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“Big Hotel, lovely staff & fab executive lounge” 5 of 5 bubbles
Review of Hilton Manchester Deansgate

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Hilton Manchester Deansgate
Ranked #42 of 115 Hotels in Manchester
London, United Kingdom
Level Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Big Hotel, lovely staff & fab executive lounge”
5 of 5 bubbles Reviewed April 7, 2013

Stayed on a Friday evening & all the desk staff were very nice & helpful. The check-in was great the staff ensuring our bags were taken to room & that the special requests that I had made had been carried out (ice bucket & glasses in room & that we had rooms next to each other for the children). The executive lounge is lovely, now resembling a cool bar! The snacks & drinks available here were great & again the staff were very helpful.

The rooms (17th floor exec rooms) were modern with great views of the city. The rooms were very clean with lovely bathrooms.

One noticable thing was how nice & helpful (& motivated!) ALL the staff we encountered were. From check in, concierge, restaurant, exec lounge, room service & maid service everyone seemed very happy, positive & nothing was too much trouble. Thank you - great stay

Room Tip: The executive rooms are lovely, definitely worth the upgrade. Bigger rooms, higher up (great views...
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Boosh12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Hilton Manchester Deansgate, responded to this review, April 9, 2013
Dear Guest

Thank you for staying with us on Friday, we are delighted that you had a great time.

I am pleased that we were able to offer you a warm and efficient welcome and that every single team member that you encountered throughout your stay was helpful and attentive.

Thank you for taking the time to visit our newly refurbished 23rd floor Executive Lounge during your time with us, we are delighted that you enjoyed your time on the lounge.

We are so pleased that you enjoyed everything about your stay and we truly do look forward to having the pleasure of welcoming you back to the hotel when you visit Manchester again.

Best wishes
John McLaughlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed April 6, 2013 via mobile

A Hilton hotel is pretty much just another Hilton hotel, nothing too spectacular but not too shabby either.
The hotel at the end of Deansgate is quite new so is still in good condition, nice colour scheme with lots of organic colours.
We had an executive room which was pleasant enough but the real reason you come to this hotel over other decent hotels in Manchester is the views.
We were on the 22nd floor with south(ish) facing views. The floor to ceiling windows really do give you a visual treat, we saw for miles and spent a couple of hours picking out landmarks and trying to identify certain buildings and towns.
Staff were nice and polite although we didn't really ask them for anything
Will be returning.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StephenC1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Hilton Manchester Deansgate, responded to this review, April 9, 2013
Dear Guest

Thank you for taking the time to share your positive feedback with us.

It is great to know that you enjoyed our service, offerings and indeed the amazing views from our floor to ceiling windows that all of our are guest rooms have to offer. It is a great way to pass time highlighting and locating landmark in the city and beyond.

Thank for highlighting that you will be returning, we look forward to your future stay with us.

Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

Stayed at the hotel for one night and thoroughly enjoyed it. We took full advantage of the leisure facilities. The pool was lovely.

We had cocktails in cloud 23 and it was a stunning experience. The breakfast was delicious. It has been the only place I have been to that offers prepared vegetarian option in the buffet.

The hotel is situated in an ideal location for the City centre.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tongo86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Hilton Manchester Deansgate, responded to this review, April 8, 2013
Dear Guest

I would like to thank you for taking the time to share your positive feedback following your stay with us.

It was a pleasure to have you stay with us and I am pleased that you encountered good service and that you had time to enjoy our leisure facilities and that you had time for a swim.

I am pleased that like many other guests, you found the location of the hotel to be suitable for the many amenities Manchester has to offer.

We hope that you will be returning to the hotel and we certainly look forward to having the opportunity of welcoming you back when you next visit the city.

Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

I traveled over to England for my first time from Canada and stayed here. The hotel is all around beautiful! the staff were so welcoming and helpful. The rooms were gorgeous, they even had an International outlet that I could use to plug in anything that i needed. I loved Manchester and this hotel was a big reason why. Loved it and hopefully will be back again one day.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Hilton Manchester Deansgate, responded to this review, April 4, 2013
Dear Guest

Thank you for staying with us on your visit to Manchester; it was a pleasure to be able to look after you during your stay.

I am delighted that you had a great stay with us and that you found our facilities, service and team members to be excellent.

Manchester is a great city and we too hope that you are able to return and stay with us again.

Best wishes
John McLaughlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

This is the best Hilton you can ever experience, the staff the feel and the welcome this hotel will take your breath away with every stay. I have stayed here recently for both work and have used this property to hold an event.

The hotel is new modern and extremely well maintained, the staff at reception and the concierge team can not make you feel any more welcome than they do. The checkin is faultless with complete attention to detail and such a warm welcome.

The rooms are bright clean well maintained and spacious with good size beds. There is an executive floor on the 23rd floor and this has recently been refurbished it is without a doubt breath taking and well worth paying extra to get access.

We ate in the hotel and the food was some of the best I have ever experienced. The waiting staff are knowledgable and understand the dishes taking time to enhance your evening with special touches and get to know what you like. I have never experienced such a faultless dinner service.

There is a bar on the 23rd floor, although the word bar by far does this an injustice. This venue allows you to be well looked after pampered and spoilt in fantastic surroundings and whilst enjoying amazing cocktails and the company of very good friends. It has recently been refurbished and will deliver a serious wow factor!

Breakfast is to the same standard. The staff are on hand but not intrusive. With a very good selection.

Overall I have stayed at this hotel several times. This hotel is more than you could ever imagine a Hilton to be. This is one of the only hotels in the world that you will rush to return to purely so you can have that little magic that they call Hilton Time!

You have got to stay at this hotel if you are looking for a hotel in Manchester. I am extremely fussy and quick to say when a place gets it wrong but for me this hotel delivers the standard that all Hilton's should aspire to.

Well done Hilton Manchester Deansgate I really looking forward to returning very soon!

Room Tip: High Floor and visit cloud 23
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Whiteapple16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Hilton Manchester Deansgate, responded to this review, April 3, 2013
Dear Guest

Thank you for returning to stay with us time and time again, we really do appreciate your loyalty. Your feedback is a delight to read.

I am pleased that we were able to offer you a warm and efficient welcome. I can assure you that Thira Rama, Front Office Manager and his team has been made aware of your kind words.

Thank you for taking the time to visit our newly refurbished 23rd floor Executive Lounge and Cloud 23 during your time with us and we are delighted that you feel that is delivers on the wow factor.

I am absolutely delighted that you had the opportunity to dine with us and that you enjoyed your dining experience in Podium Restaurant. We are very fortunate to have a great team of Chef’s lead by Executive Head Chef, David Gale, who create wonderful dishes for our guests to enjoy. Your kind words have been shared with the kitchen brigade and indeed the team in Podium restaurant who had the pleasure of looking after you.

We are so pleased that you enjoyed our breakfast offering and we truly do look forward to having the pleasure of welcoming you back to the hotel when leisure or business brings you back to Manchester.

Thank you once again for such a positive review.


Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

Good hotel, bit pricey, if all you want is a room, do not go, if you want an experience then risk it. you probably wont be disappointed. Be careful of food and beverage they are very exspensive and the quality does not reflect this. Great for one night stay, be wary if staying more than one.

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank tony k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed April 1, 2013

We stayed for one night so maybe didn't get to experience the full range of extras but the room was ok, shower had mould, the view of the roof below not spectacular and I'm not sure if the carpets had just been clean but there was a smell of damp in the room.
There were quite a few girls walking round the reception with pjs on and curlers in their hair which didnt look good, maybe a dress code is needed. Still quite narked that we waited 25 mins to get to the front of the queue to go up to cloud 23 and then we got told we would have to wait for a table so we gave up and went to bed fed up and starving! Maybe I just expected too much.Ok I didn't pay for the room so I don't know if was worth it but it was a Premier Inn with a mini bar.
Breakfast was lovely, bed very cosy and all the staff were very welcoming.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gwen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Hilton Manchester Deansgate, responded to this review, April 3, 2013
Dear Guest

Thank you for taking the time to complete this review following your stay with us.

I am sorry that the bathroom in your room was not to our usual high standard. There can be no excuse for poor cleanliness and I am very sorry that your room was not in perfect condition for your arrival. Our Housekeeping team do have an ongoing preventative programme in place with regards to bathroom mildew and I am sorry that this was not noticed prior to your arrival.

I appreciate that views are a personal choice and I was disappointed to learn that yours was not what you expected.

I appreciate that you may have encountered a slight wait to gain access to Cloud 23, however due to fire regulations we are restricted to numbers at any one time on the 23rd floor and at times guests are choosing to queue to gain access. We must demonstrate fairness to all interested parties and I am pleased to confirm that that our residents do receive priority when requesting to be included on the Cloud 23 guest list.

This is highlighted on all confirmations and should you wish to make a future reservation please contact our dedicated Cloud 23 Co-ordinator on Emilia. Wieczorek@hilton.com or 0164 870 1688 who will be more than happy to offer assistance.

On a positive note I am pleased that you found our beds to be cosy and that you enjoyed your breakfast prior to your departure.

The team at Hilton Manchester Deansgate are delighted to be able to offer you a warm welcome and efficient service and we hope that you are able to return to the hotel in the near future.


Best wishes
John McLaughlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Manchester Deansgate

Property: Hilton Manchester Deansgate
Address: 303 Deansgate, Manchester M3 4LQ, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Manchester
#25 Luxury Hotel in Manchester
#33 Family Hotel in Manchester
#36 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Manchester Deansgate 4*
Number of rooms: 279
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Orbitz, Hotels.com, Agoda and Priceline so you can book your Hilton Manchester Deansgate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Manchester Deansgate Hotel Manchester
Manchester Hilton
Hilton Deansgate

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