This place is so quirky and quaint it offers a brilliant, relaxed atmosphere. The staff all have a warm and pleasant manner and make you feel very welcome. The gin cocktails are amazing (I would recommend the cherry kiss and vimto smile). The food was also lovely I had the crab starter and my mother in law and partner also had the croquettes. The main was also delicious, simple yet flavoursome sausage and mash, an the portion was plenty big enough which gave excellent value for money!
My only downside is the service. I know I have previously mentioned how warm and friendly the staff are, but, they aren't very fast to serve. We had made a waiter aware we were ready to order and he left us for 20 minutes. My father in law had to go to the bar and ask for a waiter to see to us. When a waitress finally come over (petite long dark hair in a crimped style who was lovely) made us aware that the waiter had forgotten about us. The place was hardly busy with approximately 5 tables in including ourselves. When we made the reservation we were made aware that we had to be done in an hour in a half due to being so busy, which was fine as we were off to the theatre, but the service didn't represent this. We were constantly having to chase staff for simple things such as drinks missing from orders and waiting a long time for them, for simple things such as a glass of tap water. I understand it must have been difficult, as one guy was rushed off his feet making cocktails, but then all the other staff are stood around talking in the back room and not really serving customers, which coming from a customer service back ground is my pet hate as I think it portrays a bad image to customers. We then placed an order for a desert which we waited 45 minutes for which by this point we had been there for 2 and a half hours and were becoming bored of waiting and were getting close to the start time of the show we were off to see. At this point we then had to cancel the desert order because we had simply ran out of time and assumed service would have been quicker after being made aware of the time allocation on the table originally given. The waiter also agreed that the time we had waited for a desert was ridiculous and in a good will gesture knocked part of the drinks off the bill which was much appreciated but unfortunately doesn't make you forget about the length of time being left to wait.
Overall a lovely experience and would recommend it to anyone, they just seen to improve on simple service skills to enrich the customer experience, however I will be visiting again for the cocktails and the great atmosphere!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.