My partner and I came on a saturday afternoon and were the only ones in the restaurant. We thought this wouldn't be a bad thing as we would get served quicker etc. However these are the problems we encountered:
1. We were sat waiting at our table for quite a while before anyone came over to get us some drinks. The chef noticed we hadn't been seen to and went to get the waitress. Now this isnt a problem for us at all as we dont mind waiting, but I am only including this as it added to the overall negative experience.
2. The food we ordered was the box with chicken wings and ribs (£15) and the burger with beef brisket on top. When the food arrived the ribs were so tough my partner couldn't rip them apart properly. We were expecting them to fall off the bone, but no such luck. The burger was ok but the beef brisket lacked flavour. The bottom of the bun was dry and broke as i was trying to eat it. The fries on the side weren't very nice either and its hard to make bad fries!
3. The waitress didnt return to us at all throughout the meal. When she did come over at the end, my partner made a comment about how tough the ribs were and he'd had to leave some of them, which he would never normally do. She apologised, however didnt seem that interested. Now we are not normally the sort of people that complain so felt uncomfortable doing so, hence the comment at the end when she asked.
We were not by any means expecting her to take the food off the bill as we had eaten most of it, however we thought it would have been polite to offer us a drink by way of an apology.
It is a shame as the interior is lovely and clearly there has been a lot of attention to detail. Before our food arrived we were talking about coming back when its warmer with our friends to sit on the outdide terrace, but this wont be happening now.
The chef who saw to us at the beginning was very polite so its a shame we have to leave a negative review.
Basically the bill came to £30 for food we didnt like and both left the place feeling annoyed. We had come out of our way to eat there and were extremely disappointed that we didnt go elsewhere.
We both said it was the worst meal out we'd ever had, due to the cost, poor food and uninterested service. Its not often we leave a place feeling irritated and on our day off.
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