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“Excellent hotel for a short break”

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Macdonald Manchester Hotel & Spa
Ranked #47 of 117 Hotels in Manchester
Southport, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent hotel for a short break”
Reviewed August 16, 2012

We have stayed at this hotel twice when going to gigs in Manchester and have to say I would stay there every time I'm in Manchester. The rooms are huge and very comfortable with an enormous bed. The bathrooms are fantastic with a separate bath and shower and speakers linked to the tv in the room. The restaurant is very good, the quality of the food is excellent both of an evening and for the buffet breakfast! The spa is very nice however the lack of a swimming pool is a little disappointing but does not affect the overall excellence of this hotel. The close proximity to Manchester Piccadilly train station means the hotel is easily accessible. The staff are extremely polite and willing to help with any request made. Overall an excellent hotel that I highly recommend to anybody looking to stay in Manchester.

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
Thank Mark_McKenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, August 17, 2012
Thank you for your feedback. I am extremely delighted to hear you had such a lovely stay with us as we aim to exceed all of our guests expectations through our amenities and customer service. We hope to welcome you back in the future.

Kind Regards,

Jennifer Woolley
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 13, 2012 via mobile

Good, clean, friendly and very large public areas with free wifi (room is pay per use)
Very very good steak, attentive service. Now, I know it's the Bain of stays but the fire alarm went off, staff clicked into reassure and evacuate mode and kept us all updated, no fire, not sure why it's gone off, shouldn't be long. Sometimes you see the best in a bad situation, the staff here didn't go through the motions, they were polite but a well oiled machine that works on all levels and you can see that throughout the hotel.

It's a 2 min walk from Piccadilly, watch out for the parking,it's behind the hotel but the one way system can thow you if like me your not local, google earth first, this isn't the hotels fault, it's just the road layout.

Stayed August 2012, traveled on business
Helpful?
Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, August 17, 2012
Thank you very much for your lovely comments about our hotel and I am pleased you enjoyed your stay with us and your time spent in our Scottish Steak Club as we pride ourselves on having the best scottish steak and high levels of service.
I would like to apologise for the the fire alarm, although I am very happy to hear how well my colleagues looked after you and other guests at the time it sounded.

I hope you return to stay with us again in the future.

Kind Regards,

Jennifer Woolley
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BacardiGirl78
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 13, 2012

Only a stones throw away from Manchester Piccadilly station this hotel was a godsend. The hotel and Spa facilities were clean and very relaxing. The staff were friendly and nothing was 2 much trouble. Breakfast was fresh and provisions for special dietry requirements were met with no qualms. Overall a very relaxing and pleasant stay. The only improvement would b 2 have a jucuzzi/hot tub and a pool to add 2 the SPa amenities.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BacardiGirl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, August 17, 2012
Thank you for your lovely comments about our hotel and I am pleased to hear you enjoyed your time spent in our Spa. I hope you choose to stay with us again in the future.

Kind Regards,

Jennifer Woolley
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 13, 2012

Stayed here Friday , Saturday and Sunday night with my boyfriend, lovely big room and large bathroom .
We ate in the restaurant (Scottish Steak Club) on all three nights and thoroughly enjoyed the food , the service was professional and friendly and we were made to feel welcome, with particular thanks to Jade and Rebecca who looked after us very well, especially on the Sunday night with the fire alarm evacuation!
If i had to make one criticism it would be the car parking charges, £45 for a 3 night stay is quite expensive!
Would definately stay here again if we returned to Manchester.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank kazf7233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, August 17, 2012
Thank you for your feedback about the Scottish Steak Club, it is always great to hear about our guests dining experience and I look forward to sharing your comments with Rebecca and Jade.

We hope you return to stay and dine with us again in the future.

Kind Regards,

Jennifer Woolley
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 13, 2012

Stayed on a Saturday night, lovely big room with a huge comfy bed. Good bathroom and shower. Had dinner in the restaurant and the service (thanks Jade!) and the food were excellent. Would wholly recommend this hotel. My only negative would be that it is quite complicated to arrange breakfast in bed. A simple 'hang on the door' request as per other hotels would have made this easier.... It was not possible to order the night before, you have to call down in the morning and then await delivery... I'm being picky but the pleasure of breakfast in bed is being woken up at your time of choice with the fully prepared breakfast. That reduced the overall score by 5% to 95%, otherwise excellent.
Didn't make use of the spa this time but will return and make a day of it.

Room Tip: Ensure you put the 'sat nav' postcode in to avoid driving round in circles.
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  • Stayed August 2012, traveled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, August 17, 2012
Thank you for your feedback. I am extremely happy to hear such wonderful comments about the service you received in our Scottish Steak Club and I have shared your comments with both Jade and a senior member of our kitchen team.

I would like to apologise for the confusion caused that prevented you from ordering room service breakfast, as we do offer a breakfast hamper request menu that is available in your room for you to fill in and have breakfast at your desired time.
It seems on this occasion one was not placed in your room and my Housekeeping team have been made aware of this to avoid it from happening again in the future.

We look forward to you staying with us again in the future.

Kind Regards,

Jennifer Woolley
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 12, 2012

I stayed here in July with a friend and I must say this is a fantastic hotel.
Firstly, there was a lovely gentleman who worked on reception there to check you in, asked if you wanted a newspaper delivered in the morning and whether we wanted breakfast (we decided not to as we were leaving early). He then gave us two cards so we could have free use of the sauna and steam rooms. When we got to the room, it was very large, with a very large bathroom with an very large bath and shower. A huge flat screen tv on the wall too, when the tv was on you could listen to it whilst in the bathroom as there were speakers fitted which i thought was a nice touch. An ipod dock in the room too.
Myself and my friend decided to use the sauna and steam room which was great as it killed an hour before we went for dinner. The Spa was great with an ice room too ! I highly recommend going! You did have to pay for a car park but the hotel is in manchester it was £15.00 and was ,locked by gates and you had to ask the reception for a code to get out, they generated a new one every time. It was reassuring as I felt my car was safer.
I cant comment on the food as I didn't eat there.
When we went out for dinner, the gentlemen from behind reception called a taxi which then appeared 3 minutes later! The staff were extemeley friendly!
The bed in the room was soo comfortable I could of stayed longer. There was a nice seating area in the room too, which a trouser press.
Overall I really enjoyed my experience at this hotel and would recommend it to anyone!

  • Stayed July 2012, traveled as a couple
    • Value
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Helpful?
1 Thank missjla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, August 17, 2012
Thank you very much for such positive feedback. I am thrilled to hear how impressed you were with our hotel and its facilities as customer service is of great importance to us and it is always rewarding to hear guests speak so highly of their experiences and our staff.
The Front of House Team always aim to go above and beyond for our guests, I look forward to sharing this review with the whole team.

We look forward to seeing you again in the future.

Kind Regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
186 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed August 12, 2012

100 metres south of Picadilly station ideal away from noise, secure car park (only £15 for the stay)
Excellent bar with food, big clean comfortable rooms with big beds and city views
Used the steak bar which was very good, not cheap, but best steak We've both had for many years
Really good professional service and comes across as very genuine mention for Marianne for advice and general helpfulness and friendly way
Convenient for metro taxis and a 5 minute walk to Piccadilly Gardens definite return for us next time in Manchester and a good pointer for other hotels in the group
Also has what looks like a good spa but we didn't have time to use it - next time!

Room Tip: Get a high room if possible
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madhatterWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest-Srvs-Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, August 18, 2012
Thank you for your positive feedback about our hotel, its location and our friendly staff. Marianne was extremely pleased to here your kind comments.

We hope you come back and visit us again soon.

Kind Regards,

Jennifer Woolley
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Manchester Hotel & Spa

Property: Macdonald Manchester Hotel & Spa
Address: London Road | Piccadilly, Manchester M1 2PG, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#28 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel Manchester
Macdonald Manchester Hotel And Spa
Macdonald Hotel Manchester

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