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“Clean and Modern”

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Premier Inn Manchester (Heaton Park) Hotel
Ranked #39 of 118 Hotels in Manchester
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Clean and Modern”
Reviewed August 14, 2013

We stayed here for two nights for a family gathering in August. Check in ok, initially told room wasn't ready, this was after 2pm the check in time, but when we questioned this they said it was. Staff very friendly and helpful throughout stay.
Rooms very clean including the bathroom and cant really complain at all. However the fire alarm did go off at 8.00 one morning, which must have woken the whole hotel up. Went to reception to find them fiddling with the fire alarm panel to be told it was a false alarm, At least they work i guess. The breakfast in the restaurant next door was really good and great service. Also really easy to get into central Manchester, just a ten minute walk to the tram stop and then 10 mins on a tram to town. Heaton park is also just over the road which is very nice. We would stay here again, it served its purpose and dint really have any complaints.

Room Tip: At the back of hotel away from the main road.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, August 25, 2013
Thanks for taking the time to review your stay. Your feedback is very important to us and we are delighted that you had a good stay. We look forward to welcoming you back in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Alicante, Spain
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 13, 2013

The service was what I've become used to in Premier Inns. Simple and inexpensive. Although in this one we had very noisy guests upstairs... in itself that would not matter, but the floors are very squeaky and we could hear every step above us.. and that finally stopped about 2.00am.. To be fair, the staff could not help that, but the squeaky floors were annoying.
Also the breakfast which was taken next door in the Beefeater, was cold... however the manager was very helpful and dealt with it well.
It was much better for us to take breakfast in Morrisons about 200 yards away. Much better full English and half the price. Why pay 8.35 pounds in the Primier Inn when you can go 200 yards and get a breakfast with better food for 3.95?..

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crumbleholme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, August 25, 2013
Thank you for your review. We are delighted that your stay with us was a comfortable one and our hotel and team members met your expectation. Once again thank you for your review we look forward to welcoming you back to Premier Inn in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 8, 2013

It's the fourth time myself and Grandkids have stayed here. We love it. The staff are wonderful. We will be going again. The rooms are clean , for what I paid I feel I got more than my money's worth well done everyone and thank you

Room Tip: It's on a main road. It didn't bother me. Yet it can be noisy. Ask for one at the back if it...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjjowsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, August 10, 2013
Thanks for taking the time to review your stay. Your feedback is very important to us and we are delighted that you had a good stay. We look forward to welcoming you back in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 4 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 6, 2013 via mobile

Stayed here recently for a pleasure trip to Manchester, what a pleasant suprise, not the rooms or communal areas which like most Premier inns were perfectly functional and clean, but the staff by far the nicest and friendliest set of employees I have ever come across in one of these chain type hotels, they all had time to say hello and the reception staff were excellent and prepared to go the extra mile, even to the extent of turning on the fan while we were out so the room was of a bareable temperature during a non typical hot spell. Would use this place again without doubt.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duncan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, August 6, 2013
Thanks so much for your review. We are delighted that your stay with us was a good one. Our team members endeavour to give all our guests the best possible service so they will be happy to receive your feedback. Thanks again for your comments they are very much appreciated and we hope to welcome you back to Premier Inn in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Sussex
1 review
Reviewed August 1, 2013

Clean and tidy room which offers fan, hairdryer, flat screen tv. Clean bathroom with shower. It's very good value to stay here. Beefeater next door where you go for a great breakfast with friendly service


  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, August 4, 2013
Thank you for your review. We are delighted that your stay with us was a comfortable one and our hotel and team members met your expectation. Once again thank you for your review we look forward to welcoming you back to Premier Inn in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2013

Good location and receptionist very helpful when I requested a quiet room at the rear over looking the car park.
I appreciate the temperatures have been a little on the warm side, but that should be no excuse for the rooms being extremely warm. A fan had been provided to attempt to reduce the heat but absolutely useless.
Reported this to same receptionist the following morning and that we had a poor night.
She said they would put another fan in the room and ensure the curtains were kept closed to keep the direct sunlight out.
Had a better night's sleep the second night probably helped by a couple of pints and athletics event all day.
Gave receptionist and another member staff feedback but no offer of a nights refund made by the staff so thought I'd post here and write a complaint to the head office.
No air con unit in room, just a connector heater. Thermostat on wall as useful as a chocolate teapot. Room temp 27.5°C.

Room Tip: A room at rear facing the car park furthest away from pub restaurant next door.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarryLimers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, July 25, 2013
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.
We sincerely apologise that on this occasion our hotel did not meet your expectations.

Your feedback is very much appreciated as it enables us to improve standards.
Please be assured that the issues raised will be fully investigated.

Please email the hotel at manchesterheatonpark.pi@premierinn.com with your contact details so we can discuss this with you further.

Thank you once again for your review.

Regards



Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
Reviewed July 17, 2013

Overall this hotel is well situated to all the main motorway links, also is next door to a restaurant that serves good food.

Situated on a main road so if you stay at the front of the hotel withh your window open as I did you will find the traffic noise loud.

But the rooms at the back look over a park.


  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Les J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, July 25, 2013
Thanks so much for your review. We are delighted that your stay with us was a good one. Our team members endeavour to give all our guests the best possible service and they will be please to receive your feedback. Thanks again for your comments they are very much appreciated and we hope to welcome you back to Premier Inn in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester (Heaton Park) Hotel

Property: Premier Inn Manchester (Heaton Park) Hotel
Address: Middleton Road | Crumpsall, Manchester M8 4NB, England (Formerly Premier Inn Manchester - Heaton Park)
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Manchester
#11 Business Hotel in Manchester
#22 Family Hotel in Manchester
#23 Romantic Hotel in Manchester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Manchester (Heaton Park) Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
It's the mixture of old and new that's so delightful at Heaton Park. You're in the historic area of Bury, right next to a park and estate that dates back hundreds of years. Yet you're a short tram ride from an ultra-modern city, plus there's all mod cons in our hotel too. Feed the animals in Heaton Park. Or feed your appetite for shopping at Bury's famous shopping centre and market. Party like mad at Manchester Pride festival, or celebrate a win at Old Trafford. Then come back to comfy beds, 40 inch flat screen TVs and a Beefeater restaurant. ... more   less 
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Also Known As:
Premier Inn Manchester (Heaton Park) Hotel Manchester

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