I have stayed here several times. It is a functional, clean hotel with very small rooms in a handy location which, providing it is quite cheap, can be a good option for nights out in Manchester.
However, they let me down badly recently - I asked for a twin room for my friend and I and when I got there none was available, only doubles. I had a long discussion with reception who told me that my request was not relevant because it was "subject to availability". Since I had booked 6 weeks in advance and specifically made that request (because we were friends sharing, not a couple) I thought that was unacceptable. They claim none were available even when I booked but since they had my contact details I think it is awful customer service not to have at least informed me in advance.
They refused to accept this was their mistake and correct it by giving us a second room to avoid us sharing - wanting to charge me £89 for the only single room left.
Essentially their attitude was that the hotel would be full anyway so decent customer service was unnecessary. I do not feel I could trust them again.
As I was going out another couple were arguing in reception about a booking error.
- Official Description (provided by the hotel):
- The Pendulum Hotel Manchester City & Manchester Conference Centre is a fantastic 3*Hotel and Conference Centre, offering a perfect base for your city visit. The hotel is just 5 minutes' walk from Manchester Piccadilly Station for trains, trams and a free bus service across the city. The Hotel is also located 15 minutes' drive from Manchester International Airport. The hotel is conveniently located in one of the city's most fashionable areas for clubs and culture, within easy reach of the best bars, pubs, theatres, exhibitions and concerts, as well as Manchester City and Manchester United Football Clubs. The hotels facilities are impressive with The Conservatory Bar & Courtyard, The Hub Bistro and Coffee Bean Cafe serving meals and drinks throughout the day, alongside 24 Hour Room Service. The Pendulum Hotel is home to state-of-the-art business facilities courtesy of The Manchester Conference Centre... Making the Pendulum Hotel unique amongst other Manchester Hotels. This friendly and flexible 3* Hotel offers so much more, with drinks offers, meal deals and events taking place throughout year. There is never a dull moment, or you can find some peace in this busy city and relax overlooking our leafy courtyard. ... more less
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- Also Known As:
- Days Hotel Manchester
- Days Inn Manchester