We were a group of 6 girls that went here on a Saturday evening for a birthday celebration.
We had booked our table 2 - 3 weeks in advance for 8.30. When we arrived we were asked to get a drink at the bar as our table wasnt ready. It started to approach 9 o'clock and it was quite clear there were no tables free for us. When I asked how much longer we could expect to wait our waitor was unbelievably rude....he said it was not his fault that our table was not ready and there was nothing he could do about it! When I asked to speak to his manager he said "I dont know why she'll only tell you the same thing"!!
When I did speak to the manager she was at least apologetic and did attempt to make us a table however this was in a space clearly too small for a table of six and the waitors were having to squeeze past us every two minutes which was extremely annoying. We were finally seated on this make shift table at about 9.20, 50 minutes late. Once we ordered we were told "we can move if we want" which of course we did but this was very disruptive to our evening.
Luckily for everyone else their food was nice but my salad was very disapointing. As soon as we finished we couldnt get out of there fast enough and although there was a discount on our bill (rightly so) not one person came over to apologise for the inconvienience and check that everything had been ok for us. It doesnt cost anything to say sorry!
Despite the food being ok and the restaurant being nice I doubt any of us will return and I certainly will not. The staff are not only extremely rude but are clearly incompetent at dealing with any sort of disatisfaction from customers.
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