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“Excellent base for city break”

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Premier Inn Manchester City Centre (Piccadilly) Hotel
Ranked #12 of 119 Hotels in Manchester
Certificate of Excellence
Reviewed November 25, 2013

We spent 2 nights here recently whilst ona short trip to see a football match in Liverpool. We chose the hotel because of its proximity to the railway station and it proved an excellent choice in terms of location. We were close to shops and restaurants and also, of course, to the trains.

The hotel itself was clean and modern and the staff were helpful. The only niggle I would have is that we didn't have enough towels for both of us. It wasn't a problem in itself but it seemed that the only way to contact reception was by calling a number that charged 10p per minute. We went downstairs instead but I don't see why calls like this should be chargeable.

Apart from that very slight glitch we had an enjoyable stay and would use the hotel again although I probably wouldn't be keen on walking there alone after dark as a female as the surrounding roads seemed rather poorly lit.

  • Stayed: November 2013, traveled as a couple
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Thank GuernseyCatlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded November 28, 2013

Thank you for your recent feedback through trip advisor, it was fantastic to see you enjoyed your stay with and the location was suited to the needs of your trip in Manchester.

Our phones in the hotel have just gone through a new upload on software to be only used as internal calls which are free of charge. So apologises that your phone seem to have an error on it. I will certainly investigate this so it does not interfere with any future stays.

I hope you come to visit Manchester soon and choose us as your base to stay!

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2,090 - 2,096 of 2,550 reviews

Reviewed November 23, 2013

An excellent one night weekend stay in a very comfortable, quiet hotel. Excellent location (very close to Piccadilly Station) very convenient for Manchester centre, Northern Quarter etc. The room was clean bed very comfortable. Friendly welcome at check-in.
We also were on the top floor and had an excellent view as well.

  • Stayed: November 2013, traveled as a couple
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1  Thank Jonhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded November 28, 2013

Lovely to see your comments on trip advisor after your recent stay with us and our hotel location suited the needs of your stay.

Thank you so much for your feedback and hope to see you in Manchester again soon.

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Reviewed November 21, 2013

We found the hotel excellent ,clean and ever so friendly...The food was also excellent both dinner and breakfast .
After checkout they also have a scheme for minding your luggage whilst you go out and shop.

  • Stayed: November 2013, traveled as a couple
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Thank Christa41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded November 28, 2013

Thank you so much for your recent review on the hotel. It is fantastic to see such kind words on the hotel as it really is empowering to the team that work so hard to ensure you have a great night sleep and stay in Manchester.

It will be with pleasure that I Pass your comments onto the team and look forward to seeing you on any future trip to Manchester!

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Reviewed November 20, 2013

This hotel could not be any handier to the train station & the trains to the airport are frequent & fast.
The hotel is new & is typical of most Premier Inn's - clean, modern & affordable.
The staff were friendly & helpful with local knowledge.- BUT:

Our room was a family room which we needed a double bed & 2 singles. One of the 'single' beds was not a bed, it has as hard as a board & appeared to be a board :/
My son had a very uncomfortable night & his back was not in good shape afterwards. We were disappointed as it's the 1st time we weren't able to have a comfortable stay.
Premier Inn is ok for a double or twin room but for a family room we would not return here again.
You book a hotel room to get a bed for the night & when one isn't provided then I'm not sure what the point in staying here is.

  • Stayed: October 2013, traveled with family
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1  Thank MaryK-NI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded November 21, 2013

Firstly, thank you for taking the time to write your thoughts. Feedback is always welcomed and actioned upon whether good or not so good.

As you say we are handy for guests travelling by train, we are just 5 minutes walk from Manchesters busiest station!

Our team pride themselves on there local knowledge, and put the guest at the heart of everything they do.

I sincerely apologise for the standard of your sons bed. I will immediately consult with the housekeeping team to enquire about these particular beds, I will feedback any findings to our supply chain and head office. I truly hope your son is feeling better..

Once again I do apologise for the bed, and I will strive to ensure this does not happen again.

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Reviewed November 19, 2013 via mobile

Stayed one night whilst visiting the Christmas Markets. As soon as we walked in the staff made us feel welcome. They offered breakfast and dinner but there was no pressure sale when we said no thanks. The security of the building was good and made us feel safe. Overall presentation and cleanliness of the hotel in general and the room was very good. Its a short walk to the Tariff Street car park but that is no major issue. You can get your ticket discounted at reception. I won't hesitate to stay here again next time I am in Manchester

Stayed: November 2013, traveled with friends
Thank monty831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded November 21, 2013

Thanks for the excellent review of our hotel.

Its a pleasure to receive feedback such as this, but even more of a pleasure delivering it to the team, who strive for perfection and put you, the guest at the heart of everything they do.

It would be great to see you again next time your in Manchester!

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Reviewed November 19, 2013

We stayed here on the 15th November, we were flooded out of the MEN/Printwork Premier Inn, and were moved to this hotel. We arrived bedraggled after midnight, and the welcome and attention we received from the staff was fantastic. The Hotel is excellent, the room we had was lovely, it was quiet and it was a haven from the previous Premier Inn. The breakfast in the morning was great, and we will in future book at this hotel when attending concerts in Manchester.

  • Stayed: November 2013, traveled as a couple
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Thank Neil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded November 21, 2013

Firstly thank you for taking the time out to write such an amazing review of our hotel!

The team and myself realy do put the guests at the heart of everything we do, and we do it to wow guests such as yourself. This feedback will delight the guys in all departments, and we all will look forward to seeing you again on any return visit to Manchester for concerts or otherwise.

Thanks again..

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Reviewed November 19, 2013 via mobile

Great hotel right in the heart of manchester,staff very helpful rooms spotless.nice bar and great bar food.will b back for sure,stayed for two nights and had two rooms booked and can not say anything bad about this hotel a gem in the heart of manchester

Stayed: November 2013
Thank docdamien1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded November 21, 2013

Thank you for the fantasic review of our hotel!

The team in all departments really strive to do anything they can for the guests, and they do it for feedback such as this, it will be a pleasure delivering it to them, specifically the house keeping team and the restaurant/bar team.

Thanks again for taking the time to review our hotel, and we look forward to seeing you next time your in Manchester!

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Additional Information about Premier Inn Manchester City Centre (Piccadilly) Hotel

Address: 72 Dale Street, Manchester M1 2HR, England
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Restaurant
Hotel Style:
Ranked #12 of 119 Hotels in Manchester
Price Range: $74 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Manchester City Centre (Piccadilly) Hotel 3*
Number of rooms: 193
Official Description (provided by the hotel):
Just a short wheelie-suitcase trundle from Manchester's main transport hub, Premier Inn Manchester City Centre (Picadilly) brags a whole floor of meeting and conference facilities, puts you in prime position whether you're seeing the sights or visiting for business. Explore the bars and restaurants of Canal Street and the Northern Quarter. Catch the big live events at the Arena, Old Trafford or Etihad Stadium. Seek out the season's must-haves in the Arndale Centre. Then nip back to enjoy a great night's rest with our contemporary restaurant, spacious rooms and huge, comfy beds. ... more   less 
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