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“Three star at best”

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Radisson Blu Edwardian Manchester
Ranked #20 of 119 Hotels in Manchester
Certificate of Excellence
Reviewed June 7, 2009

Stayed in the Radisson Edwardian based on the reviews on Trip Adviser - which suggested that it was a great hotel. It was clean enough and the room was ok, but certainly nothing special, in fact fairly basic.

The main issue was the quality of the mattress, one of the worst we have slept on - or should that be "tried to sleep on". While we can accept that some people like soft mattresses I am sure no-one likes soft lumpy mattresses where you can feel all of the springs. When we complained in the morning the manager, who was very friendly and helpful, said that we should have said something the night before and they would have moved us to another room - obviously not something we wanted to do in the middle of the night. As compensation she said they would offer us a good deal the next time we stay there together with a complimentary upgrade, but we will not be staying there again.

Another issue was the shower. The showers in this hotel are wet room style, which is fine but as the drain in ours was slightly blocked the water didn't drain away very well and it ended up soaking the rest of the bathroom, including the mat - be warned.....don't leave anything on the floor outside the shower area.

The manager then offered us a complimentary breakfast, which we accepted. Other writers have commented about the poor standard of this and they are spot on, no-one was clearing the tables, the service was miserable, the juice wasn't fresh and the food was bland - not five star.

We have stayed in many, many hotels and this is nothing like a five star hotel, probably an average three star apart from it having leisure facilities............certainly not worth the money.

  • Stayed: May 2009, traveled on business
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2  Thank MidlandsFozzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenMiles, General Manager at Radisson Blu Edwardian Manchester, responded to this reviewResponded June 7, 2009

Dear reviewer.


Thank you taking the time to complete a review of your recent stay.

We are sorry that you did not ike our beds or enjoy your breakfast . Would you contact me directly so i can speak to you regarding these matters.
Stephen Miles.

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5,223 - 5,229 of 5,600 reviews

Reviewed June 5, 2009

Stayed here for my hens, perfect staff, rooms and location. They couldn't do enough for me. I would definitely stay again.

What an amazing hotel x

  • Stayed: May 2009
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Thank DublinBridezilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenMiles, General Manager at Radisson Blu Edwardian Manchester, responded to this reviewResponded June 6, 2009

We are delighted you enjoyed your hen party.

Thank you for you comments.
Stephen Miles

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Reviewed June 5, 2009

great location fab views from high rooms and v helpful staff

  • Stayed: May 2009, traveled on business
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Thank fmetzstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenMiles, General Manager at Radisson Blu Edwardian Manchester, responded to this reviewResponded June 9, 2009

We are delighted that you enjoyed your stay.

Stephen Miles

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Reviewed June 4, 2009

The hotel is centrally located never the less it is quiet at night but just a few hundred yards hits night life and on4e can find lots of restaurants. The rooms are very modern and stylish and the service is very good. But the most outstanding point is how clean the rooms are. Due to all that the value one gets for the price is very good. The only weak point is the service at the bar which could be a little bit friendlier

  • Stayed: May 2009, traveled on business
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Thank peterwhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenMiles, General Manager at Radisson Blu Edwardian Manchester, responded to this reviewResponded June 9, 2009

Many Thanks for you very kind comments.

Stephen Miles

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Reviewed June 2, 2009

Stayed at the Radisson Manchester for one evening on 31st may 2009. Excellent serive from reception staff, we arrived early so room not ready but no problems leaving luggage with conceirge. Excellent location meant retail therapy easily available.

Room still not available at 4pm, "servicing problem" sited as reason. Moved to alternative room without further delay. On arrival in room loud "air con" type noise from outside meant immediate return to reception where we recived apologies and accompanied to second room, which was superb and quiet. (Suggest light sleepers ask for room on GMex side of hotel - more likely to be quieter).

Liked the room very much, superb bed (2 singles togther, made as one double, meant stacks of room and comfort), en-suite with shower room and air con as standard. Usual TV, mini bar and tea making facilities.

Breakfast excellent following morning, superb choice and service. Lunch there later in day provided a very tough sirloin steak which was replaced without question and apologies received.


Amenities were very good, but due to our short stay were unable to use them all.

Best of all we liked the professionalism of staff, luxury standards and nothing we asked for was too much trouble. Some rooms can be noisy, so ask if you are a light sleeper.

Easy access to rail and bus services. Town centre and attractions a few minutes walk away.

  • Stayed: May 2009, traveled as a couple
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Thank AmadeusManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenMiles, General Manager at Radisson Blu Edwardian Manchester, responded to this reviewResponded June 4, 2009

Thank you for your very positive comments regarding your recent stay with us.

A point to note about your comments regarding the bed. The Double bed mattresses in all our rooms sit on a bed base which can fold. This may give the impression that it is two twin beds pushed together when infact they are not.
Stephen Miles

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Reviewed May 28, 2009

Booked this hotel a a surprise for my husband for our silver wedding and couldn`t have been happier with my choice . As a musician my husband used to play at the Free trade Hall and he was very interested to see the transformation into 5 star hotel. The general manager -Stephen Miles - gave us a fascinating book of the history of the FTH - which my husband really loved -and we were very impressed by the high quality and standard in the hotel .
All the staff were very friendly and helpful - we ate in the Opus One restaurant which was superb - the food was fantastic and there were a few little surprises given to us to celebrate our anniversary which we really appreciated .
The room was gorgeous and all fixtures and fittings were really beautiful .
All in all we had a brilliant night - we live in Manchester and this is a jewel - we will definitely be returning if only to eat in the Opus One.
Thanks to all at the hotel for a great stay

  • Stayed: May 2009, traveled as a couple
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Thank percussion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenMiles, General Manager at Radisson Blu Edwardian Manchester, responded to this reviewResponded May 29, 2009

Thank you for your very kind comments.

I am glad that you enjoyed your return to the Free Trade Hall.

Enjoy the book

Stephen Miles

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Reviewed May 24, 2009

My wife and I stay regularly in Manchester and we have stayed at many hotels, including the Midland Hotel, The Deansgate Hilton and Holiday Inn Crowne Plaza, trust me that the Radisson Edwardian beats them all by a mile ! The genuine friendliness and professiional service and attentiveness of all staff shines through from start to finish. We stayed on May 23rd for one night and it was an experience we can't wait to repeat, book this hotel and you will not be disappointed, forget the Deansgate Hilton or any other hotel in Manchester, most take your business for granted, the Radisson Edawardian genuinely appreciate your custom and all staff seriously enjoy making your stay a pleasure. We will be back very soon, can't wait!

  • Stayed: May 2009, traveled as a couple
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Thank Darran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenMiles, General Manager at Radisson Blu Edwardian Manchester, responded to this reviewResponded June 1, 2009

thank you so much for taking the time to complete the review of your recent stay.

we are most grateful
Stephen Miles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Edwardian Manchester

Address: Peter Street, Manchester M2 5GP, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manchester
#2 Spa Hotel in Manchester
#7 Romantic Hotel in Manchester
#7 Family Hotel in Manchester
#16 Luxury Hotel in Manchester
Price Range: $141 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Edwardian Manchester 5*
Number of rooms: 263
Official Description (provided by the hotel):
The award-winning Radisson Blu Edwardian Free Trade Hall Manchester features 263 bedrooms, in addition to a number of meeting and event rooms, within a luxury 5* gold award property. The hotel also caters to your every culinary need, from Steak & Lobster at Alto, to the glamorous Opus One Restaurant and Bar featuring the finest locally sourced British food. Sienna Spa & Health Club comes complete with swimming pool, Jacuzzi and steam/sauna. The hotel holds the Green Tourism Business Scheme Gold Award. Throughout the hotel is complimentary Wi-Fi. ... more   less 
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Also Known As:
Radisson Edwardian Manchester Hotel Manchester
Radisson Manchester
Manchester Radisson

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