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“Excellent for small & big kids alike (long wait for food!)”
Review of Play Factore

Play Factore
Ranked #28 of 63 Fun & Games in Manchester
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Play Factore is the UK's leading indoor family entertainment arena. The state of the art arena houses the largest play frame in the UK along with a host of other unique attractions that are second to none. Based in Manchester next to the Intu Trafford Centre and underneath the Chill Factore, Play Factore provides a complete day out for families shopping in the area and children eager for entertainment.
Reviewed February 24, 2014

Went during the Feb halfterm (3 adults, 3 kids). Yes it was extremely busy and we had to take a ticket and wait approx. 30mins just to get in but once in it wasn't too over crowded for the kids to enjoy themselves (getting a table to sit at was a little harder though!).

Lots for the kids to do, disappointing that the zip wire was already booked up so our kids could not have a go but nothing we could do about that (they seem to only operate once per hour so that could definitely be improved upon)

Food is extremely fresh and not too over priced BUT we were were advised upto 40mins wait which we agreed to but it took an hours. This really is unacceptable but not much you can do to be honest once you have paid, Next time we would not bother and eat after our time was up!.

Kids had a good time and we would return again (maybe not at halfterm though!)

Thank ruth d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"go karts"
in 76 reviews
"laser tag"
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"zip wire"
in 114 reviews
"big red slide"
in 32 reviews
"toddler area"
in 29 reviews
"off peak"
in 23 reviews
"sensory room"
in 13 reviews
"chill factor"
in 9 reviews
"lazer quest"
in 7 reviews
"football pitch"
in 6 reviews
"entry price"
in 10 reviews
"school holidays"
in 20 reviews
"all ages"
in 30 reviews
"year olds"
in 11 reviews
"half term"
in 12 reviews
"great for kids"
in 6 reviews
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409 - 413 of 532 reviews

Reviewed February 23, 2014

What an awful experience all round.

Please please take my advice and avoid!

For a family day out this is not the place for you, ridiculously overpriced and you are overcharged for absolutely everything. I'm just surprised they don't charge you to go to the toilet!

Staff are very rude. I've never been to a family place and been spoken to or treated the way they treat people and kids... It's disgusting ! No customer service.

Food is overpriced and party food is classed as 2 slices of pizza each.. Rip off.

Not enough parking.

We Will definitely not be returning, nor will a lot of my friends due to there bad experiences.

8  Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014 via mobile

Where do I start it is so expensive we had an 8 year old party here the kids loved it. as for the staff customer service skills was non existence the way we was spoken to was disgusting avoid for disappointment and save your money take you kids somewhere else

8  Thank Vianos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2014 via mobile

Please, please, please, do not waste your money on this attraction.

The facilities are good and can be quite enjoyable however, after handing over so much cash, I do expect some customer service satisfaction.

I am angered that a place as large as this can treat customers so poorly!

7  Thank Marcsammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 19, 2014 via mobile

After the initial shock at the extortionate prices we felt we could be amazed no more. We were wrong, after reporting an attack of one lad by two other children which was witnessed by multiple parents the staff let the bullies back onto the play area before the victim had even stopped crying.
After this we say two more brawls in the centre in our two and a half hours on site.

Oh and by the way, the wifi didn't work throughout even though staff said they would reset it...

On the whole the facility is great but it is let down by operational and safeguarding weakness.

5  Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlayFactore, Manager at Play Factore, responded to this reviewResponded February 21, 2014

Dear Dave A,

Please see below Play Factore policies on 'bullying' and supervision of children. These policies are visible on the Play Factore website and also within Play Factore itself. Play Factore do in no way condone bullying of any form and are not 'bully friendly':-

1. Play Factore staff are responsible for the monitoring and usage of the equipment. Supervision of children is the responsibility of the parent/guardian.

2. The staff here at Play Factore do their best to make sure each and every customer who enters the Play Factore premises has a safe, happy and fun visit. Play Factore does not accept any form of abuse towards their staff or customers alike.
We will give our full support to anyone who is the victim of abuse of any form at Play Factore. Anyone who is deemed to be abusive to our staff will be
removed from the Play Factore premises and banned from visiting again.

We are a family play centre whose highest priority is the health, happiness and safety of its visitors.

Kind Regards,
Play Factore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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