Staying in Manchester for a few days, we came across this resturant by chance while looking for a place to eat one evening. Having read the menu in the window we decided to eat here.
Throughout our meal, we were served by at least 4 different waiters, and it all seemed quite disorganised e.g. one waiter took our drinks order then another one came to take it again. Surely it would be better to allocate one waiter per table? The waiter told us of the two specials for the day, which were so long and poncy sounding he had trouble remembering them. Usually I like to start with soup, but the soup of the day was white onion, which to me sounds disgusting! But each to their own.
Our starter of portobello mushrooms was amazing - they were gorgeous and one of the best things I've ever tasted in a resturant! My partner had chicken wings which were served with a shot of alcohol, which he asked not to be served as he wasn't drinking.
So I had high hopes for the main course, which was roasted butternut squash with rice and cajun style vegetables. It was all well cooked but there just wasn't enough rice or vegetables! There was about a 3 teaspoons or rice and 3 teeny tiny piles of vegetable, which was a shame as they tasted great. For a cost of about £12 I expected more - I wasn't even full after! Plus it took ages to come!
My partner had a steak, which he enjoyed even though it didn't come with the sauce he ordered. There was no offer of any salt, pepper or condiments. Neither was there an offer of more drinks, neither did any of the staff who walked past our table at any point during the evening ask if everything was ok. I think the staff could do with a little more customer service training!
We had some problems with the bill, as they had charged for the sauce that hadn't been served, and they had put the next table's drinks order onto our bill! We also thought it a little unfair that they did not offer to reduce the price of the chicken wing starter bearing in mind we didn't have the most expensive alcohol part! Not essential I know, but a gesture of goodwill that would have been appreciated... Although it may be their 'thing' to memorise orders and not write them down, perhaps it would be an idea to rethink this in order to not make these mistakes with the bill again. We spent just over £40 for two courses each and no alcohol.
Overall, the food and service were ok, but we would have prefered to have been served by 1 or 2 waiters, not each of them in turn! I really think this resturant needs to work out whether it wants to be posh, as suggested by the presentation of the food (big plate, little bit of food in the middle) or not, as suggested by the early meal deal, the lack of decent service etc. It is only when they have worked this out that they will be able to attract the kind of diners that will appreciate eating here otherwise, like us, they will expect a lot and end up leaving disappointed.
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