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“Heaton hotel Manchster”

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Premier Inn Manchester (Heaton Park) Hotel
Ranked #39 of 119 Hotels in Manchester
Certificate of Excellence
Reviewed October 10, 2011

The rooms are lovely but the resturant food and service is very very poor

  • Stayed: October 2011, traveled with friends
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Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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390 - 396 of 405 reviews

Reviewed October 8, 2011

I stayed here with my son in order to spend a weekend in and around Manchester, including visiting an event at Heaton Park, directly opposite the hotel.

Check-in was efficient, including the receptionist spotting that, when I had cancelled my wife's booking, her meal deal hadn't cancelled. We were given a key (a long time since I had an actual key for a room!), and headed up to our room.

First impressions weren't positive; the corridor and room smelled of cigarette smoke (as ever, this was a no smoking hotel, and no smoking room). The room was a good size, but was looking tired. A dated television and decor, and a bathroom where the taps didn't work properly. Indeed, the cold tap made the most horrendous noise imaginable, and the hot tap was difficult to switch off once it was in operation!

Having booked a meal deal, we headed (after watching Doctor Who!) to the Beefeater next door. The restaurant was busy, but the hotel receptionist had booked a table for us, so we were seated promptly. Service wasn't anything to write home about, but the meals were very good. Some confusion over the bill ensued, where I was initially charged far too much, and then charged too little.

Back to our hotel room, which faced the car park and so avoided traffic noise, and we had a good night's sleep, smell of smoke and consequent headache notwithstanding. We headed back to the Beefeater for breakfast, where the service was extremely friendly and attentive, and the food and selection were both excellent.

I would stay here again if attending events at Heaton Park, as it is so very convenient. However, if staying again in Manchester, I would look elsewhere. I have stayed in a number of Premier Inns previously, and this ranks as the worst that I have experienced.

  • Stayed: September 2011, traveled with family
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Thank BigWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

Staff were so friendly, room was more spacious than I expected and very very clean and nicely furnished. Work in the serviced apartment industry so very conscious of my surroundings when staying in a hotel, especially one so cheap.

  • Stayed: July 2011, traveled as a couple
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Thank barbiefc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2011

We have stayed at premier inns many times before and always been very happy with the hotels. Sadly this hotel was a let down. If you get a room at the front expect alot of noise in the night from passing traffic. Our bathroom wasn't clean hair floating in the bath plug hole soap scum in the bath toilet not clean and the hand rail was hanging off the wall. you just knew it hadn't been cleaned from the people before us. we reported this to staff but noone came to check the complaint out. Upon departure we were told we would get a refund for the room but 10 days later we are still waiting to recieve this. staff were friendly and breakfast was fab just the room was not up to the usual premier standard. I would not choose to stay here again.

  • Stayed: June 2011, traveled as a couple
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Thank juliep04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Manchester (Heaton Park) Hotel, responded to this reviewResponded July 5, 2011

Thank you for your review. It really matters to us that our guests enjoy every aspect of their stay, from the cleanliness of our rooms, to the quality of the food received. Please be assured that your comments have been noted and will be duly followed up by the Management team at the hotel. Once again thank you for your review we do hope to welcome you back to Premier Inn in the future.

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Reviewed May 31, 2011

We were lucky enough to get a room at the back of the hotel so all we heard were the birds. Very clean room, comfortable bed, fantastic power shower, very friendly, helful staff. The breakfast in the Beefeater next door was also really good, with very friendly staff . Would stay here again. The only disappointment was that we didn't get to pay less for the room that other memebers of our party , when we booked months in advance and they last minute.

  • Stayed: May 2011, traveled with family
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Thank Malibee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2011

Loved staying at this hotel. The location was great. Easy to get into Manchester and motorway links,which were close by. Tram stop down the road or frequent bus service. Opposite a Heaton Park for walker's and anyone who wished to blow away cobwebs. Far enough away from Manchester to get peace and quiet. Staff couldn't have been anymore friendly of helpful. Had a problem with noisy children into early hours in the floor above. Complained to staff who spoke to the family several times and managed to get us some peace,despite the familes lack of interest in controlling their children or concern for other residents. Room and hotel spotless and comfortable. Food in the Beefeater next door, very good and the staff very friendly and helpful . Will stay here again.

  • Stayed: April 2011, traveled with family
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Thank cpr1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2010

I stayed here with my wife and parents in-law as we were going to see a show in Manchester. It is a really convenient location from the motorway. The person on the front desk was really firendly and helpful and gave us really good advice for getting into the city and finding somewhere to eat. There is a metro stop about 5 mminute walk away and for £2.20 you can get a return to the city centre and it is only 4 stops so only took about 15 minutes if that!

The hotel itself is everything you would expect from a Premier Inn, comfortable, clean and good value for money. All the staff we came into contact with were friendly and helpful.

If staying here again I would request a room on the back of the building as there is a busy road at the front so there was a bit of traffic noise, but this isn't the hotel's fault at all. The windows were double glazed and it was our choice to have the windows open!

  • Stayed: May 2010, traveled as a couple
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Thank iro999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester (Heaton Park) Hotel

Address: Middleton Road | Crumpsall, Manchester M8 4NB, England (Formerly Premier Inn Manchester - Heaton Park)
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Manchester
#11 Business Hotel in Manchester
#22 Family Hotel in Manchester
#23 Romantic Hotel in Manchester
Price Range: $65 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Manchester (Heaton Park) Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
It's the mixture of old and new that's so delightful at Heaton Park. You're in the historic area of Bury, right next to a park and estate that dates back hundreds of years. Yet you're a short tram ride from an ultra-modern city, plus there's all mod cons in our hotel too. Feed the animals in Heaton Park. Or feed your appetite for shopping at Bury's famous shopping centre and market. Party like mad at Manchester Pride festival, or celebrate a win at Old Trafford. Then come back to comfy beds, 40 inch flat screen TVs and a Beefeater restaurant. ... more   less 
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Also Known As:
Premier Inn Manchester (Heaton Park) Hotel Manchester

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