My friend bought a spa package as a birthday gift which allowed us both two 40 minute treatments and a day at the spa for £65. We were really looking forward to it and the spa website gave us the impression we could spend the day using their pool and sauna facilities and get lunch there too.
Unfortunately, we got stuck in very bad traffic and arrived at the spa 20 minutes late. Whilst we were stuck in traffic, my friend phoned the spa twice to inform them we were stuck in traffic and that we would try to get there as quickly as possible. The receptionist provided my friend with an alternative postcode to the one I was using which directed us to the MEN Arena / Manchester Victoria station and delayed us further in getting to the spa.
On arrival, there were 5 members of staff stood at reception but we were informed that because we were late, we could only have one 20 minute treatment or two 10 minute treatments. I was extremely disappointed and did not feel the staff were particularly friendly or accommodating, bearing in mind I had left plenty of time to get there and the traffic was out of my control. We opted for a 20 minute hot stone massage which was very good, however as soon as the massage finished we were told to put on our dressing gowns and get out the room as quickly as possible... hardly a relaxing experience!
We then made our way to the pool area, which was freezing. A member of staff brought us a tea/coffee in a paper cup and we were left to use the pool and sauna / steam room for the afternoon. We went back to reception and asked if we were able to purchase a further treatment such as a facial or even having our nails painted (as the voucher gave us a 25% discount off all other treatments), but we were told that they were busy and couldn't offer any further treatments, despite there being 2 members of staff on reception and 2 stood at the nail bar. There was no cafe at the spa and no facilities to get lunch unless we got showered and dressed and made our way upstairs to the hotel. We therefore decided to leave after an hour or so by the pool.
As we left the spa, a female member of staff on reception took our towels and said nothing further. Another member of staff made the effort to ask if we had enjoyed our spa experience and I explained that we were disappointed that we had been penalised for getting stuck in traffic and that they had only been able to offer us a 20 minute massage. The female member of staff sniggered and did not apologise or thank us for coming to the spa.
To make things worse, since my visit to the spa I have received two letters from Manchester City Council stating that I am to pay fines of £100 for parking in the spa car park. I have spoken with the spa twice and understand that this happens often and they can cancel the fine. In conclusion, a very stressful experience and not one that I would want to repeat!
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