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“Bierkeller - a establishment brimming with incompetence, bad attitudes and lack luster experiences”

Manchester Bierkeller
Ranked #608 of 2,279 Restaurants in Manchester
Cuisines: German
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Manchester, United Kingdom
Level 6 Contributor
105 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Bierkeller - a establishment brimming with incompetence, bad attitudes and lack luster experiences”
Reviewed November 10, 2013

Went here for my birthday with a group of friends as we had heard good things about Bierkeller before. Sadly this wasn't unto the Bierkeller experience.
We ordered food sat the bar and were met by a manager with the most filthy and disgusting attitude I had ever come across in the hospitality industry so much that everyone at our table noticed. After asking two general questions she made us feel as if we were villains and had tried to ruin her life.

(quick point why are the steins made out of plastic and they have the audacity to charge £4.00 rent per one???)

35 minutes later two out of five meals came out - the order was completely wrong
15 minutes later the right food came out
a further 15 minutes later we had to stop a busier and ask her where the rest of the food was she disappeared and came back and said that there was no sausage left and we should have been told. My friends were then offered a replacement of burgers and 15 minutes later these came out. The busier told us that her manager had authorised a full refund for the table including beverages.
We asked to see a manager and eventually one scurried over and chucked £15.00 on the table as refund - this was not enough to cover the tab or the beverages as stated.
One of my friends went over to order a slice of pie and the angry manager from the beginning scowled at him letting him no loudly and obnoxiously that the kitchen was closed. You would of thought they would of made the effort to try and help salvage our night but she clearly didn't care about anyone or anything.

A real shame as this place has the potential to be a jolly good night. Shame about most of the staff

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank leesjourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 reviews from our community

Visitor rating
    87
    48
    26
    33
    65
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Manchester, United Kingdom
Level 2 Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“THIS PLACE NEEDS CLOSING DOWN!”
Reviewed November 6, 2013 via mobile

I was looking forward to the Bierkeller opening in Manchester because the one in Leeds is fantastic, however this has got to be the worst bar in the city. The staff are incompetent, the place is about as German as me, and the beer is awful and doesn't help being served in a PLASTIC STEIN! Avoid at all costs.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Cantonamanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnoldswick, United Kingdom
Level 6 Contributor
124 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
“Loved it!”
Reviewed October 31, 2013

We went here after getting a groupon for a platter, drinks and ten games of pool in Shooters Bar. I booked this over the phone and the chap was very friendly and helpful. We arrived and a lovely young chap explained the procedure and showed us to our table. Our food came quickly and the waitress was efficient and friendly. Absolutely loved the atmosphere in here and would definitely go back!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank JaxHod1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Nein Danke !”
Reviewed October 28, 2013

This truly is an appalling place and in no way represents a true Bierkeller experience, we actually seem to have more of an authentic American theme going on in one of the bars. I would question whether any of the beer is actually German and been served in plastic steins probably says a lot about the clientele this place hopes to attract. Please do yourselves all a favour, save some cash up and go experience the real deal in Germany.

  • Visited October 2013
    • Service
    • Food
Helpful?
5 Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
“Tasteless flat beer - worst bar in the print works”
Reviewed October 28, 2013

After paying £7.90 for 2 pints I have never in my life had a pint of beer that had no head from a pump.
No bubbles and tasted like it had been watered down .
The same beer in bottle form is known for its fizzy lager BRAMA.
Absolutely incredible how they could serve this piss as beer.
The doorman even tells people to take there hat off on the way in?
Why is it so they can write utter mug on your forehead?

I would only recommend this pub if to someone who does not want to drink or eat.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank 13455677888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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