Went here for my birthday with a group of friends as we had heard good things about Bierkeller before. Sadly this wasn't unto the Bierkeller experience.
We ordered food sat the bar and were met by a manager with the most filthy and disgusting attitude I had ever come across in the hospitality industry so much that everyone at our table noticed. After asking two general questions she made us feel as if we were villains and had tried to ruin her life.
(quick point why are the steins made out of plastic and they have the audacity to charge £4.00 rent per one???)
35 minutes later two out of five meals came out - the order was completely wrong
15 minutes later the right food came out
a further 15 minutes later we had to stop a busier and ask her where the rest of the food was she disappeared and came back and said that there was no sausage left and we should have been told. My friends were then offered a replacement of burgers and 15 minutes later these came out. The busier told us that her manager had authorised a full refund for the table including beverages.
We asked to see a manager and eventually one scurried over and chucked £15.00 on the table as refund - this was not enough to cover the tab or the beverages as stated.
One of my friends went over to order a slice of pie and the angry manager from the beginning scowled at him letting him no loudly and obnoxiously that the kitchen was closed. You would of thought they would of made the effort to try and help salvage our night but she clearly didn't care about anyone or anything.
A real shame as this place has the potential to be a jolly good night. Shame about most of the staff