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“Nice hotel, but some problems with "details"”

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Novotel Manchester Centre
Ranked #40 of 119 Hotels in Manchester
GreenLeadersBronze level
Reviewed October 3, 2012

Hotel has feeling like a 5 stars but there were couple of small things that didn't work.
Extra bed was not straight (another end was higher than other), bathtub drain cork was "stuck" and we removed it by our selves.

  • Stayed: September 2012, traveled with friends
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Thank Timo1976_Fin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iain2, General Manager at Novotel Manchester Centre, responded to this reviewResponded October 11, 2012

I was sorry you encountered a few problems during your stay and I have taken the opportunity to discuss these issues with my team. Be reassured we welcome your feedback. I do hope we will be able to welcome you to our hotel once again. Kind Regards Iain Black

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1,059 - 1,065 of 1,597 reviews

Reviewed October 1, 2012

Close to Manchester Piccadilly, China Town, the tram network and the city centre.
This hotel has been refurbished since my last visit in 2009. It now has a really contemporary look.
Good breakfast really nice bar.

Room Tip: In a quiet area, rooms at the back are probably the quietest
  • Stayed: September 2012, traveled on business
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Thank Mr_Pablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iain2, General Manager at Novotel Manchester Centre, responded to this reviewResponded October 11, 2012

I was pleased to read that you enjoyed your stay here at the Novotel. Hope to welcome you back in the near future. Kind regards Iain black

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Reviewed September 20, 2012

I was in Manchester to watch the worlds most wonderful football team..thats City not not the other mob..On to the review..the Hotel is centrally located..the rooms are small but so are most of the newly constucted/refurbished hotels these days ..so no change there..As with most Novatels the food is good..in this case very good so no complaints there..

The Novotel/Pullman chain has been splashing a great deal of money lately on revamping ..I am not sure it is well spent..Three large Televisions in one bar/dining area spaced around seven feet apart appears to be overkill to me..even if they were showing Chelsea getting thrashed by Athletico Madrid..I would recommend this place for a short stay..

  • Stayed: September 2012, traveled as a couple
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Thank avalonsilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iain2, General Manager at Novotel Manchester Centre, responded to this reviewResponded October 11, 2012

Thank you for your feedback following your stay at Novotel Manchester Centre. We look forward to welcoming you once again in the future. Kind regards Iain Black

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Reviewed September 13, 2012 via mobile

Stayed for 3 nights for work. Friendly welcome, room ok, king bed could do with new mattress. Room on 1st floor very noisy with window open room over some sort of cooling system so continuous general drone, plus temporary sewer work that started early . However inside it was dry quiet, couldn't hear anything from other rooms despite being fully booked. Breakfast was included in room rate and very good selection that was always topped up by attentive polite staff. I don't think I would pay £13.95 for it though. Nice powerful shower and decent bathroom. Overall ok but nothing special. Good for the price and central location.

  • Stayed: September 2012
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Thank Patsyfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded September 15, 2012

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us. I hope we can be part of your future travel plans. Kind regards, Iain Black

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Reviewed September 12, 2012

This was never my 1st choice hotel in Manchester but after this visit, it has moved way down the list!

When I checked in and went to my allocated room, I found that it was already occupied. There was nobody in the room, but there was a bag and clothes hung up with the bed obviously having been used.

After I was given another room (upgraded to a superior room), I called reception to ask about internet access as I had been told it was free. The receptionist said that there was no Wifi, but if I used the cable, it would be free, although I had to sign up for a deal, but this would be refunded at checkout. However, I couldn't connect, so I rang again and got a different person, who told me that the internet wasn't working but the Wifi was OK!

When I asked if that was free also, he informed me that there was no free internet in the hotel, except for Executive rooms! It would cost 8 euros for 24 hours. I declined and used my mobile broadband dongle!

  • Stayed: September 2012, traveled on business
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1  Thank EastYorksAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded September 15, 2012

Many thanks for letting us know your thoughts, and rest assured we will look into this matter. Contact me at any time on h3145-gm@accor.com if you’d like to discuss things further. With kind regards, Iain Black

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Reviewed September 6, 2012

We booked a family room, which turned out to be a standard double room with a sofa bed - it would have been a small room for the two of us, and was definitely very, very cramped for four. I asked if we could move, but was told all the rooms were the same size. Staff were very friendly and helpful, breakfast was fine, location is pretty good too, but the size of the room would definitely put us off staying here again, I'm afraid.

  • Stayed: August 2012, traveled with friends
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Thank gmpp17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded September 15, 2012

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Novotel Manchester Centre. I hope we can be part of your future travel plans. Kind regards, Iain black

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Reviewed September 4, 2012

Usual Novotel standard - comfortable and clean - breakfast good. What I really like about staying here is the location - it's perfect - close to Chinatown, bars and restaurants, but still in a quiet enough location for the evening. Would definitley stay here again.

  • Stayed: August 2012, traveled as a couple
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Thank AnnieM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded September 15, 2012

Thanks for your review. I’m glad you had a good stay with us at Novotel Manchester Centre and I hope to see you on your next trip. Kind regards, Iain Black

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Additional Information about Novotel Manchester Centre

Address: 21 Dickinson Street, Manchester M1 4LX, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Manchester
#22 Luxury Hotel in Manchester
#25 Business Hotel in Manchester
#31 Romantic Hotel in Manchester
#44 Family Hotel in Manchester
Price Range: $105 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Manchester Centre 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Novotel Manchester Centre is an AA 4 star hotel in an ideal location for business travellers, just 3 minutes walk from the Conference Quarter and the Central Business Core of Manchester. Take a break at the Novotel and explore the surrounding Chinatown area, visit Old Trafford (the home of Manchester United FC) and discover designer shops, nightlife and local attractions. eXchange Food and Drink Lounge is the place to kick back relax and unwind after a busy day. 24 hour room service, gym, sauna, steam room and seven meeting rooms for up to 90 people. ... more   less 
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Also Known As:
Novotel Manchester Centre Hotel Manchester
Accor Manchester Centre
Manchester Novotel

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