Myself and 2 friends booked a spa day through Living Social including 2 treatments I use the term day in the loosest sense of the world as they do not have the facilities to support anyone being there for a full day. Starting with the facilities this is not a spa it is a hotel gym and pool with a treatment room 2 sunloungers for everyone to use seeing as there was 3 of us we were already a bt stuck if we wanted to sit down and there were then obviously other users there. The steam room was out of order and we werent told that when we booked in and we were also charged a £10 supplement to use the offer at a weekend and this hadnt been advised when we booked. We arrived 20 minutes before our first treatment it took so long to get booked in that we were nearly at tretment time by the time we got to the changing rooms. The receptionist was very bossy trying to hurry us into the room as I explained I wanted to get changed into my bikini as didnt want to have a massage in my jeans! Had to go back to ask for a towel was told very rudely 'robes are not provided as part of the offer' and the toilets had no toilet paer in them.
Treatments were basic. the facial i hate I came out with full mascara left on and cleaneser and scrub not washed off properly. I had paid £10 for an eye treament which involved rubbing somethig that smelt like vicks into my eye leaving for a minute and failing to wash off propely! my skin felt tacky and like it needed a clean after and also the traetments did not last an hour. facilities wise the staff allshare the same very small chagning room with guests which doesnt seem very professional and a window had smashed in the hlilton so there was broken glass lying over the roof of the pool. In summary no value for money, rubbish service and treatments avoid at all costs! I thnk the fact that the Spa have never responded to negative comments on here speaks volumes!!!!
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