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DoubleTree by Hilton Manchester Piccadilly
Ranked #17 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed August 17, 2014 via mobile

On arrivel we where wlcomed by friendly staff and a wlcome bisquit.
The room was quit small but had everything you would need the bed was comfy even and the bath was spotless.
The hotel is in a great location for exploring manchaster
There are deffo cheaper options but if you want a treat its a good place to stay

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank puss123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded August 23, 2014

Dear Puss123,

Thank you for sharing a review of your recent stay with us on TripAdvisor.

We are delighted to hear you had such a great stay with us and found the location of the hotel perfect for your stay in Manchester. Thank you also for the compliments regarding the friendliness of the team and the cleanliness of your room. I will ensure this is communicated back to our team members.

We look forward to welcoming you again soon.

Kind Regards,

Claire Armitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,937 - 1,943 of 4,251 reviews

Reviewed August 17, 2014

Disgusting room. Filthy. Got a disabled room and the room looked like it had never seen a Hoover. Wanted a twin configuration and this is what we got. Thanks god only there for 5 hours or so. Did not take my shoes off on the floors. It this is what you call 4 star oh dear.

Room Tip: Don't expect a twin
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  • Stayed: August 2014, traveled with friends
    • Location
    • Service
Thank Alex1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded August 23, 2014

Dear Alex1979,

Thank you taking the time to share you experience with us on TripAdvisor.

I am disappointed to hear that you had issues with your room during your stay. I have emailed you directly to gain more information so we can invesigate your concerns but have no receieved no reply as yet.

I can assure you that this does not sound typical of the cleanliness of the rooms at DoubleTree by Hilton Manchester Piccadilly. As you will note from previous posts, the cleanliness of rooms is one of most consistant compliments from our guests. Anna and Pawel, our Executive Head Housekeeping Managers and the supervisors have great attention to details and would be disappointed to hear your comments.

If you would still like to contact us further, please contact me directly on claire.armitage@hilton.com

I look forward to hearing from you shortly.

Kind Regards,

Claire Armitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2014

Outstanding hotel, less than 100 yds from Train Station (Man Piccadilly) and local MetroLink trams. Efficient, clean, friendly, hospitable staff and hotel. A great place to stay, especially if coming to a football/soccer match and or tour!

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Lin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded August 23, 2014

Dear Lin H,

Thank you for your review of you recent stay with us on TripAdvisor.

It is great to hear such a fantastic review of the hotel and the team at DoubleTree by Hilton Manchester Piccadilly.

We hope you are able to visit us again soon in the near future.

Kind Regards,

Claire Armitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2014 via mobile

We spent two nights in the doubletree and had a lovely stay, within walking distance or the places we wanted to visit, the printworks, arndale centre and Rosso, Piccadilly station is across the road, we drove and found parking for the 2 days very reasonable, the warm cookie on arrival is lovely wish we could have had an extra one, breakfast is varied and tasty, the pillows are very fluffy, we heard no noise from outside on the third floor.

The only drawback was our room overlooked a huge flashing billboard, so if the curtain wasn't shut right it glared in.

Would happily stay here again.

Stayed: August 2014, traveled with friends
2  Thank gailnrich23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded August 24, 2014

Dear gailnrich23,

Thank you for your recent review of your stay with us on TripAdvisor.

It is great to hear so many positive aspects to your stay with us! We glad you enjoyed the DoubleTree Chocolate Chip Cookies - although we give these on check in, you are always more than welcome to come and ask for another!

We look forward to welcoming you again in the future.

Kind Regards,

Claire Armitage

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Reviewed August 14, 2014

Gold card member and room was upgraded, great value, good toiletries, very clean, no problems and they gave us a voucher for two drinks (of anything we wanted) and free breakfasts....

No complaints whatsoever, reception even lent us an umbrella for the rain!

Stayed: August 2014, traveled solo
Thank Suegibbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded August 17, 2014

Dear Suegibbo,

Thank you for sharing a review of your stay with us on TripAdvisor.

It is great to hear as a loyal HH member you recieved your complimentary upgrade and your additional amenities.

We look forward to welcoming you again in the future.

Kind Regards,

Claire Armitage

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Reviewed August 12, 2014

Booked a few months before our stay, but directly through the hotel, we secured a great rate for a great room: queen sized bed, high (Hilton Honours floor), complimentary soft-drink mini-bar, iMac, robes and upgraded toiletries.

Staff were super friendly and couldn't do enough to help - especially when it came to securing one of the (very few) parking spaces under the building (Highly recommend you try and secure one of these for £17.50 a day).

Came back late on the Friday night and all we wanted to do was crash and get a good nights sleep. And a good night sleep is what we got. Room was very quiet, the bed comfortable (although the pillows were a little 'hollow') and the air-conditioning efficient.

Highly recommended.

Room Tip: Higher rooms are quieter and away from the metro.
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  • Stayed: August 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank EnglishRusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2014

Booked this hotel to do the Coronation Street tour last weekend. Great location beds really comfortable staff very pleasant - no complaints with the hotel and would have no hesitation in staying here again if ever visiting Manchester in the future.

I was disappointed that the staff member on the guest service desk did not know the directions to get to the Coronation tour site We had booked the 18.50 time slot for the tour on the 9 August 2014 and approached the desk approx. 18.00. We had intended walking and she did get out a map to try and point out the location after picking up the leaflet at the desk That was the second staff member that had no knowledge of directions to the tour site. On leaving the hotel we were no better informed and after walking for a while took a taxi.

At breakfast next morning the girl clearing the tables I think her name badge said Joe was so informative and helpful on directions. She would be a great asset to the hotel on the guest service desk We could have got a free bus form Picadilly station to a short distance from the tour site. Just passing on this constructive criticism.

  • Stayed: August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Adrienne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded August 17, 2014

Dear Adrienne M,

Thank you for taking the time to share you review of your stay with us on TripAdvisor.

We are pleased to hear you enjoyed your stay with us and found the location ideal for your stay. We are sorry to hear you found the information you recieved from the Guest Service Team lacking in detail. We currently have trainee and work experience team members within the department who are currently gaining knowledge of the city.

Kind Regards,

Claire Armitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Manchester
#9 Romantic Hotel in Manchester
#10 Business Hotel in Manchester
#13 Luxury Hotel in Manchester
Price Range: $94 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
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Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

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