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“Great stay”

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Macdonald Manchester Hotel & Spa
Ranked #48 of 116 Hotels in Manchester
Monmouth, United Kingdom
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great stay”
Reviewed January 6, 2013 via mobile

Great value for money. Had a really nice room and really comfortable bed. Staff were really friendly. Breakfast was especially nice and the staff at breakfast were great. Good location, good atmosphere and good facilities.

Stayed December 2012, traveled on business
Helpful?
1 Thank brinenick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, January 13, 2013
Thank you for sharing your experience with us. It was lovely to read such kind comments about our hotel and its team. We look forward to your return.

Kind Regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,671 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (721)
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London
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 5, 2013

Spent a long weekend here. Met my expectations well. Lovely room, quiet and comfortable. Very good room service. Convenient location close to the station. Expensive, but delivered. The spa was an unexpected bonus: I had free basic use of the associated spa; fantastic suite of dry, wet, hot, cold, etc... spa and shower rooms. Very relaxing!

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rowan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, January 13, 2013
I am delighted to read about your experience with us and it will be a pleasure sharing your comments with our team. I hope you choose to stay with us again in the future.

Kind Regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2013

We booked a one night stay in a City View room at the beginning of December 2012. The hotel is located right next to Piccadilly station in the centre of Manchester and only took us 5 minutes to walk there.

Check-in was very quick and easy and we were soon admiring our room which was huge. The bed was massive and very comfortable and the bathroom was lovely.

There was an Ipod music dock in the bedroom which is great if you have one but it would be nice if they'd had connections for other Mp3 players/phones.
The TV in the room was tiny, given the size of the room you almost needed binoculars to see the TV from the bed!!!

Breakfast didn't disapoint with friendly staff and a huge selection of items to choose from. Breakfast was served till 12:00 on the Sunday which was a real bonus to not have to rush in the morning to make it, especially when you're on a relaxing weekend away.

We checked out in the morning and then left our bags with the concierge to be collected later.

We would highly reccomend this hotel for anyone visiting Manchester.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank v966732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, January 5, 2013
I am delighted you enjoyed your time at the hotel, thank you for your kind review. Please do visit again soon, it will be a pleasure to welcome you back.

With kind regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 4, 2013 via mobile

Ok ok I'll start by saying I have stayed here a few times now... And can't really fault the hotel
We booked a twin
Rooms always clean ... Good size etc etc
I would have gave 5 stars but feel I was being ripped of this time by high prices
First of all yes I know I was there New Year's Eve and you expect prices to be a little higher, but my friend booked it and only found out later that it was £115 for the night without breakfast god knows what that would have been...
The biggest shock was to come as I left in the morning I checked out leaving my mate to sober up lol ( I was on call ) so needed to get off so went to check out and see if there was anything else on the room.... £15 per car ... Ended up paying £30 as we needed to take two cars :-( ..... That's my rant over

Stayed December 2012, traveled with friends
Helpful?
Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, January 5, 2013
Thank you for your feedback. I am sorry you left the hotel less than satisfied with your experience. I must assure you that our prices are competitive in the city amongst our fellow four star hotels and we offer the best available rate at the time of booking, we have many offers throughout the year. I do hope you will try us again in the future.

With kind regards,

Jennifer Woolley
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
110 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 2, 2013

Problems
- Can hear traffic through the windows
- Could hear music from other peoples rooms
- Ordered room service at 12.30am - big black squashed fly in lettuce
- Reported it - waited for refund - rang up 4 times - still did not receive refund untill 1.50am in the morning. So I was awake all that time waiting. Very poor service for a four star hotel.
- Car parking is an extra £15 on top of your room cost
Good points
- The room was very comfortable and the bathroom was big
- The spa was really nice
Overall nice hotel let down by very poor service. I would definately not reccomend

Stayed January 2013, traveled as a couple
Helpful?
1 Thank Eric7J7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, January 5, 2013
Thank you for your feedback. Please accept my apologies for the issues encountered during your stay. These are not the usual high levels of service that our customers have come to expect and I am sorry that we fell short on this occasion. if you would like to discuss this matter further please contact me direct at Guestservices.manchester@macdonald-hotels.co.uk.

Kind Regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancashire
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 1, 2013

Just back from a one night stay for new years eve, the rooms are massive with a sensational double shower and a huge bath.
Take your ipod as there's a Bose speaker system throughout the room and bathroom which is great when you're in the shower, the music channel also plays in the bathroom if you want it to.
Checkin was efficent with really pleasent staff, we only had a few drinks in the bar but the atmosphere was really nice.
Beds are ultra comfy, theres an iron, ironing board, safe and hairdryer in the rooms too!!
Breakfast was really good with ''proper'' squeezed orange juice and barista style coffee,
Will be staying here again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caletaboyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, January 4, 2013
It was a pleasure to read your review. I am pleased you had such a fantastic stay with us, we wish you all the best for the new year.

Kind Regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 1, 2013

Spent a terrific night at The Bridgewater Hall watching the Halle Orchestra doing their tribute to music of the 70's. Part of the package was a 1 night stay at the Macdonald Manchester Hotel. The time spent at the hotel was equally as good as the concert we watched at the Bridgewater Hall. The staff on Reception couldn't have been more friendly and polite when checking-in and checking-out. The room itself was excellent and we had one of the best night's sleep we have ever had. We made use of the room safe and the tea/coffee making facilities. The room was tastefully decorated with a well equipped bathroom. Didn't watch much TV, but when it was on the sound was 'piped through' into the bathroom - whether that's good or not is a matter of preference, but we enjoyed it. Lovely panoramic window and room had a lovely atmosphere with hardly any outside noise.

Breakfast was excellent - wide choice of food which we would say catered for everyone's needs and the staff were very attentive and were more than pleased to help. We have stayed at numerous hotels over the past few years and would certainly recommend the Manchester Macdonald and will definitely be returning.

Room Tip: We were in a room on the 6th floor with a reasonable view given that we were in the heart of Piccadi...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank halls167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, January 13, 2013
I am delighted you enjoyed your time at the hotel, thank you for your kind review. Please do visit again soon, it will be a pleasure to welcome you back. I look forward to sharing your kind comments with our team.

With kind regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Manchester Hotel & Spa

Property: Macdonald Manchester Hotel & Spa
Address: London Road | Piccadilly, Manchester M1 2PG, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#29 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel Manchester
Macdonald Manchester Hotel And Spa
Macdonald Hotel Manchester

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