Went during the Feb halfterm (3 adults, 3 kids). Yes it was extremely busy and we had to take a ticket and wait approx. 30mins just to get in but once in it wasn't too over crowded for the kids to enjoy themselves (getting a table to sit at was a little harder though!).
Lots for the kids to do, disappointing that the zip wire was already booked up so our kids could not have a go but nothing we could do about that (they seem to only operate once per hour so that could definitely be improved upon)
Food is extremely fresh and not too over priced BUT we were were advised upto 40mins wait which we agreed to but it took an hours. This really is unacceptable but not much you can do to be honest once you have paid, Next time we would not bother and eat after our time was up!.
Kids had a good time and we would return again (maybe not at halfterm though!)
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