2013
Dear Reviewer,

Many thanks for taking the time to review us and for your kind comments. To be fair I don't think we can do right for wrong with regards to your feedback. As you were aware before booking we only had one room left and reduced the charge for you when I imagine it would have been right at the last minute to book when the rest of the city was full and charging way beyond what we asked you.

Our polite notice about breakfast is what it is designed to be a very polite but we hope proactive way of letting guests know if they do get up a little earlier then they will avoid the inevitable busy period for a Hotel breakfast (from 09.15hrs). To be fair breakfast on Sunday went really well (as it normally does) with service delivered as normal but please don't have a go at the team for letting guests know as much about our services as possible as it defeats our object of always attempting to deliver great service.

Genuinely we're constantly on a mission to see what else we can do to improve a guests stay and although your email won't put us off simple actions like lowering the rate in line with our guests needs and reaffirming with guests that there is the opportunity to relax and enjoy their breakfast by coming down to enjoy it during the least busy periods are some of the ways that we do this. They're also things that less responsive hotels don't bother with so as I said we can't do right for wrong sometimes but that's hotels for you.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Manchester Hotel & Spa

Property: Macdonald Manchester Hotel & Spa
Address: London Road | Piccadilly, Manchester M1 2PG, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#28 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel And Spa
Macdonald Manchester Hotel Manchester
Macdonald Hotel Manchester

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