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“Worst ever”

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Britannia Airport Hotel
Ranked #92 of 116 Hotels in Manchester
Adelaide, Australia
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Worst ever”
1 of 5 bubbles Reviewed December 9, 2013

This place was dreadful, staff uninterested, manager rude, food ordinary, room terrible had to move in the middle of the night as lights went out. Roof leaked and floors dirty and smelly. Lift didn't work.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,290 reviews from our community

Traveler rating
    39
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    282
    219
    565
See reviews for
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed December 8, 2013 via mobile

This is the worst place I have ever stayed. To start with the transfers are not as advertised you have to pay £6 each way. The rooms are very basic, the staff are rude, and the receptionist was chewing chewing gum!!! Disgusting...

The best part was leaving...never to return.

Stayed December 2013, traveled as a couple
Helpful?
4 Thank Cmcdonald81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egypt
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed December 7, 2013

We have stayed at this hotel on many occasions during the last few years but I am sorry to say we would not even give it a second thought in the future.We booked an overnight stay on the 13th of September with 22 nights parking while we holidayed in Turkey.On our return in the early hours of Sunday 6th October to our horror we found that the passenger window had been smashed and our sat nav plus a number of CDs had been stolen and our rear window wiper had been ripped off.When I informed the hotel reception what had happened they did say they were made aware of the incident earlier that day but to my amazement they had not informed the police.We tried a number of times to contact the police without success before leaving the hotel to start our 260 mile journey back to Scotland minus the passenger window.The hotel staff said that the hotel manager would make contact with us when he returned to work on Monday 7th but to date I am still waiting.I sent the customer services dept an email and received a reply stating that the general manager or one of his staff would reply to my complaint in writing within 28 days and to date I still await a reply.I have since sent a further email to customer services and again got the same reply as I did to the first.The repairs to my car cost me in the region of 200 pound.I thought I had paid for secure parking but it turns out the the hotels parking is not as secure as you think

  • Stayed September 2013, traveled as a couple
    • Service
Helpful?
2 Thank EgyptHotsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horwich, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed December 5, 2013

Our flight was canceled & easy jet arranged for us to stay here... I guess when you take a budget airline, you have to take what I get, but as my beautiful German hotel room goes unused tonight, I'm stuck in a place with a spluge spot on the bedspread!! The food reminds me of an old folk's home cafeteria, at least that's what the whole place reeks of... Hopefully the rest of this holiday is better; it can't get much worse!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Meaganbrittany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed December 3, 2013

Carpet so worn out could see underlay. Room smelt. Enamel coming off bath.dangerous car parking area. Not safe.,
Arrived at 11p.m. Left at 4 a.m. So no time to complain at hotel. Not AT ALL as advertised.
Do not stay here.

Room Tip: Don't bother.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Triggerina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Withernsea, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed December 1, 2013

Arrived at this hotel after nearly a twenty four hour flight from Sydney, got to our room and the carpet was dirty and sticky, went to run a bath and the cold tap did not work, went to complain at reception and to their credit they did give us another room straight away but was the last thing we wanted was to move as we were tired, the replacement room looked clean on first inspection but then we found hairs in the bathroom, lots of dirty marks on the walls, the slots for the sliding windows were dirty, even the leaflet saying hotel facilities had dust and bits inside, but we did not want to move again, it was better than the first one and the bed linen was clean

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed November 24, 2013

I booked a weekend trip away with a well known coach firm but on booking the hotel was to "be confirmed". When my tickets arrived and I saw it was the Britannia Airport I googled the hotel and was alarmed to read all the bad reviews. I rang the coach tour operator and they assured me they had used the hotel many times before but to reassure me they would request a "nice room" for me and my husband.
We were allocated room 404 and if that was a "nice room" I dread to think what our original room would have been like.
The room stank of stale cigarette smoke and the smoke detector was covered with a plastic bag and there were cigarette butts all over the window sill so people had obviously been smoking in the room. The bed was full of hairs and the bedding and towels were stained. Under the dressing table there were hair clips all over the carpet. In one corner there was discarded clothing tags behind a chair and the chair upholstery was so filthy you wouldn't dare sit in the chair. In another corner there was 3 half chewed boiled sweets stuck to the carpet so it was obvious the room hadn't seen a hoover in a long time. The room was quite cold as the windows had been left open and the radiator didn't work. Overall it was a very grotty room and spoilt our weekend away. I will not be returning to this hotel and would warn people to steer clear!!!!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajc64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Britannia Airport Hotel

Property: Britannia Airport Hotel
Address: Palatine Road | Northenden, Manchester M22 4FH, England (Formerly Britannia Airport Hotel, South Manchester)
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #92 of 116 Hotels in Manchester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Airport Hotel 3*
Number of rooms: 212
Official Description (provided by the hotel):
Perfect for leisure and business travellers alike, The Britannia Manchester Airport Hotel is a modern hotel situated only 3 miles from Manchester Airport with a shuttle bus in operation 24 hours a day. ... more   less 
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Also Known As:
Britannia Airport Hotel, South Manchester Hotel Manchester

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