Arrived at the hotel to discover the entrance lurked up an alleyway, blocked by maintenance works. There was a pungent, repulsive smell of urine on the lead up to the entrance so we were put off straight away. Buzzer system to gain entrance to the building, we were then greeted by an old stair case with poor old-fashioned decor. Greeted at reception by two men, neither introduced themselves, and were given the key to our room & directions - there was an old musty smell hanging around the entire building. The stair case was covered in mould & mildew and the wall paper was hanging off of the walls.
On gaining entry to the room, we discovered a poorly decorated tiny bedroom with a cheap double bed & sink in the corner, with the curtains closed. On opening the curtains we discovered 2x 2litre bottles of juice, half consumed which clearly belonged to the previous customers on the window sill. The window was open, letting in the putrid smell of urine from below and the paint on the window surrounds was peeling off. This theme continued throughout the room and in the communal toilet and shower area.
Naturally, due to the dishevelled appearance of the hotel & what we had found on entry to the room we pulled back to duvet only to discover that dirty, stained, used sheets remained on the bed. The room also failed to provide towels. The carpets were stained and filthy also.
We ventured back to the 'reception' area to complain & were provided with an apology & a promise that amendments would be made before our return after the concert that evening.
After our concert in the evening, we returned to the hotel to a poorly lit hallway & room to find that the bed sheets had been changed, thankfully. However our sleep was awful due to the lack of comfort provided by the bed and the noise of the work men outside at 7.30am. I can honestly say I felt scared to sleep as it felt like something from a horror movie and the poor lock on the door provided next to no feeling of security.
In the morning, we decided not to even bother showering as we felt we would come out of the shower dirtier than we went in. There was also smears of excrement on the toilet walls which I consider to be absolutely unacceptable.
I realise that this was a cheap stay for a hotel in Manchester, but surely there should be some form of hygiene standard provided? In my opinion cleanliness should cost nothing. I would recommend that every one should avoid this hotel at all costs, it's a health hazard.
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- Also Known As:
- Merchants Hotel Manchester