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“Service and cleanliness not sacrificed” 5 of 5 bubbles
Review of Hotel ibis budget Manchester Centre Pollard Street

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Hotel ibis budget Manchester Centre Pollard Street
Ranked #61 of 115 Hotels in Manchester
Perth, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Service and cleanliness not sacrificed”
5 of 5 bubbles Reviewed April 12, 2014

This might be a budget hotel but the staff were five star. The staff provided an excellent service from check in through to departure. The bedroom and communal areas were extremely clean and tidy; some of the more upmarket hotels could learn a lesson or two here. This was one of the few hotels I've stayed at where there was unlimited wifi access through out the building at no cost to the guest. The bedroom had a double bed with a single bunk over, a hanging rail, a large in room shower pod and hand basin, a compact toilet closet, desk and chair, heating and air conditioning - everything was spotlessly clean and fresh as were the towels. The budget continental breakfast was more than adequate and for less than £5 was well worth the money. If you're expecting free toiletries, thick pile carpets, a separate bathroom and a wardrobe with sides then this is not the place for you. If you want somewhere that is clean and tidy with friendly and helpful staff in a central location then this hotel, in my opinion, fits the bill. Oh yes, the bill was £52 for room and unlimited continental breakfast.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FairTraveller638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Dumont_6943, Manager at Hotel ibis budget Manchester Centre Pollard Street, responded to this review, May 1, 2014
Thank you very much for your kind comments.
I'm thrilled you would describe the service you received as five star throughout the duration of your stay. That is a real compliment for the team; I will pass on the feedback.

It's great to hear you were also impressed with the standard of cleanliness, facilities and location.

We hope to be able to welcome you back to the hotel again soon.

Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,327 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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  • Polish first
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  • Any
English first
Bradley Stoke, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed April 12, 2014

I visited with my family recently to this hotel. The hotel staff was polite, the room was kept clean and tidy in beginning of the stay.
but There was no cleaning on second day or bathmats were missing even if asked for on the Reception.

Overall an average property without full fledged Restaurant, but only Breakfast being available. Not so good for a Family visit.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank avinashbUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Dumont_6943, Manager at Hotel ibis budget Manchester Centre Pollard Street, responded to this review, April 30, 2014
Thank you for leaving feedback on your stay; I'm pleased you were happy with the service you received.

For future reference, bath mats are available from reception on request 24 hours.

We hope you will consider us when planning future visits.

Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed April 11, 2014

new cheap hotel on the scene....needed to book for visiting friends.....easy parking, close to Piccadilly, Very airy and bright in lobby with minimalist design...

I booked a family room, so a double bed with a parallel bunked across the double bed below.....practical and clever designs of the room.....small ensuite with walk i shower only. TV with built in clock...as what you expect for price from £30 a night.. . . .

Room Tip: On a budget? book this if your just looking for a room with no thrills....after a good nights partyi...
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Marco_Traveller90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Dumont_6943, Manager at Hotel ibis budget Manchester Centre Pollard Street, responded to this review, April 30, 2014
Thank you very much for your kind comments; I'm thrilled you were impressed with the design of the hotel and felt your stay was value for money.

Many thanks for recommending us; we hope to be able to welcome you back again soon.

Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed April 10, 2014

I stayed here in November 2013 with my mum and teenage brother as we were visiting my other brother who is at uni in Salford. We wanted to find a different hotel as soon as we arrived as the thought of four nights was unbearable. As a 25 yr old woman I found it awkward that the shower was in the bedroom! We were all mortified as there was no privacy. The shower has a glass door and if that wasn't bad enough there was a mirror opposite so in the morning when we wanted to wash we had to use one of our (very limited supply of) towels. It was really uncomfortable to the point that we just spent all day walking around Manchester to avoid being in the room. For couples it would be fine but def not for family.

  • Stayed November 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Katie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Dumont_6943, Manager at Hotel ibis budget Manchester Centre Pollard Street, responded to this review, April 30, 2014
Thank you for your feedback; I'm sorry to hear the design of the Ibis Budget was not to your taste.

For future reference, extra towels and pillows are freely available from reception if requested.

I hope you may consider us for future visits under different circumstances.

Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
120 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed April 9, 2014

What sometimes annoys me is when people write reviews of budget hotels as if expecting 4 star hotel standard. You have to write your review comparing like with like. If I was to compare this hotel with some youth hostels I have stayed in it woulod still be found wanting.

The rooms are very spartan. I have been in hospital rooms which were cosier. A prison cell I can't vouch for but I know where I would place my money if bettin g on what was the most comfortable!

Firstly, the location is right next to the ring road and an an indusrial park. There is nowhere to park at the hotel so there is parking just behind Picadilly Station, which is a 10 minute walk away through the industrial area. This is very seedy to walk through at night I'm afraid.

The staff can not be faulted. They suggested we took an accessible room on the 6th floor to avoid traffic noise so they were more than helpful. However, the seal between the shower area and the rest of the bathroom was broken, thus flooding the rest of the bathroom. Secondly the noise from the air conditioning outside our room (so we couldn't just turn it off) was like water torture. Again the staff were excellent and they sent somebody up at 2.30am in the morning to try and sort it out and they must have done something as the noise abated.

However, the second night we stayed the noise was worse. We were quickly moved into another room down the corridor away from the noise, which was a family room. There was a wire loose under the window sill, damp marks on the ceiling and the shower did not have anywhere separate to stand and dry but led directly to an area where the hand basin was, so water was dripped on to the floor by the basin. Furthermore, if we hadn't had been a couple but a family, there was a privacy issue as the shower was visible from the room with just a half frosted door to screen you.

If you want/need budget I suggest the youth hostel in the centre, not here. Good staff, pity about the rest.

Room Tip: Family rooms with a shower have a privacy issue.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Martyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Dumont_6943, Manager at Hotel ibis budget Manchester Centre Pollard Street, responded to this review, April 30, 2014
I am sorry to hear the Ibis Budget package was not to your taste.
There is a pay and display car park behind the apartments directly opposite the hotel, that charges £3 for 24 hours and is only a few minutes walk away.

It is disapponting to hear you encountered a few maintenance issues during your stay; however I'm pleased you were impressed with the service you received from the team throughout your stay.

Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poznan, Poland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 8, 2014

Clean rooms, good food for good price. Not so far from the city center.
Proffesional service and very nice lady in the recpecion. I would recomend this place for everybody who is on the buissnes trip .

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MegPaulL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederic_Dumont_6943, Manager at Hotel ibis budget Manchester Centre Pollard Street, responded to this review, April 28, 2014
Thank you for your kind comments; I'm thrilled you were impressed with the service you received and would recommend us to others.

We hope to be able to welcome you back again soon.

Kind regards,
Frederic Dumont
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis budget Manchester Centre Pollard Street

Property: Hotel ibis budget Manchester Centre Pollard Street
Address: 2 Pollard Street, Manchester M4 7DS, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #61 of 115 Hotels in Manchester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel ibis budget Manchester Centre Pollard Street 2*
Number of rooms: 150
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