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Manchester Marriott Victoria & Albert Hotel
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Reviews (1,962)
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All reviewswooden beamsconverted warehousegranada studioslovely hotelcity centrespinning fieldsoriginal featuresupgraded to a suitean upgradecar parkinglovely roomreception staffstayed for one nightbars and restaurantshotel barafternoon teaspinningfields
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1,270 - 1,275 of 1,962 reviews
Reviewed June 14, 2014

We stayed in the hotel for several nights whilst on a trip up to Manchester for soccer aid. All i can say is this has to be one of the worse Marriot hotels I have ever stayed in. The receptionist were not very polite to us especially when they found out we had no credit card and wanted to pay everything on debit card or with cash during our stay, it was almost as if we were treated as second class.
Our room was nothing special and the bathroom still had cream cleaner in the bath and hair on our fresh towels. On the Saturday night we were kept up until 3am by a wedding/private function going on of which we were not made aware of on arrival.
The food was poor for a four star hotel my duck pastrami was grey and old and my girlfriends asparagus and poached duck egg was tiny for what we paid. Her lancashire hotpot was stone cold despite waiting about 40 minutes for it and the potatoes on top of it were still raw. Dessert was nothing to rave about and i was especially dissapointed with the cheese board which might as well have been cheddar, stilton and brie.
My biggest irk from the trip has to be being charged £16.95 per person for breakfast which was neither worth the money or very hot nor tasty.
The only plus side for the whole trip was the two waitresses Amber and Lissy who were both polite and friendly and always willing to help with anything we wanted. Safe to say we will not be coming back again!

Room Tip: Use a different hotel
  • Stayed: June 2014, traveled as a couple
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2  Thank BenjaminCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA_Manchester, General Manager at Manchester Marriott Victoria & Albert Hotel, responded to this reviewResponded June 15, 2014

Dear Benjamin CS,
Thank you for taking the time and trouble to complete an online review following your recent visit to our hotel.What a shame that you didnt take the opportunity to discuss any of these concerns with us during your stay, so we could have acted upon these and resolved any issues as and when they arrived.
Really surprised to hear your comments regarding your room, as they have all just been refurbished to a really high standard and the feedback we have received so far has been excellent.
Delighted to hear that you felt Amber and Lissy looked after you well.
Kind regards,
Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014

Just had a one night stay while attending a function in Manchester.
Difficult to find the place due to current road works but got there in the end.
No parking spaces out front but there was a wedding on at the time, no worries as the hotel offers secure overnight valet parking for a reasonable fee.
Welcome and reception were good and within seconds we were on our way to our room.
The place is a converted ware house and thankfully they have kept a lot of the original features, from wooden beams, cast iron columns etc.
The room was spacious, clean and well furnished.
We were only on the second floor so our view was quite poor.
The bathroom was good, light and with quality fittings.
The bed was very comfortable indeed.
The AC was working well and easily controlled.
We ordered room service as we were in a hurry and it arrived promptly with a £5 try charge!
However the food was good quality and value.
We didn’t have breakfast as time was pressing but checking out was fast and straight forward.
By the time I’d signed the bill, the chap had brought my car round.
Really impressed, all staff were polite and courteous.

So will be staying here again, much prefer this to the Hilton on Deansgate which has now descended to the level of a travel lodge.

Room Tip: Perhaps ask for a view.
  • Stayed: June 2014, traveled as a couple
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Thank rangestormer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2014

after a one night stay here we thought it was a great hotel . check-in was faultless, receptionist was so helpful, polite and pleasant.
hotel is very cosy and comfortable, and within great reach of town (10 min walk)
if there would be one minus point it would be that the shower head is too low in the bathroom to wash your hair so you have to kneel down in the bath ! but feel this is probably the nature of the design of the hotel with the low beams and ceilings
would definitely stay here again

  • Stayed: June 2014, traveled as a couple
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Thank gareth l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2014

I had stopped in this hotel several times when it was a Le Meridian, so expected excellent service was expected and I've got to say it did not disappoint. We arrived a few hours early for check in, the receptionist was very friendly and told us to call an hour later to see if our rooms were ready and leaving our luggage offered us straight away without asking. All the rooms were ready by 3pm a good hour before official check in. All the staff smile and say hello, when you walk past them. The deluxe rooms are large and beautifully decorated. I was a bit disappointed that the references to Granada tv programmes had gone. Beds were comfy and towels nice and fluffy. The bar area is a very high standard, if you are feeling naughty and want a snack their chips are scrumptious. The only downside is our room 245 was above where the staff meet outside on their breaks & 2 members of staff at 1am were having a loud conversation. We didn't have the windows open and could still heard every word. I did call down to Concierge and it did stop. We had a fabulous stay and will definitely be back, I would like to sample their afternoon tea. Also we had the fabulous hotel for £69 a room, which on a busy weekend in Manchester was great value and cheaper then the budget hotels in the same city.

Room Tip: Don't have any rooms that overlook the goods inward as this is were the staff take their breaks all the way during the day and night, they can be heard. The rooms that overlook the canal are quieter. I've had these rooms in the past
  • Stayed: June 2014, traveled with friends
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Thank pipple1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2014

We booked on to the Coronation Street tour and decided to make a night of it and booked the Victoria and Albert. The hotel is a stones throw from the tour - so an ideal place to stay,

The hotel check in was swift and friendly and we were delighted when we were upgraded as it had been a while since we had a night away - so this was a lovely treat.

The room was lovely and comfy but I know this may seem petty but it was a shame water wasn't now included in the room.

We went to the bar and had a couple of drinks and the service was initially not good - for the first round of drinks a member of the bar staff wasn't sure about my wine (a glass of White Zindefal Rose - he was looking in the white wine fridge) and he didn't know to pull a pint of lager, he just walked off leaving it half lager and half froth a colleague came along and sorted the problems out swiftly.The service for the rest of the evening was excellent.

We had breakfast in our room and it was excellent with more than enough food and it was hot.

Checkout again was quick, smooth and friendly even though the reception area was very busy.

We really loved our stay and I have just re-booked to come back in September as we are going to Manchester House.

One tip for the parking would be to park in the NCP car park next door to the hotel as it is only £8 for 24 hours

  • Stayed: June 2014, traveled as a couple
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1  Thank Paula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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