I booked our room on 6th December 2012.
No. of guests: 2
Room Type: Double private ensuite
No. of nights: 1
We arrived to check in to our room at approx. 2pm and was greeted by a young girl who, rushed off her feet was lovely.
After she had checked our room was actually ready, we checked in, paid and unpacked our items in the room, got ourselves ready, and headed off to the concert.
All was great so far, until we returned back to our room at approx. 1:30am.
We noticed another bag in the room, and then 2 young girls SLEEPING IN OUR BED.
Shocked, my wife and I headed down to reception to express our disconcern at our discovery, and asked how has this could possibly happen.
A startled night porter just didn’t know what to do, as there were no more rooms available, and you had given total strangers access to our belongings which included passports and other personal items, totally unacceptable.
After the night porter contacted the manager on THREE separate occasions asking for advice, and requesting the manager come in to help sort out a totally unacceptable situation, all three occasions he refused, his advice was to eject the 2 girls from the room and we could go back in there.
Yes, he wanted to eject 2 young girls, and put us back into a used room !!!!
I refused to accept this, as I have 4 teenage girls myself, and I would be horrified to learn a hotel could do this, so a refund was given for the £55, and then after 1 hour of hassle, a travel inn room was booked for us, costing £140, which after lots of unnecessary arguments, the hostel paid, minus £55 that was refunded and at approx. 2:30am, we left and had to head off to another hotel at our own cost in a taxi.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Expedia, Orbitz, Hotwire, Hotels.com, HostelWorld, Cancelon, TripOnline SA and HRS so you can book your Hatters Hilton Chambers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Chambers Hotel Manchester
- Hilton Hotel Manchester
- Hilton Manchester
- Manchester Hilton