My husband and I decided to take a trip to Manchester for the weekend. After seeing the reviews I was worried about the hotel so called the staff who advised that the reviews were wrong and it was a clean and new refurbished hotel. Of course I was lied to. The hotel was DISGUSTING!!! It smelt, the walls were filthy, the staff were rude and smelt. Then we entered the room....the window and curtains would not close, the ceiling and walls were falling apart, the bed was broken! Now the toilet and bathroom were even worse. After going down the hall and finding an open cupboard where the spare duvets and pillows were stored, which were covered in black mould, my husband and I swiftly left. After asking for a refund (we had been in the hotel for no more than 10 minutes) we were shouted at my the staff and lied to on several occasions. We spent a fair a bit of money on this hotel - it ruined our weekend and I feel conned. I am not normally a person to complain. So please take this as a warning....do not book this hotel!!!
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- Also Known As:
- Merchants Hotel Manchester