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“A completely average Premier Inn experience”

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Premier Inn Manchester City Centre - Portland Street
Ranked #21 of 117 Hotels in Manchester
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
146 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“A completely average Premier Inn experience”
Reviewed November 1, 2011

With Premier Inn, you know what you are getting, it is one of the benefits of the chain, consistency. This particular one is not quite as consistent as the others.

I got an excellent deal for a mid week stay at circa £40, so five stars for my stay.

Had I paid more, I would have been slightly more concerned about a few minor repairs that needed making to the room (things like water marks on ceiling, cracked tile etc) and there can be nosy people staying, thankfully whilst I was there, they were all tucked in bed by midnight. Manchester Central Premier Inn is more consistent with the brand, but I chose Portland on this occasion purely on price. If price was equal, I'd stay at Central!

Finally even though they now have automatic check-in machines; the reception staff here were extremely friendly at check-in and in the morning, they went out of their way to engage and say hello to guests. Well done, customer service correctly implemented for a change!

  • Stayed September 2011, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank matt_from_nottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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Wrexham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2011

Terrible hotel, terrible staff! no manner. Horrible room with damp patch, something growing by the shower, room was AWFUL!!! never again will i ever stay at this hotel!!!!! It has to be one of the worst hotels that i have ever stayed! complete utter twoddle!!!

Room Tip: dont have room 304 on third floor!
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  • Stayed October 2011, traveled with friends
    • Value
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Helpful?
Thank Gem D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, November 2, 2011
Dear Guest,

First of all I would like to take this opportunity to sincerely apologise that you did not enjoy your recent stay with us. I was really disappointed to hear that you found your room to be below our normal high standards and that you found our staff to be unfriendly. This is definetely not the type of standards and services that I would expect you to have experienced, and I am very sorry that on this occasion we failed to deliver our promise to you.

I would really appreciate the chance to speak to you personally to discuss the issues that you had, and try to restore your faith in Premier Inn Manchester Portland Street. Please feel free to call me at the hotel at any time.

I hope to hear from you soon.

Yours Sincerely

Hayley McHugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 1, 2011

i have stayed at hotels costing 5 times as much as this one and not been as impressed the hotel is welcoming very good position for city centre manchester the room was bright clean very modern the staff were welcoming and very helpful breakfast was the best value for money anywhere and of excellent quality and choice i would without doubt stay here again the price is cheap but the quality and service is 1st class

  • Stayed October 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank sharonb1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed October 31, 2011

I do not stay very often in hotels in this country, but my one night stay here was excellent value. I simply could not fault the quality of the rooms and the welcome from the staff. A young lady on reception ( from Sheffield, not sure of her name ) went out of her way to be friendly and obliging,nothing was too much trouble.
The only possible quibble was that no lunch being served on a Thursday, tea and coffee only.
Breakfast was very good and every possible dish available. Bar at night was quiet,but well stocked and pleasnt staff.
I have already booked another night in December.

  • Stayed October 2011, traveled solo
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Helpful?
Thank Greensleeves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalton-in-Furness, United Kingdom
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 30, 2011

Have stayed at this Hotel several times now. Good Rooms, Excellent Location for Theatres and Good Breakfast. Staff have always been helpful and pleasant, will definitely choose this Hotel every time when visiting the theatre in Manchester.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Booklady64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough
1 review
Reviewed October 25, 2011

We went to manchester to see peter kay, and were pleasently pelased with Premier Inn. Its central location meant we were 10 mins away form everything. It was the cheapest hotel I could find and very good value for money. The only downfall was the walk from the lift to our hotel room - the hotel is huge.

Room Tip: Ask for a room close to lift.
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  • Stayed October 2011, traveled as a couple
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    • Cleanliness
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Helpful?
Thank annasmith555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
3 reviews
Reviewed October 25, 2011

Hotel was very nice inside, rooms were very clean, breakfast was good value, though be careful when taking a car to the hotel there are 2 car parks in the post code pretty close together and if you park in the wrong one it will cost you £6.20 to get your car out (this is for 0-2hours) apart from that had a great weekend in this hotel.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirst K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester City Centre - Portland Street

Property: Premier Inn Manchester City Centre - Portland Street
Address: The Circus 112-114 Portland Street, Manchester M1 4WB, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Manchester
#8 Romantic Hotel in Manchester
#12 Business Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Manchester City Centre - Portland Street 3*
Number of rooms: 232
Official Description (provided by the hotel):
Ideally situated in the heart of Manchester, Piccadilly train station is just a 10 minute walk and there are tram links to Manchester Old Trafford stadium, Manchester City stadium, and Media City Uk. Attractions nearby include Canal Street, Oxford Road, Palace and Opera House theatres and lots of bars and restaurants. Passes for nearby gym facilities are available please enquire at reception. Parking is available at a discounted rate (approx £14.50 per over night stay) at the Q Park on St James St - M1 4LX. Voucher is available from hotel reception upon departure. Our Manchester (Portland Street) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Manchester City Centre (Portland Street) Hotel Manchester
Premier Inn Portland Street
Travel Inn Manchester

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