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“Perfectly adequate.” 3 of 5 bubbles
Review of Premier Inn Manchester City Centre - Portland Street

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Premier Inn Manchester City Centre - Portland Street
Ranked #19 of 115 Hotels in Manchester
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Perfectly adequate.”
3 of 5 bubbles Reviewed June 23, 2013

My first time in a Premier Inn. No real complaints - staff very pleasant and helpful - breakfast room quiet early on and reasonable choice. Very good night's sleep in a comfortable bed. Shower simple and worked well. Not too keen on soap and shampoo dispensers bolted to the wall. But - I felt that this was expensive at £90+ for one night. The nondescript entrance door and sign outside was not very welcoming and the reception was a bit like a small gloomy cave; I felt sorry for the staff stuck in it all day. Would I stay again - I might look for somewhere else first but quite possibly.

  • Stayed June 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Stoke-on-Trent, United Kingdom
Level Contributor
142 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

We have stayed at Premier Inns many, many times. We stayed here for 1 night for the Robbie concert...bit steep at £135 for one night - but they have a captive audience and can charge what they like! It's a bit tricky to find as the doorway appears hidden, if you walk to wetherspoons you've gone too far!

Check in was good, Magda was very helpful and once she knew we were here for the concert she gave us an info sheet and map.

Given room 277 which was very large with double bed and extra beds if needed. Clean and tidy, usual TV, hairdryer etc, bathroom was clean.

We used the bar when we got back from the concert (bit chilly in there) and had breakfast the following day. It was very busy but the usual fayre you'd expect.

All in all a good stay. It's very central so would probably stay here again when visiting Manchester! Just hope the price is heaper!

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank louby41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuthQuinn, General Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, July 4, 2013
Thank you very much for your feedback. It's great to hear that we were able to deliver excellent and friendly customer service. I will make sure that your comments are passed on to Magda she will be really happy to hear you felt she took great care of you.
We look forward to welcoming you back when you are next in Manchester.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 22, 2013

A really practical and budget-friendly way to stay away from home. You get the comfort of a good hotel without the price. The breakfast is great, too, especially when you have kids and everyone in the family has different expectations of this first meal of the day.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ayesilbursa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuthQuinn, General Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, June 27, 2013
Thank you very much for taking the time to give us such a great review! I will pass all your comments onto our team members. Very happy to hear your family enjoyed your time with us we do hope to welcome you back to Manchester again.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 22, 2013 via mobile

Great location, Great room, Lovely breakfast , STAFF ARE THIEVES!!! Dont leave anything of value in your room!!! I had my camera stolen :(:( Not really bothered about the camera just the memory card :(:(

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ItsonlyMe77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Manchester City Centre - Portland Street, responded to this review, June 25, 2013
Thank you for your review. I was most concerned to learn of your recent experience with Premier Inn. Please be assured we take the security of our guests very seriously and we would like the opportunity to investigate this matter further, please email your details to talktous@premierinn.com and we will follow up with the Management Team. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridgeshire, England, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

We had a great stay here, the hotel is brilliant, the staff are very friendly.

Excellent location, easy access to shopping locations and night clubs. We also had the morning breakfast while we stayed, the food choice was fantastic and the serivce from staff was excellent.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuthQuinn, Operations Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, June 22, 2013
Thank you for you wonderful feedback, it's great to hear that we were able to deliver excellent and friendly customer service. I will make sure that your comments are passed on to all of the team I am sure they will be really happy they were able to make your stay a comfortable one.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside uk
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed June 18, 2013

For a city centre hotel the room was large and clean and tidy, the windows did not open which wasn't great on a very hot day, however fans were provided in the room. The bed was large and comfy and for the cost and venue this hotel was great value.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mrs B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuthQuinn, Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, June 19, 2013
Thank you for your review. I am very glad to hear your room was of a great standard and your bed comfy. I will pass your feedback to you housekeeping team members. Our teams are always on hand to make your stay with us as comfy as possible and I'm glad we provided all you required. We do hope to welcome you back when you're next in Manchester.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton on Tees
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed June 17, 2013

My friends and I stayed here Saturday night and we couldn’t fault the hotel at all for a weekend break. We were going to the Palace Theatre which is just around the corner and there are plenty of bars and restaurants within walking distance.

All the staff were really nice – we arrived before check-in was open and being a Saturday the reception was busy but the reception staff quickly sorted us out and allocated our room. We used the bar and the staff in there were great as well. Looking at other reviews the staff at this hotel seem to get high praise and our experience reflected the same – they really do make you feel welcome at this hotel.

Given that it’s a large city centre hotel attracting groups we expected some noise during the night but we didn’t hear a thing. We didn’t use the restaurant and went to Weatherspoons next door for breakfast. Parking was about £13.50 for 24 hours and was located a couple of minutes’ walk away.

We would happily stay here again.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nikal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RuthQuinn, Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, June 19, 2013
Thank you for your very kind review. Wonderful to see our teams both reception and restaurant made you feel welcome and cared for. I will pass all your feedback to our teams. We do hope to welcome you back when you are next in Manchester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester City Centre - Portland Street

Property: Premier Inn Manchester City Centre - Portland Street
Address: The Circus 112-114 Portland Street, Manchester M1 4WB, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Manchester
#8 Romantic Hotel in Manchester
#10 Best Value Hotel in Manchester
#12 Business Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Manchester City Centre - Portland Street 3*
Number of rooms: 232
Official Description (provided by the hotel):
Ideally situated in the heart of Manchester, Piccadilly train station is just a 10 minute walk and there are tram links to Manchester Old Trafford stadium, Manchester City stadium, and Media City Uk. Attractions nearby include Canal Street, Oxford Road, Palace and Opera House theatres and lots of bars and restaurants. Passes for nearby gym facilities are available please enquire at reception. Parking is available at a discounted rate (approx £14.50 per over night stay) at the Q Park on St James St - M1 4LX. Voucher is available from hotel reception upon departure. Our Manchester (Portland Street) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Manchester City Centre (Portland Street) Hotel Manchester
Premier Inn Portland Street
Travel Inn Manchester

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