I really don't know where to begin so I have cut and pasted my letter to both the travel company I booked through and Britannia Hotels themselves please feel free to peruse my photographs I'm sure you will be impressed !! We spoke to a local and a taxi driver who laughed when we said we were staying and said "we call it Fawlty Towers round here it needs a bomb under it to be honest its a disgrace to the area"
Here is a list of said complaints followed by the accompanying
photographs of our room on the 7th floor 708.
Immediately on arrival we noticed how the Reception was dirty, with
stained furniture especially the red chaise longue type seat
Seating by TV someones filthy muddy football boots sitting there next
to the so called Java coffee bar ??
Carpets and lift area the same, rubber flooring in lift bubbled up
some people tripped on it on 2 separate occasions.
Even when putting key card in door lock filthy.
The bathroom was clean
I checked the bed linen which was clean but the bed only had a thin
white quilt cover which when I got into bed that night I found was
ripped/torn. The bed consisted of 2 pvc brown bed bases (see
photograph) pushed together there was no valance or cover.
Carpet marked dirty and holes in it.
Scratched mismatched furniture with badly stained seat on armchair
Windows, net curtains and frames filthy with mould mildew and some
brown stains around( see photograph with the Warning sign on it)
Curtains with paint splashed up both of them
Dirty stains on wallpaper all around
Ripped wallpaper and other hanging off
Radiator on wall so thick with paint all cracked peeling and some left
on carpet.. again dirty as was the pipework and the thermostat covered
The light fitting and shade on the wall was loose
Then there was the "Evening meal "
Un- appealing to begin with we were advised" you can eat all you like" ....
Nothing looked freshly prepared
Hard frozen vegetables looked like they had just come out of freezer
and not cooked
Turkey curry consisted of squares of something apparently turkey
surrounded by orange water (A guest told us that the curry had been on
at least 3 times and looked like it was just put back out again
Salmon soaked in grease/oil
Ham and Beef like plastic with fat in it
Bread rolls hardly cooked
Salad bar cucumber, hard tasteless tomatoes white onion chopped and a
big bowl of white rice with a few peas in it
Pasta spirals with possibly tuna mayo in it.
A great big pyramid of beige coloured grease covered chicken
drumsticks which looked like they'd been there before
We had to get a taxi to Didsbury down the road where we bought a pub
meal so again more money spent on something that should have already
been addressed at hotel.I have since seen comments on Trip Advisor and
the like that " you will notice people ordering or bringing take away
food in even the hotel staff ie pizzas there were people entering with
boxes under their arm or the delivery man himself looking for the
people who had ordered.
Breakfast or rather ....might has well not bothered
Staff hadn't turned up so only option was toast and cereal
/apparently some croissants which we didn't see
Lots of the people were older and need breakfast in them to start
the day they had got up early as we were told 7.45 am to get this
offering !!Therefore we had to wait until 10am in Liverpool and go and buy a
toasted sandwich and coffee to eat
We did not expect a 4 star hotel at the prices but there
are basic needs here to be met it must be a health hazard.
- Official Description (provided by the hotel):
- Perfect for leisure and business travellers alike, The Britannia Manchester Airport Hotel is a modern hotel situated only 3 miles from Manchester Airport with a shuttle bus in operation 24 hours a day. ... more less
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- Also Known As:
- Britannia Airport Hotel, South Manchester Hotel Manchester